Rick Torres

I went to see an advertised used Nissan (certified) that I was ready to purchase that night. The advertised price was 20k. I had written to ask what other fees would be added and was told over the phone "n I was ready to purchase that night. The advertised price was 20k. I had written to ask what other fees would be added and was told over the phone "none" just taxes and dmv fees. An email indicated taxes and licensing fees were excluded (nothing else) But in the test drive I was told $800 would be added for "documentation", (okay. fine) But then another $2,000 for (I don't remember what) and here's the kicker--the CERTIFICATION COST WAS NOT INCLUDED IN THE PRICE OF THE VEHICLE--ANOTHER $4,000! In my 15 minute "negotiation" with "the manager" the drive-away price was never quoted though I asked for it I was told I could not put more than $10k in cash if I wanted "the price". I kept being given the monthly payment without an interest rate or the car's real final price. (REALLY?) I had spent an hour getting to this dealership. I don't recommend it. I'm a woman and went alone. I don't want to believe in 2023 that made a difference in how dumb they thought I would be or that I wouldn't want the answers I received over the phone to hold, or that I wouldn't want to know the real price, but it was a very distasteful experience. Afterward I realized that the front line salesman was uncomfortable during the test drive when I repeated to him what I was told on the phone and what my expectations were. It was a total and utter waste of time. More

Helpful 0

Report | Print

they didnt even have the car I came to find after telling me it was in stock at their location. me it was in stock at their location. More

Helpful 0

Report | Print

Dont do business with this dealership! ! They lie and deceive people with a 4000 dollar warranty that is not optional and you only know in the end they are not honest ! They lie and deceive people with a 4000 dollar warranty that is not optional and you only know in the end they are not honest More

Helpful 0

Report | Print

In September I leased my second Sentra there and Rick was an amazing salesman to work with. He is so patience and very respected person knowing what vehicle and deal I wanted. He eventually then negotiate us an amazing salesman to work with. He is so patience and very respected person knowing what vehicle and deal I wanted. He eventually then negotiate us a good deal. Even though I am already half away having this vehicle for a year, there is no problem with it. I can definitely say he is one of the be employee at this Nissan location. More

Helpful 0

Report | Print

My daughter was looking for a used Nissan Rogue, which we found at RT. 46 Nissan at a good price. We travel 1 1/2 hrs each way, two days, only to be bamboozled. Let me explain; Rick Torres, our salesman, was found at RT. 46 Nissan at a good price. We travel 1 1/2 hrs each way, two days, only to be bamboozled. Let me explain; Rick Torres, our salesman, was very nice showing us the car, and my daughter decided she wanted to purchase the 2017 Rogue SL at the internet price of $19395.00. Great price, but this is where the game starts. Rick told us that if we finance through their bank, the car would have to be dealer certified, which cost an extra $3995.00. We did not want to pay that extra amount, Rick and the finance salesman made this seem this was the only way to purchase the car, so we told Rick we would get our own financing without the dealer's certification. They said, ok, call us back if you obtain financing. My daughter and I left and went to our bank, which gave her a good rate; she called Rick the same day and left a message. We returned the next day and were told by the sales manager Bernard that the only way to purchase the car is to finance through them. I pointed out to Bernard and Rick that they needed to get their act together because none of these bogus requirements was listed on their website. BUYER BEWARE!!! More

Helpful 0

Report | Print

Salesman Torres excellent. Financial man pleasant and knowledgeable. Not sure of I got the best possible leasing financial arrangement but I w never know. 2021 Murano somewhat disappointing because the n knowledgeable. Not sure of I got the best possible leasing financial arrangement but I w never know. 2021 Murano somewhat disappointing because the navigation system is much more complicated than It was in my 2018 Murano with little if any in the way of improvement.. Amazing since I have lease several and none of the Navi systems were great. More

Helpful 0

Report | Print

My refund from canceled GAP insurance $435 have not been received since November when told mailed. My last message before complaint to Better Business Bureau. received since November when told mailed. My last message before complaint to Better Business Bureau. More

Helpful 0

Report | Print

Met with Rick Torres today with my wife with the thought of financing a Nissan Rogue. Rick was very helpful and patient trying to figure different options to meet our budget. We realized Financing was of financing a Nissan Rogue. Rick was very helpful and patient trying to figure different options to meet our budget. We realized Financing was not possible but Rick brought up the possibility of leasing. We never leased before and Rick took the time to explain the benefits of leasing and the option to buy at lease end. My wife was comfortable with the idea and Rick helped us drive away with a new Rogue and was able to meet our budget needs. I highly recommend Rick and strongly suggest making your appointment with him! More

Helpful 0

Report | Print

I would avoid this dealership if possible. They were advertising a 2017 Maxima for $18,495. I went in for a test drive yesterday and sat down to talk numbers after. Even though their website explicitly advertising a 2017 Maxima for $18,495. I went in for a test drive yesterday and sat down to talk numbers after. Even though their website explicitly says “NO HIDDEN FEES” and the car price page specifically said “ Price includes all costs to be paid by consumer, except for licensing costs, registration fees, and taxes.” I was immediately charged over $3,000 in extra fees. I was offered an absolutely terrible deal/price. Then, when I checked online today, they had already bumped up the posted price of the Maxima only up to 19,495. An additional thousand dollars after I had shown interest in the car. Whatever price you see posted online is a complete lie to get you through the door. Expect thousands of dollars in hidden fees and shady business practices if you shop here. I’m considering filing a complaint with the FTC. More

Helpful 0

Report | Print

Another rogue Very pleased with Rick Torres and Bernard his sales manager. They gave me a great deal on my 3rd Rogue lease. Will recommend yo family and friends. Very pleased with Rick Torres and Bernard his sales manager. They gave me a great deal on my 3rd Rogue lease. Will recommend yo family and friends. More

Helpful 0

Report | Print