Caleb Sayers | Page 2

I've been taking my SUV to Capitol Lincoln in Wilmington, NC for over 4 years. The Customer Service Representatives are always cordial and helpful. They have a new facility for Lincoln Customers and it actua NC for over 4 years. The Customer Service Representatives are always cordial and helpful. They have a new facility for Lincoln Customers and it actuates the Luxury brand of Lincoln. Check them out. I am certain that you can find a great deal ! More

by POSTWALEED Verified Customer Verified Customer

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Not satisfied so far with getting my van serviced waiting on dash part for months on dash part for months More

by Mother8falcon Verified Customer Verified Customer

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The service team is always polite and professional. On many occasions there voluntarily went above and beyond reason to help out. On many occasions there voluntarily went above and beyond reason to help out. More

by SUSAN34 Verified Customer Verified Customer

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Always very respectful and courteous. Completed in a timely fashion. Staff always very friendly.. very pleased Completed in a timely fashion. Staff always very friendly.. very pleased More

by TMARELLO38 Verified Customer Verified Customer

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Amazing company with great professionals. The company help assess the challenges in my ford vehicle and corrected problems The company help assess the challenges in my ford vehicle and corrected problems More

by Ellen Helmerson Verified Customer Verified Customer

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Kyle was the best, very helpful and stayed in communication every step of the way communication every step of the way More

by CRYSTAL.LOREE81 Verified Customer Verified Customer

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Capital Ford Lincoln of Wilmington, NC: A Cautionary Tale of Unfulfilled Promises and Unprofessionalism Introduction: For anyone in Wilmington, NC, considering services from Capital Ford, I urge caution. of Unfulfilled Promises and Unprofessionalism Introduction: For anyone in Wilmington, NC, considering services from Capital Ford, I urge caution. My recent experience (1/12/2024), alongside a friend recovering from surgery, was a stark display of dishonesty and predatory behavior. This detailed review serves as a critical warning and an eye-opening account of trust exploited by sheer greed. The Start of a Disheartening Journey: Our simple quest for an oil change and minor repairs quickly devolved into a nightmare. Presented with an inflated $8,000 repair estimate, my friend wisely chose only essential services: an oil change, securing the rear bumper, and resolving the engine light issue. However, even these tasks proved too challenging for Capital Ford. Red Flags and Mismanagement: Initial signs of trouble were evident from the get-go. Wrong contact information on the paperwork was just the start. But it was the assistant service manager's overt hostility towards our decision to forego unnecessary repairs that set the stage for what was to come. The Smoke and Mirrors Deception: Upon payment, the assistant service manager's elaborate explanations and technical jargon could not mask the glaring oversight of an unsecured hood. The so-called 'fixed' engine light still shone brightly, mocking our trust. Even after a second visit into the office to address these issues, the charade continued. Uncovering the Truth: A personal inspection revealed the disturbing reality. The oil was unchanged, evidenced by its jet-black color and a grimy, untouched filter. This revelation, when brought to the assistant service manager, was met with a childish tantrum and a begrudging refund, alongside a spiteful directive to never return. Beyond Financial Loss: A Breach of Ethical Conduct: This episode wasn't merely about the $800 paid. It was an alarming showcase of exploitation, taking advantage of a customer's trust and ignorance. The potential risks for those less savvy about automotive matters are deeply concerning. Trusting such a dealership with fleet vehicles or significant repairs could lead to dire consequences. A Call to Action for Vigilance: I implore all current and future customers of Capital Ford to rigorously check the work claimed against what is actually done. Do not fall prey to their deceitful practices. Share this experience, inform others, and let your vehicle's condition be the judge of Capital Ford's supposed 'professionalism.' Conclusion: While the refund may have addressed our immediate grievance, it does not erase the unethical practices and unprofessional behavior we witnessed. Remember, informed vigilance is your best defense. Verify everything and consider other more reliable service providers for the sake of your vehicle's health and your peace of mind. More

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Great people, service and work. The process is easy and automated with relationships as needed. Thank you The process is easy and automated with relationships as needed. Thank you More

by Bill Happer Verified Customer Verified Customer

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Very friendly helped with everything answer all my questions let me speak to mechanics to ask more questions all around great questions let me speak to mechanics to ask more questions all around great More

by Solen sheppard Verified Customer Verified Customer

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They’ll help you out quickly. Appreciate the patience to making sure my vehicle is running correctly. Appreciate the patience to making sure my vehicle is running correctly. More

by Chris Riley Verified Customer Verified Customer

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