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Cassandra Westfall
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Cassandra Westfall | Page 2
Subaru and Volvo Service Advisor
Maple Hill Auto Group
5622 W Main St.
Kalamazoo, MI 49009
755 Reviews
Dealership Experience
6 yrs, 8 mos
Industry Experience
10 yrs, 2 mos
Specialties & Trainings
Subaru Certified
755 Reviews
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755 Reviews of Cassandra Westfall
September 28, 2023
Very Friendly Employee staff and the cleanest dealership facility I’ve been in in years facility I’ve been in in years More
by SPIKES49ERS
Verified CustomerOther Employees Tagged: Lauren Armbruster, Morgan Tassell, Rebecca Shelton, ALYSSA MILLERS, Israel Alicea, Angela Carlson
Helpful 
September 11, 2023
Installation of my new accessories on a 2024 Subaru Outback went very well. They were quick to get the items installed and had me nearly ready in about an hour and a half. After checking out, I got in Outback went very well. They were quick to get the items installed and had me nearly ready in about an hour and a half. After checking out, I got in the vehicle and luckily I looked for my car keys and lanyard. All i found was the key fob. I went back to desk and asked where the lanyard was at (it contained my house key and gym membership pass)? Everyone seemed to be scrambling around and looking for it. They had to go to the mechanic who was working on the car and found it hanging up somewhere. The key fob key ring you could tell was puller apart and bent. They gave me a new key ring for the fob and the lanyard with my keys. I was told, "it must have fallen just fallen off!" No, no it did not just fall off, someone ripped off the key fob, from the lanyard. I am thankful i looked before i drove 50 minutes home and not had a key. Not a good first experience with the service department!! More
by Wilsodj
September 08, 2023
Very helpful and informative about everything that was going to be checked during my maintenance appointment. Also helped with getting me a ride there and back which saved me money not needing an Uber rid going to be checked during my maintenance appointment. Also helped with getting me a ride there and back which saved me money not needing an Uber ride. Always had a great experience at Maple Hill. More
by ALIBOOBER27
September 06, 2023
They seem to be just going through the motions. Their actions do not match the criteria on the surveys. Their actions do not match the criteria on the surveys. More
by RJACQUES37
Other Employees Tagged: Rebecca Shelton
September 04, 2023
Had an appointment for oil change and was disappointed that it took 2 hrs and that I was never notified that it was ready. Found out later that a text went to my wife's cell not mine because the car is in that it took 2 hrs and that I was never notified that it was ready. Found out later that a text went to my wife's cell not mine because the car is in her name. Customer Service should ask during check in what contact # should be used, just to be sure you have the correct #. More
by GMAC58
August 30, 2023
Great job checking my car over. Notifying me of it's issues. Pleasant waiting room. Notifying me of it's issues. Pleasant waiting room. More
by WOOLYWOLCOTT
Other Employees Tagged: Sadie Hisey
August 16, 2023
Everyone was friendly and helpful. They explained things clearly and worked in a timely manner. They explained things clearly and worked in a timely manner. More
by willdulworth
Other Employees Tagged: ALYSSA MILLERS
August 15, 2023
This dealership is so welcoming and efficient when it comes to taking care of your ride. I really want to say Nick Hodgson is the best thing you got going along with the customer service and Vw bus in th comes to taking care of your ride. I really want to say Nick Hodgson is the best thing you got going along with the customer service and Vw bus in the back:) Thank you so MUCH Maple Hill Auto group! Keep it up More
by shaneoneill89
Other Employees Tagged: Nick Hodgson, CB Watkins, Lauren Armbruster, Sadie Hisey
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