Bill Quaday | Page 4

Warranty service (25k) I have always had excellent experience at Luther Brookdale Toyota. Been servicing my vehicles with them since around 2003 and have always has great se I have always had excellent experience at Luther Brookdale Toyota. Been servicing my vehicles with them since around 2003 and have always has great service and a great experience. More

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Wonderful Experience!!!! My salesman Bill was professional, personable and knowledgeable about product and services. The dealership is beautiful and has a warm inviting envir My salesman Bill was professional, personable and knowledgeable about product and services. The dealership is beautiful and has a warm inviting environment. Finance and sales department worked well together. More

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Excellent Bill was great very helpful as was everyone I worked with on Saturday. I have bought a car there before and had the same experience Bill was great very helpful as was everyone I worked with on Saturday. I have bought a car there before and had the same experience More

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Getting mixed feelings We found the car online, we thought was a good deal on a rare car, test drove it and it was exactly what we wanted. We purchased it and did an upgrad We found the car online, we thought was a good deal on a rare car, test drove it and it was exactly what we wanted. We purchased it and did an upgrade to get the vehicle rust proofed. They had it 3 days to clean, get a dent out - which they did, but the rust proofing was not done. We picked up and did not think anything about it. Then 5 days later we got a call about fixing the dent and it got us thinking that if that was not marked done was the rust proofing done... We called only to find out that it was not done so now we need to go back to the dealer and drop the car off. UGGG - disappointing, we like the car so far - day 5. More

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Lease Trade in and purchase Bill Q was kind, easy to work with and even found missing items in our lease return car and Yuri was efficient and speedy with all the paper work. Bill Q was kind, easy to work with and even found missing items in our lease return car and Yuri was efficient and speedy with all the paper work. More

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Highly recommended! I found everyone at Luther Brookdale Toyota so great to work with. I have had nothing but excellent service with this dealer. They went out of their w I found everyone at Luther Brookdale Toyota so great to work with. I have had nothing but excellent service with this dealer. They went out of their way to show me my options and nothing high pressure. More

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Thorough and respectful. The staff are great! Bill Quaday, our Sales Professional, was extremely helpful, knowledgeable, with no high pressure. The other support staff were the same. I have been Bill Quaday, our Sales Professional, was extremely helpful, knowledgeable, with no high pressure. The other support staff were the same. I have been a customer for Luther Brookdale Toyota for many many years, and have always been satisfied and wouldn't think of using any other auto dealership. Also, the service department is absolutely excellent!! More

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Not happy with purchase The experience at the dealership was good. The problem is the car. I purchased a used Honda fit sport. The ride on the car is awful. The car did n The experience at the dealership was good. The problem is the car. I purchased a used Honda fit sport. The ride on the car is awful. The car did not ride this way on the test drive. Its like there is no suspension or something is wrong. Very unhappy with purchase. Bill More

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Great experience, pleasant, helpful service. Friendly, pleasant, did everything to get me my car. Was very patient and considerate. Enjoyed our conversation. Would like to work with him again. Gr Friendly, pleasant, did everything to get me my car. Was very patient and considerate. Enjoyed our conversation. Would like to work with him again. Great service. More

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Always a good experience! Bill Q. did an exceptional job working with me on the numbers. He is really sharp when it comes to figures and he had a great attitude and answered a Bill Q. did an exceptional job working with me on the numbers. He is really sharp when it comes to figures and he had a great attitude and answered all my questions. He was able to find right away the vehicle that I was interested in. In fact, I originally didn't plan on buying that day but Bill made it seem like it was a good time to do so, and I agree. I would recommend Bill Q. for anyone looking for a new vehicle. Because I was going from a 2003 Solara to a 2017 RAV4 Ltd., the electronics and all the bells and whistles were quite overwhelming. Bill did a great job getting my Entune system set up and answering questions. I felt like there was so much to learn or know about. The only glitch was figuring out how to set the level of the lift door...with some research on Bill's part we finally figured it out. I think that someone like me getting a new vehicle, especially after all these years, a little more detail in the explanations of the vehicle would be helpful. I'm not saying Bill didn't do a great job but I think that Toyota should make sure their sales personnel are really very familiar with all the options in the vehicles. I am grateful for the time that Bill Q. spent with me and I truly appreciate his willingness to put up with my lack of knowledge of all the options and how to use them. I would recommend him to anyone that I know. More

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