Austin Robinson | Page 2

INFINITI Stuart responded

Thank you, Valerie, for choosing INFINITI Stuart. Your feedback and rating mean a lot to us. We're glad Austin and Wes were able to help, and we hope to see you again! Carlos Gonzalez General Manager (772) 254-8222

INFINITI Stuart responded

Dear Mr. Ritchey, Thank you for bringing your concerns to our attention. We sincerely apologize for any confusion and disappointment you experienced regarding the pricing of the vehicle you were interested in. At Infinity of Stuart, our goal is to maintain transparency and integrity in all our communications, and it seems we have fallen short in this instance. The discrepancy in pricing could be due to a number of factors, including website updates or system errors, but that is not an excuse for how the situation was handled. We understand your frustrations, especially after not receiving a timely response. We are looking into why communication was not as prompt and clear as it should have been, and we are taking steps to ensure this does not happen again. Please know that we value your interest and would like the opportunity to rectify this matter. If you are still in the market for a vehicle, we would appreciate the chance to discuss this with you personally and possibly review the pricing concern. Additionally, we are more than willing to assist you with any other queries or requirements you may have. Your feedback has been pivotal in helping us improve our customer service, and we are grateful that you took the time to share your experience. Should you be willing to discuss this further, please contact us at [phone number] or [email address], and we will ensure that one of our dedicated team members assists you directly. Again, we apologize for any inconvenience this may have caused and hope to earn back your trust. Warm regards, Carlos Gonzalez General Manager Infiniti Stuart

INFINITI Stuart responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. Congratulations on your new QX60! We will share your comments with Austin and our team, and we look forward to working with you again. Carlos Gonzalez General Manager (772) 254-8222

INFINITI Stuart responded

Thank you so much for choosing INFINITI Stuart! Please let Austin and our team know if we can be of any more assistance! Carlos Gonzalez General Manager (772) 254-8222

INFINITI Stuart responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Austin Robinson met your expectations. Thank you again for choosing INFINITI Stuart, we look forward to having you as one of our valued customers for many more years to come! Carlos Gonzalez General Manager (772) 254-8222

INFINITI Stuart responded

We understand the inconvenience you've experienced, and we are here to help. There are various factors that can contribute to this issue, and we apologize for any inconvenience this has caused. Your satisfaction is important to us, and we are committed to resolving this situation promptly. Please contact our service team so we can address the problem and find a satisfactory solution. We value your feedback and hope to regain your trust by making this right. Thank you for bringing this to our attention. Carlos Gonzalez General Manager Infiniti Stuart

INFINITI Stuart responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

INFINITI Stuart responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing INFINITI Stuart! Carlos Gonzalez General Manager (772) 254-8222

INFINITI Stuart responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

INFINITI Stuart responded

Thank you for choosing INFINITI Stuart. Your feedback and rating mean a lot to us. We're glad Austin and the team were able to help, and we hope to see you again!