Ken Lien

This was the BEST car leasing experience I can recall. We drove from out of state 7hrs.and spent the night.Coming in the next morning everyone had gone out of their way to prepare as much of the paperwork We drove from out of state 7hrs.and spent the night.Coming in the next morning everyone had gone out of their way to prepare as much of the paperwork and car prep possible before our arrival, knowing we had a long drive home. There was no last minute haggling or pressure. Another dealer had tried to obtain this same vehicle for us with added "accessories" added to the cost that were not on the vehicle but would be added to their inflated cost along with transportation fees,which would likely have been inflated as well. When negotiating with Brandon before our commitment, it was a frank and courteous discussion with the understanding that if we could get a better deal elsewhere he understood and if he could do better we would be open to hearing from him, the ownership came through and Brandon contacted me at 8am, and we were enroute a couple of hours later. Kudos to the Garcia ownership for choosing to negotiate and for having such a wonderful sales staff. Our only regret is that we won't be visiting due to the distance. As an aside I'd like to mention how dog friendly they are. Our Golden Retriever had come with us and was dealing with motion illness from the ride and the lack of grass anywhere. Someone picked him a fistful of grass and brought him water to drink. Needless to say they also made a fuss over Wally and endeared us even more. We are brand loyalists with this our 6th Infiniti. We have owned Lexus', Escalades, Jaguars, and Suburbans, but Infiniti has become our go to vehicle for quality and value! More

Helpful 0

Report | Print

The dealership did not meet my needs at all, and I felt disrespected by the sales manager. disrespected by the sales manager. More

Helpful 0

Report | Print

The Service Department was awesome. I was treated with respect. I was very happy with how my car is running. I was treated with respect. I was very happy with how my car is running. More

Helpful 0

Report | Print

Wonderful experience with our salesman, Ken and Brandon in finance. Haggle free and a reasonable deal !! in finance. Haggle free and a reasonable deal !! More

Helpful 0

Report | Print

Purchase, lease, service all done seamlessly. No pressure or pushy salesmanship tactics here. Highly recommend both the dealership and Infiniti vehicles. No pressure or pushy salesmanship tactics here. Highly recommend both the dealership and Infiniti vehicles. More

Helpful 0

Report | Print

All greatGreat customer service and efficient All great Great customer service and efficient communication Service completed in timely fashion Car delivered cleaned and warm Thanks All great Great customer service and efficient communication Service completed in timely fashion Car delivered cleaned and warm Thanks More

Helpful 0

Report | Print

top quality Professional. Clean. And high quality. They are willing to work with you and come to the terms that you want. You wont regret stopping by. Professional. Clean. And high quality. They are willing to work with you and come to the terms that you want. You wont regret stopping by. More

Helpful 0

Report | Print

Best experience I have ever had! Going in to buy a new car is never that much fun once you get past picking out what you want to buy. At Garcia Infiniti it was a completely awesome e Going in to buy a new car is never that much fun once you get past picking out what you want to buy. At Garcia Infiniti it was a completely awesome experience from start to finish. Ken our sales guy was super friendly and helpful the entire process as was everyone at the dealership. Justin the finance guy was also so very helpful along the process. Brandon the manager also went out of his way to make sure we were being taken care of the whole time. One of the biggest things for me is how they also treated my 9 year old daughter. There are times when we are at places and because she is a kid they ignore her, but not here they all introduced themselves to her just as they did to us and made her feel important in the process. As a parent that went a long way for me. This dealership has won my business going forward and am so glad we decided to make our vehicle purchase from them. More

Helpful 1

Report | Print