Caroll Gil | Page 3

First time car buyer I am a 29 year old woman and I was taking my parents on vacation and decided to stop and purchase a car on the way to Boca Raton. I had been shopping I am a 29 year old woman and I was taking my parents on vacation and decided to stop and purchase a car on the way to Boca Raton. I had been shopping for a 2017-2018 Sportage EX with the premium package at several dealers throughout the week and knew exactly what I wanted and how much I wanted to pay. The initial saleswoman brought in her “closer” that was very rude to me in front of my parents! The sticker price was fine... they tried to add a $1,290 conditioning fee on a 2018 Sportage with only 9k miles. I explained that I understand they want to make a profit, but a bogus fee was not okay. I refused to pay the full price and told them I would purchase the vehicle if they reduced that fee by $890. The closer came down by $750ish. I requested he throw in a set of mats and we could proceed. He told me that the mats were worth $270 and he would not provide them (and we know the dealers get mats in bulk at a deeply discounted rate), that he was doing me a favor by reducing that fee and that he doesn’t need to sell me the car. I waited for a smile... a laugh... anything to let me know that he didn’t actually insult me in front of my parents. I clarified, and asked if he meant that he could sell to anyone and doesn’t want my business. His reply was “Oh, absolutely!” My father did not appreciate the disrespect and told the man there was a better way to negotiate and to not insult his daughter. Needless to say, we took our money elsewhere, because the salespeople would prefer to lose a $25k sale over $890/$750 + floor mats. I was nothing but respectful and upfront with their staff, didn’t haggle over the sticker and simply wanted a bogus fee reduced. Terrible terrible service... almost forgot that two salespeople looked me in the eye when I walked in for about 15 seconds, to which I loudly said Hello!! to them first. Only one responded back smh. Never ever do business here More

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Condescending I am a 29 year old woman and I was taking my parents on vacation and decided to stop and purchase a car on the way to Boca Raton. I had been shopping I am a 29 year old woman and I was taking my parents on vacation and decided to stop and purchase a car on the way to Boca Raton. I had been shopping for a 2017-2018 Sportage EX with the premium package at several dealers throughout the week and knew exactly what I wanted and how much I wanted to pay. The initial saleswoman brought in her “closer” Ozzie that was very rude to me in front of my parents! The sticker price was fine... they tried to add a $1,290 conditioning fee on a 2018 Sportage with only 9k miles. I explained that I understand they want to make a profit, but a bogus fee was not okay. I refused to pay the full price and told them I would purchase the vehicle if they reduced that fee by $890. The closer came down by $750ish. I requested he throw in a set of mats and we could proceed. He told me that the mats were worth $270 and he would not provide them (and we know the dealers get mats in bulk at a deeply discounted rate), that he was doing me a favor by reducing that fee and that he doesn’t need to sell me the car. I waited for a smile... a laugh... anything to let me know that he didn’t actually insult me in front of my parents. I clarified, and asked if he meant that he could sell to anyone and doesn’t want my business. His reply was “Oh, absolutely!” My father did not appreciate the disrespect and told the man there was a better way to negotiate and to not insult his daughter. Needless to say, we took our money elsewhere, because the salespeople would prefer to lose a $25k sale over $890/$750 + floor mats. I was nothing but respectful and upfront with their staff, didn’t haggle over the sticker and simply wanted a bogus fee reduced. Terrible terrible service... almost forgot that two salespeople looked me in the eye when I walked in for about 15 seconds, to which I loudly said Hello!! to them first. Only one responded back (Juan Carlos didn’t speak) smh. Never ever do business here! More

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Kia Sunrise Florida Sawgrass Awesome dealing with Carol Cal I would definitely recommend Carol answered all questions .test drives only two. But 2017 Kia forte was the one Awesome dealing with Carol Cal I would definitely recommend Carol answered all questions .test drives only two. But 2017 Kia forte was the one .price was write Thank you. 😎😎😎 More

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Easy process Was very satisfied with the friendliness and professionalism with which the purchase of my vehicle went. They worked with me and my budget and were de Was very satisfied with the friendliness and professionalism with which the purchase of my vehicle went. They worked with me and my budget and were definitely not pushy at all. Highly recommended. More

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customers service These two people helped my friend to make his purchase something special. not only was the best kia sorento, it was the best expectation we had. Carol These two people helped my friend to make his purchase something special. not only was the best kia sorento, it was the best expectation we had. Carol and Esteban were very patient, friendly, and professional. If you want to make the best purchase of your life, visit this place. If you want to have the best service for your car, ask for Enrique. I recommend this place More

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