Brian Olson | Page 2

Very responsive. Very helpful. Listen to what the problem was and solved it quickly. Fantastic follow-up. Very helpful. Listen to what the problem was and solved it quickly. Fantastic follow-up. More

by aspenjeff Verified Customer Verified Customer

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Purchased a Subaru Legacy about 2 weeks prior to my service visit. I was aware the radio was not working when I purchased the vehicle. I called Groove Subaru in Englewood & spoke to Josh. He was abl service visit. I was aware the radio was not working when I purchased the vehicle. I called Groove Subaru in Englewood & spoke to Josh. He was able to quote me an approximate price of $715 for parts & labor. I asked him to order me the part & let me know when it came in. I made an appointment with Brian for July 27th at 3:00pm. Unfortunately, I arrived late due to work, arriving at 3:35pm, knowing that the service department closed at 5:00pm. As soon as I drove up & apologized for being late they were nice. Everyone said it was not problem & they would have it done soon. I went to the waiting area but then looked around at the new/used cars. When I came back to the waiting area the car was done within the hour, and no charge because it was still under warranty. I was ready to pay $715. This made my day. I will definitely go back to Groove Subaru, and recommend this dealership to anyone. More

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Always friendly staff! Great service! However had to reschedule after already showing up at 8am due to not having the correct staff for the service. Would have been nice to Great service! However had to reschedule after already showing up at 8am due to not having the correct staff for the service. Would have been nice to have gotten a call instead of driving 30 mins to get there. Otherwise it was great! More

by JLAFFINAVILES Verified Customer Verified Customer

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This is the email I sent to service director Brian Olson. Did not eve bother to respond.... I am writing to express my utter disappointment and frustration regarding the abysmal experience I recently had Did not eve bother to respond.... I am writing to express my utter disappointment and frustration regarding the abysmal experience I recently had at your location. I made the trip with the expectation that an express oil change would only take a couple of hours, but what I encountered was far from efficient or satisfactory. To begin with, the receptionist, whom I regretfully cannot recall her name, was astonishingly unfriendly and displayed a complete lack of professionalism. Her disinterested demeanor and apathetic attitude were immediately apparent, making me question whether I had made a grave mistake in choosing your establishment for my automotive needs. To make matters worse, prior to my visit, I called to inquire about the number of oil changes remaining on my purchased oil change packages. Instead of receiving a prompt and helpful response, I was informed that I would need to wait for a call back. How can a supposedly reputable service provider fail to answer such a basic question over the phone? It only added to the growing frustration and inconvenience I was already experiencing. Regrettably, my visit to your establishment turned out to be the worst automotive service encounter I have ever had. The lack of professionalism, unfriendliness, and the inability to answer a simple question have left me deeply dissatisfied as a customer. It is disheartening to witness such a blatant disregard for customer service and basic courtesy. I must emphasize that the purpose of an express oil change service is to provide convenience and efficiency to customers, allowing them to get on with their day in a timely manner. However, this was far from my experience at your location. The entire episode has not only wasted my time but also tarnished my perception of your company. As a dissatisfied customer, I strongly urge you to address the issues I have raised and take immediate steps to rectify them. It is imperative that you train your employees in customer service etiquette and ensure that they understand the significance of professionalism and friendliness in building and maintaining customer relationships. Furthermore, I request a clear explanation regarding the handling of my inquiry about my remaining oil change packages. Such inquiries should be answered promptly and accurately, without forcing the customer to endure unnecessary delays and inconveniences. I sincerely hope that you will take my feedback seriously and make the necessary improvements to prevent other customers from experiencing the same level of dissatisfaction that I have endured. As a customer, I deserve better treatment and service than what I encountered during my visit. Please be aware that my trust in your company has been severely shaken, and I am hesitant to avail of your services in the future. Restoring my faith in your establishment will require significant effort and corrective action on your part. I trust that you will address my concerns promptly and effectively. I eagerly await your response, hoping for a resolution to this deeply disappointing experience. More

by mrjcarter Verified Customer Verified Customer

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The staff were are very helpful and efficient in everything they did. They are all great and Surbaru has done a good job training. I will recommend three to friends whenever possible. Give them a v everything they did. They are all great and Surbaru has done a good job training. I will recommend three to friends whenever possible. Give them a very special surprise for their great service. Thanks for asking for my experience with your staff keep up the good work More

by Joan Verified Customer Verified Customer

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Love you all! Excellent Customer service! Excellent technicians! Appreciate you always taking great care of us!! Excellent Customer service! Excellent technicians! Appreciate you always taking great care of us!! More

by savedis Verified Customer Verified Customer

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Brett Tossie’s customer service is 5-star! And Groove Subaru takes great care of my car. And Groove Subaru takes great care of my car. More

by JNELSON29 Verified Customer Verified Customer

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Knows how to meet multiple demands at one time and keep on time with schedule on time with schedule More

by lindasuemcneil Verified Customer Verified Customer

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Friendly fast efficient, very happy with what was done to my car. I would recommend them to my friends my car. I would recommend them to my friends More

by eks9159 Verified Customer Verified Customer

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We have bought many cars through Dan Cassin. He is knowledgeable and professional. Makes the process easy and stress free. He is knowledgeable and professional. Makes the process easy and stress free. More

by lboyle0 Verified Customer Verified Customer

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