Brandon Plakas | Page 2

Highly recommend Criswell Thurmont. Couldn’t be happier how simple and fast the process was when we bought our new vehicle. Clay was great to deal with. My wife didn’t even have to some in and sign any p how simple and fast the process was when we bought our new vehicle. Clay was great to deal with. My wife didn’t even have to some in and sign any papers, she did it all from home. I will definitely be buying another vehicle from Criswell Thurmont. More

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I took delivery of my 2021 C8 Corvette on Friday, April I took delivery of my 2021 C8 Corvette on Friday, April 9. The C8 was ordered in early October. It has been a long process. I can’t say enough grea I took delivery of my 2021 C8 Corvette on Friday, April 9. The C8 was ordered in early October. It has been a long process. I can’t say enough great stuff about Kwame Odum. He has been supportive, responsive and helpful throughout the 7 month-long journey. I have bought many cars over my lifetime. This is the first time for ordering a super high demand vehicle. Kwame Odum has effectively been a part of my life since late September. He has always provided sound advice in a timely manner. Truth be told, I am not a passive participant in the C8 purchasing process. But, Kwame has supported me by sharing information regarding the production status and tentative production weeks. It helped me to stay abreast of progress over this period. As previously stated, this is the first experience ordering a car. I could not imagine going through this with anyone else. Most sales relationships are completed in a few hours. Over the months I’ve worked with Kwame I’ve developed respect and appreciation for his friendly, easy going style. I have lucked out in this purchase. I want to also thank General Manager Doug Martin. Doug kept everything on track, properly documented and was always available to research questions that did not have easy answers. I have friends who have ordered C8 Corvettes from other dealerships in the northeast. None of them has had the quality of my experience with Kwame, Doug and Criswell Chevrolet of Thurmont. Thank you. It has been a privilege to work with you. More

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My experience with Criswell Chevrolet is great! I went to the dealership with no intention to buy. I simply wanted to look and see if I even liked the new version of a Silverado. I found a truck that I would the dealership with no intention to buy. I simply wanted to look and see if I even liked the new version of a Silverado. I found a truck that I would be interested in and let everyone know that if the stars don't align I will leave and still be happy. Well the stars aligned. Kwame had help from a new salesman, Ryan, while he finished with another customer. Ryan answered my questions or found answers if he wasn't sure! He got me started with the buying process. Mike, the sales manager, came and talked to me and found out what I needed to see to make this happen! He was pleasant, to the point, and listened to me carefully. Jeff, the good guy in finance, didn't give me the reason I was looking for to say no. He worked with me on payments, extended warranties, and interest rates to make it right and I couldn't say no! He did a great job!! Kwame, has been in constant contact with me since I left the dealership. He has helped arrange the service appointment to have after market things applied, he has answered all my questions as they come. And the best thing, he always greeted me with a smile!! I never felt pushed, or rushed. I was clear about what I wanted and they were clear about what they could do. I had a wonderful experience and I recommend not only Criswell but also Kwame and Ryan! Thank you for your help putting me in my dream truck!! More

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I found the 1500, RWD on the chevy website at Criswell. I found the truck on the lot and did a quick walkaround. When I came in the door, the manager directed me to Kwame. Kwame is very easy to talk to I found the truck on the lot and did a quick walkaround. When I came in the door, the manager directed me to Kwame. Kwame is very easy to talk to and asked pertinent questions to understand my needs. I did the test drive and was satisfied. The price for the 1500 had been discounted and we took advantage of the incentives. The second day, I brought my wife in to give her opinion of the truck after a test drive. She purposely rode in the back seat and was very comfortable. With her thumbs up, we proceeded to close the deal. Kwame went so far as to take off the box from my F-150 and have it installed on the new truck while we were doing the paperwork. Because finance was booked up and to expedite us to finish the sale, he arranged for us to go across the street to Criswell Dodge and the Finance Manager (Rick Baker) took care of us. I highly recommend Kwame and would come back to him for our future needs. More

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Brandon always makes time for me even when the shop is busy!! Brandon makes sure my vehicle is well taken care of and truly goes above and beyond the call!! Thanks so much Brandon!!! busy!! Brandon makes sure my vehicle is well taken care of and truly goes above and beyond the call!! Thanks so much Brandon!!! More

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Very helpful very courteous he made buy a truck a breeze I live out of state he answered all my questions through text messages very professional and very speedy I highly recommend dealing with Brandon I wi I live out of state he answered all my questions through text messages very professional and very speedy I highly recommend dealing with Brandon I will definitely deal with him again More

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Awesome service dept., quality work, great customer service Brandon was absolutely phenomenal on getting my truck in the shop and working out all the problems in the shortest amount of time possible. Truck serv Brandon was absolutely phenomenal on getting my truck in the shop and working out all the problems in the shortest amount of time possible. Truck service was excellent and the customer service was even better! very professional and knowledgeable and let me in the loop throughout the entire process. I highly recommend this service center and especially Brandon to anyone who is in need of any kind of servicing. 100% pleased. More

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Friendly staff that doesn't mind taking your money. Brought my car here multiple times, always pricey, but was expensive work, the last time however I brought my car in to simply get my tail lights repl Brought my car here multiple times, always pricey, but was expensive work, the last time however I brought my car in to simply get my tail lights replaced, a simple job yet it cost me 146 dollars in total, over a hundred of that being for labor, and the rest parts. More

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Amazing and professional When I arrived on the criswell lot and started looking I wasn't sure I was ready to buy or even wanted to at that point. When I met John and started l When I arrived on the criswell lot and started looking I wasn't sure I was ready to buy or even wanted to at that point. When I met John and started looking at a few choices I didnt feel like I was wasting his time. After about an hour I was ready to test drive. He was never pushy or just trying to get a sale. He was patient, friendly, and funny. My family and I spent most of our Saturday there and thanks to John and the wonderful staff at Criswell Chevy I went home with my new Cruze. He helped me find a car I absolutely love. I will recommend anyone looking for a great car and an amazing experience to go to Criswell. More

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2019 Trax Good dealership. Willing to accommodate and walk you through the process. Reasonable prices and good sales staff. Would recommend. They were very help Good dealership. Willing to accommodate and walk you through the process. Reasonable prices and good sales staff. Would recommend. They were very helpful. And I would give them an A+!!! More

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