Brian Boyd | Page 33

Best car buying experience ever The professional staff there are very friendly and attentive to my needs. They really "bent over backwards" to help me select the perfect vehicle and The professional staff there are very friendly and attentive to my needs. They really "bent over backwards" to help me select the perfect vehicle and made the entire experience pleasant and stress free. I will definitely return for my next vehicle purchase. No wonder they are #1 in the state!!!!! More

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Amazing quick and easy process My husband and I worked with Sean Taylor and this guy knows his stuff he was extremely easy going and was super quick with the process and the amount/ My husband and I worked with Sean Taylor and this guy knows his stuff he was extremely easy going and was super quick with the process and the amount/type of car we could afford he broke it all down for us then we had an amazing time with Andy in finance we were in and out in less than 10 min. I highly recommend this dealership and the people who work there as this has been one of the easiest dealerships I've ever dealt with and now have two cars from them. More

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Absolutely the most outstanding service!!! I've been buying cars from Brent Brown for years and their sales staff is wonderful! Always smiling and working hard to get you the best deal for a ve I've been buying cars from Brent Brown for years and their sales staff is wonderful! Always smiling and working hard to get you the best deal for a vehicle!! They also offer to set up your first service appointment for you! Setting my most recent service appointment was very easy and fast! They made sure to help me schedule a time that would work best with my crazy schedule. They confirmed the appointment with me which I appreciated! I met with Josh Tanner who is always smiling and in a great mood when I come in to have my vehicle service. I recommend everyone to ask for him!! He is such a great guy and always goes above and beyond to make sure his clients are happy, educated about their vehicles service needs, updated on the status of their car and following up to make sure everything is going good with their vehicle. Thanks for truly bending over backwards Josh!! More

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Great deals and great staff (with an exception) My wife and I were in the market for a new car. We decided to visit the Brent Brown Toyota. All of the staff we encountered while selecting a car were My wife and I were in the market for a new car. We decided to visit the Brent Brown Toyota. All of the staff we encountered while selecting a car were very friendly, and above all, patient. They did not push us to buy, and took our input into account. Unfortunately for my wife and I, the good service stopped there. We met with a person who recommended some care options for our new car, and didn't try to push us to buy the care package at full price. I wasn't thrilled at increasing our monthly payment, but I accepted it. The 'finance manager' we worked with was not friendly at all. (His name esacapes me at the moment) He knew we were at a monthly payment that worked with our budget and he still kept pushing for us to increase our monthly payment to accommodate these extra services. He did not take our input into account, and had to be told no multiple times before he would back down. To add insult to injury, this 'finance manager' called me up later to clarify an issue. When I informed him that I was ill (with the flu), he ignored that information and carried on as if nothing was wrong. This 'finance manager' needs to be taught some serious customer service and soft skills. I feel bad saying this, but I hope he is not around when our lease is up in three years. More

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Fantastic Greg is the man!! He was amazing, and everyone else was fantastic to work with. This is why we keep coming back to Brent Brown in Orem!!! Greg is the man!! He was amazing, and everyone else was fantastic to work with. This is why we keep coming back to Brent Brown in Orem!!! More

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Excellent New Car Purchase Experience. Shantay (a recent employee) was very knowledgable about the attributes of our Highlander 2014. When we recieved the vehicle she took us step by step Shantay (a recent employee) was very knowledgable about the attributes of our Highlander 2014. When we recieved the vehicle she took us step by step through the operation of each of the functions in the cabin. When she did not know the answer, she was quick to find it and report back. We enjoyed the buying experience with her as our sales person. Yon and Michele Lindsey More

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New Car Purchase We received excellent help from the sales person, Todd Robison. He helped us with the good price of our new car and gave us a reasonable price for ou We received excellent help from the sales person, Todd Robison. He helped us with the good price of our new car and gave us a reasonable price for our used car. Thank you Todd More

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great dealership and customer service!!! Have a such wonderful time purchasing a new RAV4 for my wife. Totally recommend this dealership and Ken Hendricks as for the person to talk to. Have a such wonderful time purchasing a new RAV4 for my wife. Totally recommend this dealership and Ken Hendricks as for the person to talk to. More

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Brynr, a new salesman, did a very personable job demonstrating the new 4Runner. He was the reason I decided to trade in my well-maintained, great condition 2008 4Runner Limited for an even better 2 demonstrating the new 4Runner. He was the reason I decided to trade in my well-maintained, great condition 2008 4Runner Limited for an even better 2014 4Runner Limited. He was ably assisted in sales by Ken Hendricks, finance by Brian Boyd and accessories by Rory Calhoun Hayward. Marsha and I are very pleased with our beautiful new 4Runner and now I have to try hard to not scratch it when I go hunting this fall. --Craig Cheney More

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I found the people working at the dealer very helpful and friendly. I got a good deal on my brand new car. I am very satisfied. friendly. I got a good deal on my brand new car. I am very satisfied. More

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