Brandon Plakas | Page 3

Exceptional Service I called Criswell's Service department to schedule a time to bring my truck in for a "check engine" light. Brandon answered and quickly got me a date I called Criswell's Service department to schedule a time to bring my truck in for a "check engine" light. Brandon answered and quickly got me a date and time within two days from when I called. Once there, he was very professional and advised he would give me a call with the diagnosis and options. He called that afternoon, and discussed options with no pressure of doing more than I wanted. Which I really appreciated, knowing some other dealers would have, but Brandon and Criswell did not! He and his Service team finished the work that afternoon and I was back in my truck in no time! This team at Criswell, I would recommend to anyone who is looking for the best! Thanks again Brandon and the Criswell Service Team! More

Helpful 0

Report | Print

Superb buying experience When I need another Chevrolet this will be the first place I go. All of the staff I encountered during my purchase provided professional purchasing in When I need another Chevrolet this will be the first place I go. All of the staff I encountered during my purchase provided professional purchasing interactions in a low key, low-pressure manner. Each step of the process was explained. I was asked numerous times if I had any questions about the process and where we were in the process. When it came time to move stuff out of my old truck into my new one the staff couldn't have been more helpful. More

Helpful 0

Report | Print

Only place to buy a Chevy I had an amazing experience with my purchase of my brand new 2018 Chevy Colorado ZR2 Diesel Dusk Edition Chevrolet 100 year centennial pick up. As I had an amazing experience with my purchase of my brand new 2018 Chevy Colorado ZR2 Diesel Dusk Edition Chevrolet 100 year centennial pick up. As these trucks are extremely rare I left from Massachusetts to Criswell ofThurmont Maryland to pick up my new truck. Everyone at Criswell was extremely nice, specially considering that I’m coming from Massachusetts however I was born in Maine. Initially I spoke to Dustin ( Dusty ) Deal, which is a great name for a guy who sells 4 Wheel Dr. trucks. I might say in the beginning of the story that trying to deal with what goes on in Massachusetts is nothing but a headache and everyone at Criswell bared through the whole process. Whether it was Lisa Geyer the head of accounting who went through all the excess regulations set forth by Massachusetts, or Michael Jordan who put together the financial package and had to deal with me from out of state and figured the whole deal out, or Jeff Duncan who is some sort of upper level guy who managed to oversee the entire situation to Brandon who helped explain the vehicle to me and had it put up on the lift to show me exactly what was going on under the vehicle with assistance from one of the mechanics. I would like to say that I have built automobiles for the past 40 years I’ve been driving a 1936 Chevrolet truck for the past 20 years as a daily driver for construction which was built and re-engineered from the ground up. And I was very honored to be able to buy a 100 anniversary vehicle from this great company. I have had a 1959 1 ton panel and also a 1976 GMC 1 ton Vandura 4 x 4. You might say that I am a Chevy nut and sometimes I felt like maybe they thought I was too but they understand because they are also Chevy people. When I arrived at the dealership I could not believe the vehicles that they have for sale customized Silverado‘s that were unbelievable but unfortunately probably jacked up too high for Massachusetts laws but then everything is illegal in Massachusetts. This is by far the finest vehicle I have ever driven and it was prepared and delivered impeccably. I actually have friends that are interested in purchasing vehicles from this dealership even though it’s 500 miles away. All I can say is give Dustin dealer call you will not be dissatisfied. I could not give enough thanks for what this company provided. More

Helpful 0

Report | Print

18’ Chevy Silverado 1500 Dustin Deal and the gang were awesome to work with. He had the truck I wanted out front ready to go full tank of gas before I got there. Quick and pai Dustin Deal and the gang were awesome to work with. He had the truck I wanted out front ready to go full tank of gas before I got there. Quick and painless signing papers everything is electronic. 100% A+++ More

Helpful 0

Report | Print

Outstanding Service I brought my 2500 in for a check engine light, turned out to be a DEF injector. I was advised that the part wouldn't be in until later on that day. I I brought my 2500 in for a check engine light, turned out to be a DEF injector. I was advised that the part wouldn't be in until later on that day. I needed my truck for a trip we were taking later that day, so Brandon said he would do all he could to get the truck fixed by the end of the day or the next day, and sure enough he and his service team came through for us! He called later in the evening and said it was ready and running great! I couldn't have asked for anything more, Brandon and the rest of the service team are a top notch team! I would highly recommend Criswell's Service Department to anyone looking for a company that puts customer satisfaction first! Thanks again Brandon More

Helpful 0

Report | Print

Very happy with purchase-B Koontz My experience with the dealership and the sales person Jeff Crotedu that we had was very well. He was very informative with the vehicle that we purcha My experience with the dealership and the sales person Jeff Crotedu that we had was very well. He was very informative with the vehicle that we purchased and took time with us. I would highly recommend the dealership to anyone and Jeff Crotedu to anyone. More

Helpful 0

Report | Print