Britney Norman
Britney Norman at Big Star Cadillac

Britney Norman | Page 3

Service Concierge/Courtesy Vehicle Manager

Big Star Cadillac

18100 Gulf Freeway, Building B
Friendswood, TX 77546

4.6
39 Reviews
4.6

39 Reviews

Write a Review

39 Reviews of Britney Norman

August 24, 2023

Dealership Rating
Employee Rating

Love BOG STAR BOBBY JEFF AND WHOLE FAMILY ARE GREAT AND KELLY COOL FINANCE DEPARTMENT ARE COOL AND SALESMAN ARE READY PUT YOU AND A CADDY More

by jobemarvin1959
Service Price Transparency
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Recommend Dealer
Yes
Aug 24, 2023

Big Star Cadillac responded

Hi! We are very happy that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

August 24, 2023

Dealership Rating
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FRAUD! !!! PLACE IS TERRIBLE 0 out of 0 !! Cars are not certified. They just want your money More

by mikeamira
Service Price Transparency
Workmanship
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Recommend Dealer
No
Aug 25, 2023

Big Star Cadillac responded

Thank you for your review. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. We are sharing your concern with the appropriate department. Big Star Cadillac

August 18, 2023

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Very nice young man. He did a great job. Excellent car wash inside and out! The staff needs to communicate with each other better though. More

by MCASTALDO2190
Workmanship
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Service Communication
Recommend Dealer
Yes
Aug 21, 2023

Big Star Cadillac responded

Hi! We are very happy that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help! We will be sharing your feedback and concern with our team. Have a great day!

August 18, 2023

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Great service as always. Making the appointment was easy. Excellent car wash was really appreciated More

by RYORKWESTBR97
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Aug 18, 2023

Big Star Cadillac responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

August 04, 2023

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they both do a great job in helping us. Keep UP THE GOOD WORK! Thanks, Mike & Julia Maddox More

by MADDOX56
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Bobby Miller , BRYAN DOES WELL IN TRANSPORTING THE VEHICLES

Aug 04, 2023

Big Star Cadillac responded

Mike & Julia, Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

August 04, 2023

Dealership Rating
Employee Rating

I cannot say enough about Jeff in the Service Department and of the Concierges service by Britney, Brian and Isabella. They go above and beyond to make you feel valued and that they care. They are each co More

by ANNABREWER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeff Dial , Mr. Brian in Concierges - he is one of the most professional people I have met.

Aug 07, 2023

Big Star Cadillac responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

August 03, 2023

Dealership Rating
Employee Rating

First service visit for my vehicle went very smooth. Everyone was very professional and friendly. More

by jc
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bobby Miller , zzJason zzWilson

Aug 04, 2023

Big Star Cadillac responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

August 02, 2023

Dealership Rating
Employee Rating

Since I live so far away. .. concierge service is awesome!! 5 STARS Jason keeps me up to speed!! 5 STARS Brian is GREAT too 5 STARS More

by LADYHOUSTON2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: zzJason zzWilson, BRIAN who delivers my loaner.

Aug 03, 2023

Big Star Cadillac responded

Thank you! We are delighted that Jason and his team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

July 31, 2023

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Employee Rating

Fast and prompt service. Very helpful and professional. Would definitely return for all of my service needs. More

by AJRGL7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeff Dial, Jose Teran

Jul 31, 2023

Big Star Cadillac responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

July 09, 2023

Dealership Rating
Employee Rating

Their service is excellent, the support staff is very easy to communicate with. Prompt service More

by DMSKEETE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ainsley Roark

Jul 10, 2023

Big Star Cadillac responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

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