Brieanna Lopez | Page 3

The dealership has great employees but management should look into the processes a bit more. Each truck or SUV should be inspected by management before it goes out. I was sold a truck with bald tires in the look into the processes a bit more. Each truck or SUV should be inspected by management before it goes out. I was sold a truck with bald tires in the back that was okayed by the service tech and a muffler that was releasing under the truck because it was modified previously by a kid who didn’t know what he was doing. But the lack of a final check allowed things to pass inspection that shouldn’t have for a 38k plus truck. The dealer has since corrected the issues which is great but I should have had to experience them in the first place when paying so much in my opinion. Alfred worked really hard and was the catalyst in making my experience much better. Guy actually cares about us and that’s noted and appreciated. More

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I wish they had more options as far as the used car inventory, but im happy overall!! They worked with me and got me rolling the next day! inventory, but im happy overall!! They worked with me and got me rolling the next day! More

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Brieanna is a great sales person! We have purchased now our fourth vehicle from her! She is a real blessing! We will definitely come back to her in the future! our fourth vehicle from her! She is a real blessing! We will definitely come back to her in the future! More

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Visited the dealership last Saturday to see about purchasing a vehicle, and trading mine. Brieanna was the Sales Professional that assisted me while I was at the dealership. Even though we ended up n purchasing a vehicle, and trading mine. Brieanna was the Sales Professional that assisted me while I was at the dealership. Even though we ended up not agreeing on the value of my trade, and I did not trade, nor purchase a vehicle, I can honestly say that the dealership experience was still great! Brieanna was a pleasure to work with, and she was very friendly, professional, and helpful. She was also excellent at keeping me informed on the progress of the negotiations. I spoke to a couple of other folks while I was at the dealership as well, they too were very professional, and there was never any pressure, just genuine interaction. Hopefully things will work out next time. I have previously purchased a vehicle at this dealership, but this interaction, despite not ending in a purchase, was even better than the first time. Thank You! More

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Everyone at 5 Star from Brieanna Lopez to MM Ross were great to work with. Very friendly and easy to work with. Will definitely come back in the future. great to work with. Very friendly and easy to work with. Will definitely come back in the future. More

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This was a phenomenal experience ✅ 😊 When I needed a This was a phenomenal experience ✅ 😊 When I needed a good strong well capable truck for work I was stressed and worried, that is until the excellen This was a phenomenal experience ✅ 😊 When I needed a good strong well capable truck for work I was stressed and worried, that is until the excellent performance done by Carlos Hernandez and Brieanna Lopez for my motor vehicle needs. They quickly and stress freely found a truck that was a impeccable fit for me! I’ll be sure to send 5 Star Ford anyone I hear is looking for a Reliable and Beauteous vehicle 🚗 👍 More

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I bought 2 cars within a month from here and I'm a hard person to please so if I'm coming back someone is doing things right. The sales team of Alfred, Brieanna, Jason and Mike got me absolute top price ( person to please so if I'm coming back someone is doing things right. The sales team of Alfred, Brieanna, Jason and Mike got me absolute top price (although another $175 would have been tip top!). Alfred's attention to detail and care AFTER the sale is unmatched. I called him at home an hour before work and he picked up and took care of my issue like no other salesperson ever has. Brieanna gave us information on the Texas Farm Bureau rebate that we were unaware of and we saved even more money. I keep thinking I have a check coming to me I got such a good deal. I am super pleased with the respect I was shown as a lifetime VIP customer that has bought no less than 8 vehicles since 2003 so I know somewhere Terry Rich is smiling but kudos to Alfred as even though I must drive him crazy with all of my questions and demands he always answers the bell and comes out as a friend. We are happy with our purchase and we know customer service doesn't end after we drive away as Alfred proved just yesterday morning. I'm coming back for more masks once my registration sticker comes in. More

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New car needed emergently Insurance declared my car total loss at 3pm one afternoon and needed new car immediately. Spoke with friend and manager Shawn Maples. Along with sale Insurance declared my car total loss at 3pm one afternoon and needed new car immediately. Spoke with friend and manager Shawn Maples. Along with salesman Rick Dikes, they located a used car for me that had just come in to dealership. In less than 24 hrs., I had a new car. Shawn, Rick, and David were great--so helpful and customer focused. If you need a car, go to this dealership. 10 star rating from me. More

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Rick Delivered Again! Rick Dike found the vehicle I wanted and delivered the next day. He always performs the highest level of service when we come in. David H Rick Dike found the vehicle I wanted and delivered the next day. He always performs the highest level of service when we come in. David Hill was excellent in preparing our finance paperwork and explained everything completely. I We would only give the young lady that went over our truck a 3 Star rating. I know millenials think everyone knows the ends and outs of technology, but she blew through the inter workings of how the truck works. Instead of first setting us up with the online app, she atttempted to begin explaining how things worked. She went so fast, we became frustrated with her explanations and were ready to leave before we actually knew how the systems worked and what each button did. She acted like she was in a hurry and had other things to do. I would suggest next time, use someone that is more our age (seniors) to really go through the buttons and systems to make sure we know how things work before we drive off the lot. We'll probably be back for a refresher course some Saturday in the future. More

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Excellent experience!! Our Salesman was Rick Dike and he treated us like family. From the time we arrived until my daughter drove away away in her new car it was truly "Five Our Salesman was Rick Dike and he treated us like family. From the time we arrived until my daughter drove away away in her new car it was truly "Five Star" all the way! More

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