Lawrence Cohen

I wish I could give them 0 stars. Garcia Infinity ABQ provided excellent service prior to late 2021. However the service representatives, especially Bryce Peever, had had no customer Garcia Infinity ABQ provided excellent service prior to late 2021. However the service representatives, especially Bryce Peever, had had no customer service training or is just unconscious to customer needs. He gave me a service quote that was more than the value of my car. When I asked what was absolutely necessary, he was mute. I then asked to go over every recommendation, he hastily did, quoting prices & making no recommendations for immediate service needs. Cost for minimal fluid replacement service: $1355. I received no estimate. He quoted $500 for window parts replacement to be done later. When I returned for window repair, I received no estimate(my bad for not insisting). Price charged for window motor + regulator replacement :$1259. I've had several people tell me about disappointing & terrible service at this location. I'm sad that management does not care about customer service. I'll never go back. More

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I've been a customer for almost 20 years. Garcia Infinity, my service tech and Patrick Hornef are all top notch and I couldn't ask for better customer service. Garcia Infinity, my service tech and Patrick Hornef are all top notch and I couldn't ask for better customer service. More

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I am very happy with the work and service I have been getting from Infiniti over the past few years. I LOVE Lawrence C. He has taught me so many things I never knew about how to keep my vehicles runnin getting from Infiniti over the past few years. I LOVE Lawrence C. He has taught me so many things I never knew about how to keep my vehicles running the best they can. I TOTALLY appreciate him for that. It is good to know why you need to do certain things. More

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Very nice place and nice staff. I had an issue with my AM/FM and XM radio. I took it into Infiniti, Lawrence took care of me. Thanks again Lawrence. AM/FM and XM radio. I took it into Infiniti, Lawrence took care of me. Thanks again Lawrence. More

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This was my first visit to Garcia Infinity and I was very impressed!!!! Lawrence and Mark were very helpful and I appreciate all their help !! impressed!!!! Lawrence and Mark were very helpful and I appreciate all their help !! More

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Great Service Infiniti Garcia Service Mgr Mark Franklin and Leonard go above and beyond for a worry free solution. Making and over all great Dealership to work with Infiniti Garcia Service Mgr Mark Franklin and Leonard go above and beyond for a worry free solution. Making and over all great Dealership to work with. More

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Great attention to detail Each service visit is like the first time, vehicle is treated with new car experience, from engine concern to scratch on paint, if it’s important to m Each service visit is like the first time, vehicle is treated with new car experience, from engine concern to scratch on paint, if it’s important to me, service attendant makes sure it is taken care of. Many thanks to all involved in creating an atmosphere of professional and excellent service. More

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Bad Service All Around/Infiniti JX35 Transmission Issues To start my Experience, I took the vehicle in before the warranty expired for transmission/torque converter issues and was told there were no problems To start my Experience, I took the vehicle in before the warranty expired for transmission/torque converter issues and was told there were no problems and the transmission/torque converter were operating as normal. I notified my service advisor (Lawrence) numerous times that something did not seem right. I was assured that everything was fine. After the warranty was expired I learned that the torque converter failed ($1,381.91 fix) and less than one month later the transmission failed ($5,225.79 fix). I thought everything was fixed, however this is where the real stress begins. More than three transmission leaks, another torque converter fail, seals, and remanufactured transmission, there are still leaks. I was only given a 12month/12,000 mile warranty on both torque converter and transmission and now they are almost expired and I am still having issues. No one wants to help me fix this problem, they wont even provide me with a loaner vehicle anymore. They used to. If you add up the time from December 2017 to current I would be almost two full months without my car. There were numerous issues with these vehicles having transmission problems, even a class action lawsuit, however since my vehicles VIN# doesn't meet Nissans Consumer Affairs criteria they are unwilling to give me my money back or provide me with a new transmission. I just keep getting bad service, bad re-manufactured parts, no loaner cars, and horrible workmanship. I would like to take my vehicle somewhere else but I am stuck. My next route is the media and hopefully someone will see this and help me out. I was told that if I went to the media they would not help me anymore, but I am just fed up. I just cannot seems to get any help from Garcia Infiniti Management. There is so much more to this I don't have the room. Text messages, emails, invoices, etc. More

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