Brandon Pierce | Page 2

Over the years, I've taken my cars to Garcia Infiniti for service because they're supposed to represent the brand and be a team of professionals and experts. So when the engine in my M56 misfired and they re service because they're supposed to represent the brand and be a team of professionals and experts. So when the engine in my M56 misfired and they recommended the spark plugs followed by a $5k engine repair, I approved, as I was given no reason by the service department to think that following a $5k repair, my engine would still have serious problems. Well following the repair, it would turn out my engine did have serious problems and needed to be replaced. When I talked to the service manager, he assured me these types of things happen sometimes. They go in to repair the engine and other internal problems arise, especially with cars over 100k miles. Since it appeared he was well aware this outcome was a possibility, I asked him why I wasn't informed of this before the repair. From there, he appeared to talk around in circles and not directly answer my question. Since he couldn't answer my simple question face to face, I have a few questions for Garcia Infiniti here in this review: Is Garcia Infiniti a team of experts or not? If you're not experts then why don't you inform your clients and customers of this before any deals are made? If you are indeed experts then how do you not at all mention in any way that $5k could be spent to repair an engine only for it to still have serious problems and need to be replaced? Again, are you the experts or not? Did you have no idea this was a possibility? Rhetorical question because the service manager knew. Now back to the question of why I wasn't informed this was a possible outcome before the repair? Did you see a guy lose his transportation which often leads to desperation and decide to exploit him? While people are struggling in this economy, contrasted by the booming car business, did you want the $5k so bad you were willing to say and omit whatever information was necessary to get it? Why was I then treated like my business wasn't valued and I was looking for a handout when I asked the sales and service managers to right this wrong before I purchase a new car from Garcia Infiniti? Why was I told "That's not the way the world works." by the sales manager when I suggested the dealership absorb some of (or all of) the service bill as I sat across from him while about to buy a new car from the dealership? Is that the expertise Garcia Infiniti prides itself on, reminding its clients of the way the world does and doesn’t work? Are the sales and service managers representatives of just Garcia Infiniti or the whole Garcia group? Also, do they represent all of Infiniti? Until it's proven those managers speak for themselves and don't represent the larger organizations, those organizations will never get business from me again. From my experience, they’re willing to withhold information from clients for gain. I'll be contacting every consumer protection agency and law group necessary until this is fixed and more people can't be taken advantage of in this way by Garcia Infiniti or its affiliates. More

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Very present and helpful service representative The sells and service group were very understanding of my concern with the brakes when I discribed what was happening. Leonard, the service representa The sells and service group were very understanding of my concern with the brakes when I discribed what was happening. Leonard, the service representative, did everything in his power to make sure I satisfied with the service work. I also had the regular oil service since I already had 5,000 mile on the vehicle since the purchase. The sells staff Mathew and Branden also followed up with me to make sure I was still satisfied with the vehicle and that my issue was being taken care of. Very good follow/up by all involved. We will continue to have our work done with this group of professional. More

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Garcia Infiniti Rocks You can’t drive a better car than an Infiniti and there is no better place to shop for and buy one than Infiniti. The sales force (Al Alfano is wonder You can’t drive a better car than an Infiniti and there is no better place to shop for and buy one than Infiniti. The sales force (Al Alfano is wonderful) is knowledgeable. The finance guys are a class act. The building is modern and they have a great space to display their sleek cars and host the purchase negotiations. Chris, who mans the reception desk among other duties, is a terrific lady. And the service department is courteous and proficient. You can’t go wrong going to Garcia for all of your vehicle needs. More

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Professional Handling of Purchase I appreciated the professional way the purchase of my car was handled. Customer Service is Excellenf and they were through in explaining everything t I appreciated the professional way the purchase of my car was handled. Customer Service is Excellenf and they were through in explaining everything to me. Thank You More

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Very positive experience Our entire experience was very positive. Our Sales Consultant was an Infiniti expert, able to answer all our questions on the spot. Very impressed wit Our entire experience was very positive. Our Sales Consultant was an Infiniti expert, able to answer all our questions on the spot. Very impressed with his knowledge, patience and service. Highly recommend. More

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Best experience I have ever had! Going in to buy a new car is never that much fun once you get past picking out what you want to buy. At Garcia Infiniti it was a completely awesome e Going in to buy a new car is never that much fun once you get past picking out what you want to buy. At Garcia Infiniti it was a completely awesome experience from start to finish. Ken our sales guy was super friendly and helpful the entire process as was everyone at the dealership. Justin the finance guy was also so very helpful along the process. Brandon the manager also went out of his way to make sure we were being taken care of the whole time. One of the biggest things for me is how they also treated my 9 year old daughter. There are times when we are at places and because she is a kid they ignore her, but not here they all introduced themselves to her just as they did to us and made her feel important in the process. As a parent that went a long way for me. This dealership has won my business going forward and am so glad we decided to make our vehicle purchase from them. More

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