Austin Berkes
Austin Berkes at Lithia Volkswagen of Des Moines

Austin Berkes

Parts Manager

Lithia Volkswagen of Des Moines

5200 Merle Hay Rd
Johnston, IA 50131

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40 Reviews
not yet
rated

40 Reviews

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Dealership Experience

12 yrs, 3 mos

Industry Experience

17 yrs, 4 mos

40 Reviews of Austin Berkes

April 10, 2024

Dealership Rating
Employee Rating

Friendly service. Timely and easy to schedule. Free car wash is a bonus. Thank you. More

by pgjobgen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jonny Rankin

Apr 10, 2024

Lithia Volkswagen of Des Moines responded

Thank you so much for your kind words for Austin, and for taking the time to leave us this wonderful feedback! Best Regards, Jason Forte Lithia VW of Des Moines Assistant General Manager 515-727-7012

April 02, 2024

Dealership Rating
Employee Rating

Amazing service, amazing sales team! I’ve been going to Lithia VW for a long time and they always take care of me. More

by k.renae
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Mears

Apr 02, 2024

Lithia Volkswagen of Des Moines responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Lithia Volkswagen of Des Moines, we look forward to having you as a valued customer for many years to come! Best Regards, Jason Forte Lithia VW of Des Moines Assistant General Manager 515-727-7012

June 05, 2022

Dealership Rating
Employee Rating

I needed to get a second key made for my car actually my new used car. And they were most helpful if I have any other concerns with my new Volkswagen Tiguan. I will come back. More

by LITHIA0
Customer Service
Recommend Dealer
Yes

Other Employees Tagged: Linda Cramer

Jun 06, 2022

Lithia Volkswagen of Des Moines responded

Thank you for your business and this review. We're happy to hear Linda and our team were able to serve you and demonstrate our commitment to great service. Congratulations on your new Tiguan. If there is anything we can assist you with in the future, please let us know. Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

May 30, 2022

Dealership Rating
Employee Rating

I am very dissatisfied with your service department. Their lack of cooperation in allowing me to get my service and warrantee work done is atrocious. I see no reason whatsoever that I should have to tak More

by mdantuono
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Ross Taylor, Peggy Ferguson, Sue Hannam, Mark Mears, Philip Ostrem , Georan Churchill, Dwayne Hill, Jeremy Lester

Jun 03, 2022

Lithia Volkswagen of Des Moines responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

March 27, 2022

Dealership Rating
Employee Rating

Brian Braak from Lithia of Des Moines did an amazing job like always to find me a new car when I need it. Thank you so much More

by Monkeydoo1998
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Philip Ostrem, Kevin Caldwell , Brian Braak, Dwayne Hill, Jeremy Lester

Mar 28, 2022

Lithia Volkswagen of Des Moines responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

March 02, 2022

Dealership Rating
Employee Rating

Excellent service from Linda C. and Johnny R. The video was a nice touch. These two went above and beyond. The only area for improvement I identified was a lack of service when my h More

by j.essica_nicole
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jonny Rankin , Linda Cramer

Mar 03, 2022

Lithia Volkswagen of Des Moines responded

Thank you for choosing Lithia Volkswagen of Des Moines. Your feedback and rating mean a lot to us. We're glad Jonny and Linda were able to help, and we hope to see you again! Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

October 13, 2021

Dealership Rating
Employee Rating

Very friendly employees and very helpful. The service is excellent. Thank you so very much More

by janettexs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 13, 2021

Lithia Volkswagen of Des Moines responded

Jane, Thank you for choosing Lithia Volkswagen of Des Moines, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

July 29, 2021

Dealership Rating
Employee Rating

Was a wonderful place to work with! The car buying process was super easy and although we had a hiccup pretty smooth! Definitely recommend this place! More

by PreludeSH97
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Peggy Ferguson , Majid Garibovic

July 23, 2021

Dealership Rating
Employee Rating

These guys are great! I’ve had dealings with several members of Lithia’s team from sales and service to finance and GM. The first car I bought from Lithia was about 6 years ago and was a used GTI. After More

by Krisvantuyl
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jason Halstead , Brian Braak, Dwayne Hill, Christian Woodard, Solomon

July 15, 2021

Dealership Rating
Employee Rating

It was a clean place with friendly people. Our sales and service reps. were helpful and made the process of servicing and leasing a vehicle smooth. Same goes for everyone in the finance office. Thank you! More

by ELAINE.MERRITT3
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sue Hannam, Kevin Caldwell , Ron Anderko, Samuel Dawson

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