Caroline Combs
Caroline Combs at BMW of West Chester (formerly Otto's BMW)
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Caroline Combs

Service Advisor

BMW of West Chester (formerly Otto's BMW)

1275 Wilmington Pike
West Chester, PA 19382

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4.4
5 Reviews
4.4

5 Reviews

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5 Reviews of Caroline Combs

May 19, 2024

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Employee Rating

I've been buying cars and having them serviced at BMW of West Chester for 25 years and it's always been top notch. Caroline Combs explains everything very well and kept me right up to date on progress. Well More

by KLEYLEIN0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 20, 2024

BMW of West Chester (formerly Otto's BMW) responded

Thank you for your wonderful endorsement of the assistance delivered by Caroline and our team over the years. We are delighted to hear you have continued to be so pleased. Many thanks again from all of us here at BMW of West Chester!

May 17, 2024

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Employee Rating

Great service all around! The Team is friendly and professional, I highly recommend this dealership to anyone. More

by lthompson12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 20, 2024

BMW of West Chester (formerly Otto's BMW) responded

Thank you for your wonderful endorsement of the friendly and professional performance of our team here at BMW of West Chester!

May 17, 2024

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I already did this so I’m not going to do it again. Thank you More

by culbersn
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 20, 2024

BMW of West Chester (formerly Otto's BMW) responded

Thank you for choosing BMW of West Chester!

May 14, 2024

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Employee Rating

When I arrived, I told her my tire had lost air twice in a week (husband added air). She did a visual inspection of my tire, said she did t see anyone, added air and told me if it happens again to call and More

by dtolbert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bill Cosenza, Frank Adinolfi

May 17, 2024

BMW of West Chester (formerly Otto's BMW) responded

Thank you for the opportunity to speak with you regarding your concerns. We certainly understand the need to render prompt attention to a tire that has continued to lose air and regret that this was not sufficiently expedited. We are pleased to know we were able to to get the leaking tire replaced and look forward to demonstrating the attentive service you have typically come to expect on your next visit.

May 10, 2024

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Employee Rating

Caroline is so nice to work with. She is easy to talk to, and gets answers to my questions. More

by chrissyralston
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 13, 2024

BMW of West Chester (formerly Otto's BMW) responded

We are delighted to hear you were so pleased with the informative service experience facilitated by Caroline. Many thanks from all of us here at BMW of West Chester!

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