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Barbara Lavendusky
Barbara Lavendusky at Lawton Chrysler Jeep Dodge RAM
Refer Me

Barbara Lavendusky | Page 16

Service Advisor

Lawton Chrysler Jeep Dodge RAM

215 SE Interstate Dr
Lawton, OK 73501

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4.3
161 Reviews
4.3

161 Reviews

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161 Reviews of Barbara Lavendusky

August 12, 2023

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Everyone was friendly and helpful if I had questions about anything they did they’re best to answer and if I need any feed back on what I needed done I was priority that’s why I keep going back jobs is More

by billyquiroz8
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Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Shaun Hamilton, Todd Brown , Myracle key, Brittaney Smith

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Aug 14, 2023

Lawton Chrysler Jeep Dodge RAM responded

Thank you for sharing your experience, Billy! We are pleased to hear our team was friendly, knowledgeable and made your service a priority. We appreciate your business and look forward to working with you again in the future.

August 09, 2023

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10yr returning purchase and service customer. Always great service. Anthony Santiago takes great care of us. More

by ukgirl1973
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Recommend Dealer
Yes

Other Employees Tagged: Anthony Santiago, Shaun Hamilton, Tanner Sampley, Eric Spake, Todd Brown , Justin Gearhart, Chris Hendricks, Myracle key, Brittaney Smith

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Aug 09, 2023

Lawton Chrysler Jeep Dodge RAM responded

Hi ukgirl1973. Thank you for being a loyal customer for the past 10 years! It's wonderful to hear that you've consistently received great service throughout your time with us. We're glad to know that Anthony has been taking excellent care of your needs. Your continued support means a lot to us, and we look forward to serving you for many more years to come!

August 05, 2023

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The experience was easy, I dropped it off and they kept me updated on everything. More

by stephen.t.wood2
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Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shaun Hamilton, Todd Brown , Myracle key, Brittaney Smith

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Aug 08, 2023

Lawton Chrysler Jeep Dodge RAM responded

Hi Steven.. We are glad to hear that your experience was hassle-free and straightforward. It's our goal to provide convenience for our customers, and we're pleased that dropping off your vehicle was easy. Keeping you updated on every aspect of the process is important to us, and we're here to ensure transparency and clear communication throughout. If you have any more feedback or if there's anything else we can assist you with, please feel free to let us know. We're here to make your experience as seamless as possible!

August 03, 2023

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Service department was great Barbara was very helpful. The GM came and greeted me personally and asked if anything additional was needed! More

by jermaine.finley76
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Anthony Santiago, Shaun Hamilton , Justin Gearhart, Brittaney Smith

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Aug 04, 2023

Lawton Chrysler Jeep Dodge RAM responded

We are proud to have you as part of our Lawton CJDR family, Jermaine! Thank you for trusting our team with your RAM. Please do not hesitate to reach out if you have any questions about your service.

August 03, 2023

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They never have any techs to work on services or repairs. Never has any loaner vehicles and just has an overall bad attitude when questioned about things. More

by masseyj0392
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Service Communication
Recommend Dealer
No

Other Employees Tagged: Anthony Santiago, Shaun Hamilton, Amanda Wilson, David Adair, Todd Brown , Justin Gearhart, Chris Hendricks, Myracle key, Brittaney Smith

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Aug 08, 2023

Lawton Chrysler Jeep Dodge RAM responded

Thank you for taking a moment to share your experience, masseyj0392. We apologize for the inconvenience you incurred during your visit. Unfortunately, we have had an extreme backlog of work that had been carried over which caused a delay in us diagnosing your vehicle. That should have been explained at the time you checked the vehicle in for service. I will address that with the team to ensure going forward that communication is of the utmost importance. We genuinely hope you will give us another chance to provide you the quality service you expected. Please reach out to me at 580-771-3339, thank you Todd Brown

August 02, 2023

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Service advisor was great, service itself was severely lacking. Waste of time and energy bringing the vehicle there. More

by IRONLIGHTNING2003
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No
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Aug 08, 2023

Lawton Chrysler Jeep Dodge RAM responded

I appreciate your input, ironlightning2003. Our aim is to provide exceptional customer service during each visit. It appears that reproducing the noises you raised concerns about has proven to be a challenge. We'd be more than willing to take another look at these issues at a time that suits you. Personally, I believe it would be beneficial for me to accompany you on a drive, allowing you to highlight the specific concerns you've been encountering. It's worth noting that with the back seat removed from your vehicle, any noises may be more pronounced due to the absence of the insulation typically provided by the rear seat. Please reach out to me at 580-771-3339, Thank you, Todd Brown

August 02, 2023

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Gave me my car back without any electrical working, charged me $1,200. Scammers, dishonest. More

by DEVINLEACH.TRINITY26
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Recommend Dealer
No

Other Employees Tagged: Shaun Hamilton, Todd Brown , Myracle key, Brittaney Smith

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Aug 08, 2023

Lawton Chrysler Jeep Dodge RAM responded

I appreciate your reply, devinleach.trininty26. Lawton CJDR is dedicated to providing top-notch customer service, and a crucial aspect of that is being completely satisfied with the work we have completed. Reflecting on your recent service appointment, it seems there was a wiring problem affecting your ASD relay, as well as an issue with your charging system. We repaired the wiring issue and replaced your alternator on that visit and the vehicle was operating correctly. , please don't hesitate to reach out at your convenience. We'll be glad to diagnose and address any ongoing problems with your vehicle. If you are still having concerns, please contact me at your convenience so we can see what is malfunctioning with your vehicle. My phone number is 580-771-3339, thank you, Todd Brown.

Aug 08, 2023

DEVINLEACH.TRINITY26 responded

You gave me a call and told me my vehicle was ready for pick up. When I went to pick it up, I got in it, turned it on and none of the electrical was working. My turn signals didn’t work. My break lights didn’t work. My windows wouldn’t roll down. My windshield wipers didn’t work. Yet still had to pay $1,200 due to you saying you fixed the electrical problems. I had to leave with my vehicle being illegal to operate on the road. Over priced and not satisfied at all. A refund would be the appropriate result.

August 01, 2023

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Work hard to get customers in and out quickly even when they are short handed More

by jacksonyvonne
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Recommend Dealer
Yes
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Aug 04, 2023

Lawton Chrysler Jeep Dodge RAM responded

Thank you for sharing, Yvonne. We value your time and work hard to efficiently provide quality work to all of our customers. We appreciate you trusting our team with your vehicle needs. Let us know if we can be of further assistance.

July 29, 2023

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Service was great and the staff very friendly and helpful. It was a pleasurable experience. More

by jd23697
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Recommend Dealer
Yes

Other Employees Tagged: Eric Spake, Joshua Peterson, Todd Brown , Justin Gearhart

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Aug 04, 2023

Lawton Chrysler Jeep Dodge RAM responded

Hi JD. We appreciate your business and are happy to hear you had a great service experience. If we can be of further assistance, please let us know.

July 28, 2023

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I dropped my truck off for for some power train warranty work. My truck sat in the parking lot for two weeks without a single word from the dealership. After calling up multiple times and leaving 3 voicemai More

by MKART4
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Workmanship
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Recommend Dealer
No

Other Employees Tagged: Shaun Hamilton

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Aug 03, 2023

Lawton Chrysler Jeep Dodge RAM responded

Hi mkart4. Thank you for sharing your feedback with us. I want to extend my heartfelt apologies for the unsatisfactory experience you had at our service department. Barbara has already spoken with you, and we are committed to proceeding with the plan as communicated. When you have time, please reach out to me at your earliest convenience 580-771-3339. Thanks, Todd Brown

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