Bernard Bertsch | Page 3

This dealership is a joke. I've read nothing but bad reviews. Both Bret and Bernard are liars. They charged me more than the car was worth and ran my credit even though it was already ran with my capita reviews. Both Bret and Bernard are liars. They charged me more than the car was worth and ran my credit even though it was already ran with my capital one pre-approval that I walked in there with. The put me with some random loan company (global lending services, which I still haven't heard back from and they also have bad reviews). They told me to lie to the loan company as well regarding how I paid the down payment. I didn't receive no copies of the paperwork I signed on 7/2/21. That is unacceptable. I did ask for copies but Bernard told me I had to wait. THAT IS UNACCEPTABLE! Bret also got into an argument with my husband on the phone and threatened and mentioned troops to handle us after us trying to return the car because they lied. I have no paperwork for the purchase of my car except for a receipt. STILL WAITING. More

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First time here for me! Had bad experience with a previous dealership a week prior and arrived here a bit skeptical as what to expect. Totally blown away by how receptive and professional Tomas was. previous dealership a week prior and arrived here a bit skeptical as what to expect. Totally blown away by how receptive and professional Tomas was. Everyone we dealt with was genuinely interested in what we had to say and went above and beyond to accommodate our needs and preferences. Even the finance portion of our purchase, usually concerning and stressful, went well, thanks to Bernard who made everything transparent and explainable. High five!!! More

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My daughter was looking for a used Nissan Rogue, which we found at RT. 46 Nissan at a good price. We travel 1 1/2 hrs each way, two days, only to be bamboozled. Let me explain; Rick Torres, our salesman, was found at RT. 46 Nissan at a good price. We travel 1 1/2 hrs each way, two days, only to be bamboozled. Let me explain; Rick Torres, our salesman, was very nice showing us the car, and my daughter decided she wanted to purchase the 2017 Rogue SL at the internet price of $19395.00. Great price, but this is where the game starts. Rick told us that if we finance through their bank, the car would have to be dealer certified, which cost an extra $3995.00. We did not want to pay that extra amount, Rick and the finance salesman made this seem this was the only way to purchase the car, so we told Rick we would get our own financing without the dealer's certification. They said, ok, call us back if you obtain financing. My daughter and I left and went to our bank, which gave her a good rate; she called Rick the same day and left a message. We returned the next day and were told by the sales manager Bernard that the only way to purchase the car is to finance through them. I pointed out to Bernard and Rick that they needed to get their act together because none of these bogus requirements was listed on their website. BUYER BEWARE!!! More

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My third time buying from this dealership. Same exceptional sales person and finance person. Supervisor seemed good. The environment was pleasant and seemed safe. I will be back. exceptional sales person and finance person. Supervisor seemed good. The environment was pleasant and seemed safe. I will be back. More

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The showroom was beautiful and clean. I was glad to see all the agents were masked and social distancing. I made a fabulous purchase of a 2021 Nissan Rogue and am very happy with it. The dealer was George all the agents were masked and social distancing. I made a fabulous purchase of a 2021 Nissan Rogue and am very happy with it. The dealer was George Mack and Bernard Birtsch--they were a terrific duo!! I love my new car. More

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Gave me the goodOld bait and switch 10 different fees on Gave me the good Old bait and switch 10 different fees on top of vehicle price went to the another Nissan dealer got a deal done Gave me the good Old bait and switch 10 different fees on top of vehicle price went to the another Nissan dealer got a deal done More

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I purchased my car there OCTOBER 2020. I got the run around with my registration. No help could help me. Sales guy Anthony kept putting me onto sales Manager Bernard. Still waiting for his call back. around with my registration. No help could help me. Sales guy Anthony kept putting me onto sales Manager Bernard. Still waiting for his call back. Left more then one message. Finally I got my registration in January 2021. I notice dealership charged me $229 for registration. I have vanity plates and all I needed was the plates transferred. I paid $61 for New York State registration. Trying to get a refund of $168. Still waiting with no reply. First time customer. Last time buyer. More

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My refund from canceled GAP insurance $435 have not been received since November when told mailed. My last message before complaint to Better Business Bureau. received since November when told mailed. My last message before complaint to Better Business Bureau. More

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Tom was absolutely great, he made sure I left the dealer with the car I wanted and made sure to meet all of my expectations. Tom not only gave me options but also very effective and transparent. I got a gre with the car I wanted and made sure to meet all of my expectations. Tom not only gave me options but also very effective and transparent. I got a great deal, I will definitely go back! I am super happy with my Nissan Rogue 2020 :) More

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Customer Service The salesman and the manager were very rude, I have been trying to get a refund for plates that I was charged for. Both the salesman and the manger ca The salesman and the manager were very rude, I have been trying to get a refund for plates that I was charged for. Both the salesman and the manger can not be bothered they say they will call back and never do, they give you the run around. The manger told me to relax it was not that much money, which is one of the most insulting comments I have ever heard. Stay away from the dealership they do not know the meaning of customer service. More

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