Mark Franklin

I wish I could give them 0 stars. Garcia Infinity ABQ provided excellent service prior to late 2021. However the service representatives, especially Bryce Peever, had had no customer Garcia Infinity ABQ provided excellent service prior to late 2021. However the service representatives, especially Bryce Peever, had had no customer service training or is just unconscious to customer needs. He gave me a service quote that was more than the value of my car. When I asked what was absolutely necessary, he was mute. I then asked to go over every recommendation, he hastily did, quoting prices & making no recommendations for immediate service needs. Cost for minimal fluid replacement service: $1355. I received no estimate. He quoted $500 for window parts replacement to be done later. When I returned for window repair, I received no estimate(my bad for not insisting). Price charged for window motor + regulator replacement :$1259. I've had several people tell me about disappointing & terrible service at this location. I'm sad that management does not care about customer service. I'll never go back. More

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The people at Infiniti are friendly, courteous and very knowledgeable. They have always been quick to address any concerns that we have had. knowledgeable. They have always been quick to address any concerns that we have had. More

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Exceptional service! One of the nicest people you’d want to be a part of. Clean and professional! to be a part of. Clean and professional! More

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Very nice place and nice staff. I had an issue with my AM/FM and XM radio. I took it into Infiniti, Lawrence took care of me. Thanks again Lawrence. AM/FM and XM radio. I took it into Infiniti, Lawrence took care of me. Thanks again Lawrence. More

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This was my first visit to Garcia Infinity and I was very impressed!!!! Lawrence and Mark were very helpful and I appreciate all their help !! impressed!!!! Lawrence and Mark were very helpful and I appreciate all their help !! More

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Over the years, I've taken my cars to Garcia Infiniti for service because they're supposed to represent the brand and be a team of professionals and experts. So when the engine in my M56 misfired and they re service because they're supposed to represent the brand and be a team of professionals and experts. So when the engine in my M56 misfired and they recommended the spark plugs followed by a $5k engine repair, I approved, as I was given no reason by the service department to think that following a $5k repair, my engine would still have serious problems. Well following the repair, it would turn out my engine did have serious problems and needed to be replaced. When I talked to the service manager, he assured me these types of things happen sometimes. They go in to repair the engine and other internal problems arise, especially with cars over 100k miles. Since it appeared he was well aware this outcome was a possibility, I asked him why I wasn't informed of this before the repair. From there, he appeared to talk around in circles and not directly answer my question. Since he couldn't answer my simple question face to face, I have a few questions for Garcia Infiniti here in this review: Is Garcia Infiniti a team of experts or not? If you're not experts then why don't you inform your clients and customers of this before any deals are made? If you are indeed experts then how do you not at all mention in any way that $5k could be spent to repair an engine only for it to still have serious problems and need to be replaced? Again, are you the experts or not? Did you have no idea this was a possibility? Rhetorical question because the service manager knew. Now back to the question of why I wasn't informed this was a possible outcome before the repair? Did you see a guy lose his transportation which often leads to desperation and decide to exploit him? While people are struggling in this economy, contrasted by the booming car business, did you want the $5k so bad you were willing to say and omit whatever information was necessary to get it? Why was I then treated like my business wasn't valued and I was looking for a handout when I asked the sales and service managers to right this wrong before I purchase a new car from Garcia Infiniti? Why was I told "That's not the way the world works." by the sales manager when I suggested the dealership absorb some of (or all of) the service bill as I sat across from him while about to buy a new car from the dealership? Is that the expertise Garcia Infiniti prides itself on, reminding its clients of the way the world does and doesn’t work? Are the sales and service managers representatives of just Garcia Infiniti or the whole Garcia group? Also, do they represent all of Infiniti? Until it's proven those managers speak for themselves and don't represent the larger organizations, those organizations will never get business from me again. From my experience, they’re willing to withhold information from clients for gain. I'll be contacting every consumer protection agency and law group necessary until this is fixed and more people can't be taken advantage of in this way by Garcia Infiniti or its affiliates. More

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Great Service Infiniti Garcia Service Mgr Mark Franklin and Leonard go above and beyond for a worry free solution. Making and over all great Dealership to work with Infiniti Garcia Service Mgr Mark Franklin and Leonard go above and beyond for a worry free solution. Making and over all great Dealership to work with. More

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Great attention to detail Each service visit is like the first time, vehicle is treated with new car experience, from engine concern to scratch on paint, if it’s important to m Each service visit is like the first time, vehicle is treated with new car experience, from engine concern to scratch on paint, if it’s important to me, service attendant makes sure it is taken care of. Many thanks to all involved in creating an atmosphere of professional and excellent service. More

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Bad Service All Around/Infiniti JX35 Transmission Issues To start my Experience, I took the vehicle in before the warranty expired for transmission/torque converter issues and was told there were no problems To start my Experience, I took the vehicle in before the warranty expired for transmission/torque converter issues and was told there were no problems and the transmission/torque converter were operating as normal. I notified my service advisor (Lawrence) numerous times that something did not seem right. I was assured that everything was fine. After the warranty was expired I learned that the torque converter failed ($1,381.91 fix) and less than one month later the transmission failed ($5,225.79 fix). I thought everything was fixed, however this is where the real stress begins. More than three transmission leaks, another torque converter fail, seals, and remanufactured transmission, there are still leaks. I was only given a 12month/12,000 mile warranty on both torque converter and transmission and now they are almost expired and I am still having issues. No one wants to help me fix this problem, they wont even provide me with a loaner vehicle anymore. They used to. If you add up the time from December 2017 to current I would be almost two full months without my car. There were numerous issues with these vehicles having transmission problems, even a class action lawsuit, however since my vehicles VIN# doesn't meet Nissans Consumer Affairs criteria they are unwilling to give me my money back or provide me with a new transmission. I just keep getting bad service, bad re-manufactured parts, no loaner cars, and horrible workmanship. I would like to take my vehicle somewhere else but I am stuck. My next route is the media and hopefully someone will see this and help me out. I was told that if I went to the media they would not help me anymore, but I am just fed up. I just cannot seems to get any help from Garcia Infiniti Management. There is so much more to this I don't have the room. Text messages, emails, invoices, etc. More

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Excellent service and warranty coverage!! Took our infinity in for some relatively minor warranty work near the end of our coverage, and the dealer discovered a transmission problem that we h Took our infinity in for some relatively minor warranty work near the end of our coverage, and the dealer discovered a transmission problem that we had not previously considered to be significant. It turned out the entire tranny needed to be replaced, and they did it per our warranty We were amazed that they not only covered, but diagnosed the problem for us, when we did not raise it as an issue. As a result, we confidently purchased another extended warrantee while we were there to cover our vehicle for four more years. Outstanding customer support by Leonard and the team at the Garcia Infinity!! More

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