Rick Torres
Rick Torres at Route 46 Nissan
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Rick Torres | Page 3

Salesman

Route 46 Nissan

440 US-46
Totowa, NJ 07512

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30 Reviews
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30 Reviews

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30 Reviews of Rick Torres

December 21, 2016

Dealership Rating
Employee Rating

New car with CIGARETTE SMOKE I bought a brand new Nissan at Nissan Route 46 in New Jersey four days ago. They delivered my NEW car with CIGARETTE smoke. Their solution? come bac More

by marcus11
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Jan 04, 2017

Route 46 Nissan responded

Hello, my name is Yarasette and I am the Customer Service Specialist for Route 46 Nissan. I would like to apologize for the experience you had at our dealership. We pride ourselves on providing 100% customer satisfaction and I would like the opportunity to speak with you so that we may address your concerns. My contact information is 973-256-1200 ext. 1015. Thank you and I look forward to speaking with you!

December 09, 2016

Dealership Rating
Employee Rating

2017 pathfinder I had a great expetience at this dealership. Rick Torres helped me to trade my Rogue for 2017 Pathfinder.Him and his manager Jesse were extremely help More

by 17Path
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Jesse

Dec 27, 2016

Route 46 Nissan responded

We are pleased to here that our staff was able to make your car buying experience an exceptional one! Our customers are our number one priority. We would like to thank you for your business along with your positive review. Please be sure to refer all your friends and family. Thank you again and welcome to the Route 46 Auto Group Family!

October 16, 2016

Dealership Rating
Employee Rating

This guy is the stereotype of a crooked salesman. My daughter was purchasing a new truck and he treated her as if she knew nothing. He tried to take advantage of her by doubling the finance charges a More

by Nissanrt46arecrooks
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Oct 20, 2016

Route 46 Nissan responded

Hello, my name is Yarasette and I am the Customer Service Specialist for Route 46 Nissan. I would like to apologize for the experience you had at our dealership. We pride ourselves on providing 100% customer satisfaction and I would like the opportunity to speak with you so that we may address your concerns. My contact information is 973-256-1200 ext. 1015. Thank you and I look forward to speaking with you!

September 09, 2015

Dealership Rating

Great Experiences Rick Torres helped me find my first dream car. I can't thank him enough for having patience with me and my family. Thank you so much. More

by clive88
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Sep 14, 2015

Route 46 Nissan responded

Thank you for letting us know that Rick help you find your dream car! We can't thank you enough for the wonderful feedback!

March 17, 2015

Dealership Rating

Phenomenal I was looking for a new work van, after scouring many dealerships, I finally decided to look into Nissan. The customer service I received was phenomen More

by candaceb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Mar 19, 2015

Route 46 Nissan responded

Thank you for sharing your recent experience with Route 46 Nissan with us! We are always happy to know that we had a vehicle that suited your needs and that your sales process was extremely easy. One of our biggest goals is making sure that we make buying a car as simple, smooth, and painless as possible. Thank you for letting us know our team was able to provide this experience to you! We wish you all the best with your new work van! Please come back and see us if you need help with anything else!

January 19, 2015

Dealership Rating

My leased vehicle was not insured I was told when I purchased my leased vehicle that the dealership would handle the insurance switch from my old car to my new car. I found out SIX More

by jackie.hayes.9638
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No

Other Employees Tagged: George McMickle, Eddie Moran , Richard Catalano, Rob White, Tara Frommelt

Feb 03, 2015

Route 46 Nissan responded

We apologize for our delayed response. We have been researching the incident, and do not know how this could have gone unnoticed for so long. When a car is purchased, our salespeople contact the customer's insurance company to inform them of the new purchase; we also contact the department of motor vehicles to begin processing the license plates and registration. The insurance company then contacts the policyholder (you) to confirm the addition, quote the new insurance premium, etc... We start the process, but, by law, we are not authorized to make any changes to your insurance policy; this can only be done by you. It appears that we did facilitate the process because you were able to obtain license plates and the vehicle registration, which cannot be done without proof of insurance. We are still unclear about how the insurance company failed to add the vehicle after we contacted them to add it. If you would like us to pursue the matter further, please provide us with your direct contact information in a private message. Again, we apologize for the inconvenience this has caused. Thank you. Sincerely, Tara Frommelt

December 23, 2014

Dealership Rating

Purchased a New Sentra This is Athanasio Giannisis, I had a verry good experience, my sales man was Rick Torres, and this is the third car I am purchasing from Rick, at Rou More

by gnnss07
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Dec 26, 2014

Route 46 Nissan responded

We are always happy to receive feedback from our customers! Thank you for taking the time to share your experience with Rick and our team at Route 46 Nissan! We appreciate your loyalty. It's customers like you that make our job a pleasure!

December 21, 2013

Dealership Rating

Mr. Rick was very professional and great to deal with. He was very patient and answered all my questions pleasantly. He was also very flexible and reasonable throughout the sale process. In the end I was hap More

by ShamelEsmaeil
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

December 15, 2013

Dealership Rating

Thank You to Rick Tires for helping my family purchase a new NV200!!!!! We are thrilled with our purchase, doing business with Nissan 46 was a terrific choice. Rick is knowledgeable, courteous, and a true p More

by missyalmanzar
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Rick Torres

December 13, 2013

Dealership Rating

I was looking to purchase a new vehicle but wasn't sure if I wanted a new Nissan Altima or a Nissan Maxima. When I got to the dealership I was greeted by a gentleman by the name of Rick Torres. I expl More

by SPFD103
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
3

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