Ozzie Fonseca

Rick case Kia sunrise is the worse dealership put my trust in them to get a reliability vehicle and I get one that is falling apart and I only have this vehicle for three days the service light is comin trust in them to get a reliability vehicle and I get one that is falling apart and I only have this vehicle for three days the service light is coming on already I have other problems also .I am so devastated I put my trust in them so sad and stressed out over everything they are all the same bad people they are not there to help More

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I bought a car today, great place. Honor the promised prices, great service! Everyone was very attentive. We love the negotiation and I will recommend it to my friends. prices, great service! Everyone was very attentive. We love the negotiation and I will recommend it to my friends. More

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Very unprofessional sales manager Mr Ozzie Fonseca was very unprofessional and complete jerk while in the process of negotiating a deal for a car will never step in the store again!!!! Mr Ozzie Fonseca was very unprofessional and complete jerk while in the process of negotiating a deal for a car will never step in the store again!!!! Buyer beware More

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Thank to Elvis Gamez for an excellent customer service I want to express a special thanks to Elvis Gamez for the excellent service and personal care! My wife and I came over to Kia Rick Case to drop the ca I want to express a special thanks to Elvis Gamez for the excellent service and personal care! My wife and I came over to Kia Rick Case to drop the car off for service. They said the service gonna take more than a day to fully fix it. We were need a car for these days and despite the fact that most of the rental car companies were closed due to a hurricane, Elvis Gamez found a way out and provided us with a car until our car will be fixed. He made our day to saved our plans 😀!!!!! More

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I what I wanted wasn't pressured Though I live on Miami beach the ride is well worth the experience ! Because it's a 45 minute drive. Everyone is nice and polite and very happy with m Though I live on Miami beach the ride is well worth the experience ! Because it's a 45 minute drive. Everyone is nice and polite and very happy with my car. More

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First time car buyer I am a 29 year old woman and I was taking my parents on vacation and decided to stop and purchase a car on the way to Boca Raton. I had been shopping I am a 29 year old woman and I was taking my parents on vacation and decided to stop and purchase a car on the way to Boca Raton. I had been shopping for a 2017-2018 Sportage EX with the premium package at several dealers throughout the week and knew exactly what I wanted and how much I wanted to pay. The initial saleswoman brought in her “closer” that was very rude to me in front of my parents! The sticker price was fine... they tried to add a $1,290 conditioning fee on a 2018 Sportage with only 9k miles. I explained that I understand they want to make a profit, but a bogus fee was not okay. I refused to pay the full price and told them I would purchase the vehicle if they reduced that fee by $890. The closer came down by $750ish. I requested he throw in a set of mats and we could proceed. He told me that the mats were worth $270 and he would not provide them (and we know the dealers get mats in bulk at a deeply discounted rate), that he was doing me a favor by reducing that fee and that he doesn’t need to sell me the car. I waited for a smile... a laugh... anything to let me know that he didn’t actually insult me in front of my parents. I clarified, and asked if he meant that he could sell to anyone and doesn’t want my business. His reply was “Oh, absolutely!” My father did not appreciate the disrespect and told the man there was a better way to negotiate and to not insult his daughter. Needless to say, we took our money elsewhere, because the salespeople would prefer to lose a $25k sale over $890/$750 + floor mats. I was nothing but respectful and upfront with their staff, didn’t haggle over the sticker and simply wanted a bogus fee reduced. Terrible terrible service... almost forgot that two salespeople looked me in the eye when I walked in for about 15 seconds, to which I loudly said Hello!! to them first. Only one responded back smh. Never ever do business here More

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Condescending I am a 29 year old woman and I was taking my parents on vacation and decided to stop and purchase a car on the way to Boca Raton. I had been shopping I am a 29 year old woman and I was taking my parents on vacation and decided to stop and purchase a car on the way to Boca Raton. I had been shopping for a 2017-2018 Sportage EX with the premium package at several dealers throughout the week and knew exactly what I wanted and how much I wanted to pay. The initial saleswoman brought in her “closer” Ozzie that was very rude to me in front of my parents! The sticker price was fine... they tried to add a $1,290 conditioning fee on a 2018 Sportage with only 9k miles. I explained that I understand they want to make a profit, but a bogus fee was not okay. I refused to pay the full price and told them I would purchase the vehicle if they reduced that fee by $890. The closer came down by $750ish. I requested he throw in a set of mats and we could proceed. He told me that the mats were worth $270 and he would not provide them (and we know the dealers get mats in bulk at a deeply discounted rate), that he was doing me a favor by reducing that fee and that he doesn’t need to sell me the car. I waited for a smile... a laugh... anything to let me know that he didn’t actually insult me in front of my parents. I clarified, and asked if he meant that he could sell to anyone and doesn’t want my business. His reply was “Oh, absolutely!” My father did not appreciate the disrespect and told the man there was a better way to negotiate and to not insult his daughter. Needless to say, we took our money elsewhere, because the salespeople would prefer to lose a $25k sale over $890/$750 + floor mats. I was nothing but respectful and upfront with their staff, didn’t haggle over the sticker and simply wanted a bogus fee reduced. Terrible terrible service... almost forgot that two salespeople looked me in the eye when I walked in for about 15 seconds, to which I loudly said Hello!! to them first. Only one responded back (Juan Carlos didn’t speak) smh. Never ever do business here! More

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Juan Carlos was the best ever! Juan Carlos was a fabulous salesman! Juan was very knowledgeable and communicated professionally. I strongly recommend this dealership when deciding w Juan Carlos was a fabulous salesman! Juan was very knowledgeable and communicated professionally. I strongly recommend this dealership when deciding where to go. The dealership is very clean and inviting. More

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New Sorento Beautiful car and really economy, Easy to drive. Mr. Arellano really pleasanr with patience with me. Definitely I will came back with him, to buy my f Beautiful car and really economy, Easy to drive. Mr. Arellano really pleasanr with patience with me. Definitely I will came back with him, to buy my future car. Thank you for the beautif ui l experience rhat I h as ve with Mr. Arellano. More

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Very good car place I enjoyed my time there I found a great car thank you all . very friendly. Beautiful car .loved my visit I will recommend you all to my friends and fa I enjoyed my time there I found a great car thank you all . very friendly. Beautiful car .loved my visit I will recommend you all to my friends and family . More

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