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Austin Berkes
Austin Berkes | Page 4
Parts Manager
Lithia Volkswagen of Des Moines
5200 Merle Hay Rd
Johnston, IA 50131
40 Reviews
Dealership Experience
12 yrs, 4 mos
Industry Experience
17 yrs, 5 mos
40 Reviews of Austin Berkes
September 04, 2019
Nice people Very helpful Nice facilities David our salesman was very friendly and helpful Duane in financing was helpful and very nice and so far I am very happy with the car David our salesman was very friendly and helpful Duane in financing was helpful and very nice and so far I am very happy with the car More
by lpo49
Verified CustomerOther Employees Tagged: Dwayne Hill
Helpful 
September 03, 2019
Bad Service Poor Customer Service to even schedule a oil change..which I purchased a lifetime oil changes when I bought my last car (2012). It took me 3 days to s Poor Customer Service to even schedule a oil change..which I purchased a lifetime oil changes when I bought my last car (2012). It took me 3 days to schedule it. I left several messages and NO Return phone calls. I was transferred on the phone several times and hung up on also. This is my 3rd car purchased here since 2001 and it will be my last. The service advisor guys stand around and never answered the phones that I saw. I get better oil change service at Walmart. I never received a phone call when my car was done, my Appt. was at 8am and it was Noon, then I was told I don't think your car has been washed yet. I asked for a price quote for a part and never got a call back for that either. So O'Reilly's got my business on that one. More
by UnHappy Customer
Other Employees Tagged: Kyle Walker
August 27, 2019
Warranty Service has worked diligently to resolve my warranty issues and our salesman did the best he could his product knowledge needs improvement. However Service has worked diligently to resolve my warranty issues and our salesman did the best he could his product knowledge needs improvement. However sales management (ie) your person who approves the deals could use some people skills. More
by Dirtyiron
Other Employees Tagged: Perry Thompson
July 29, 2019
Safety recall checkup From the first person I met till the last one when I left were so courteous and professional. They took care of my Passat. I will come back when I ev From the first person I met till the last one when I left were so courteous and professional. They took care of my Passat. I will come back when I ever have any issues. More
by STEPICK
July 25, 2019
Very Flexible I worked with Brian to purchase my car and he put me in touch with Matt. Matt & Austin were great to work with. I needed to bring in my vehicle for an I worked with Brian to purchase my car and he put me in touch with Matt. Matt & Austin were great to work with. I needed to bring in my vehicle for an error code and needed a loaner. They were quick to find a time when a loaner car was available that I could come in and drop off my car. I had tight time frames for drop off and pickup but they weren't an issue. My car was fixed the day they received it and I haven't had any issues since. More
by CNC
Other Employees Tagged: Brian Braak, Matt Johnson
July 24, 2019
Never had to wait this long Car was brought in on a Monday was told they would work it in to get it looked at. I was not contacted until a week and a day later after I reached ou Car was brought in on a Monday was told they would work it in to get it looked at. I was not contacted until a week and a day later after I reached out. They stated we’re ordering parts and would be 2-5 business days more to get and would fix same day parts were in. I contacted a week later (5 business days) and was advised parts were in that day and car would be fixed the following day by 430pm. So car in shop for over two weeks!! I never have this issue when servicing my many Toyota’s. Sad my daughter had to have this VW Beetle and we have to use this place for repairs. Also should mention my daughter attempted to buy from this location and felt discriminated against. Ultimately bought from Carmax and her interest rate was sooooooo much lower!!!!! More
by LNTEACH415
Other Employees Tagged: Matt Johnson, Kyle Walker
July 09, 2019
Great service department! I have experienced problems with my radio and back up camera and mentioned it when I was in for my 10,000 mile service. Austin and his team investigat I have experienced problems with my radio and back up camera and mentioned it when I was in for my 10,000 mile service. Austin and his team investigated, but couldn’t pinpoint the issue because they couldn’t replicate the problem. As I was leaving the problem presented itself. Austin immediately ordered a new radio unit for my car and got my car scheduled for the replacement as soon as the radio arrived. This has completely resolved the issue and I am a happy VW driver. Thank you to Austin and the Lithia service team for taking care of this so quickly and efficiently! More
by GBCRONK
July 02, 2019
Great Experience Went in to have the transmission serviced and check out the emissions system because the DPF regen light and check engine light were on constantly. L Went in to have the transmission serviced and check out the emissions system because the DPF regen light and check engine light were on constantly. Let me know that the transmission didn't need to be serviced yet and that the NOX sensor for the emissions needed to be replaced. Overall I was there most of the day but the service adviser kept me informed on what was going on. Ended up fixing the problem that day so I didn't have to make another special trip down there. (Don't live in the Metro area) I will keep coming there for service if they keep treating me as nicely as they did More
by Jetta14
Other Employees Tagged: Perry Thompson
May 16, 2019
no appointment I didn’t have an appointment however I had two nails in my tire and needed to have it fixed right away I am a single lady and I did not have anyone to I didn’t have an appointment however I had two nails in my tire and needed to have it fixed right away I am a single lady and I did not have anyone to help me fix my tire they got me into the service department immediately and I had a new tire on my car and I was on the road again within just a few minutes I highly recommend the service department More
by vicdavewolfe
Other Employees Tagged: Brian Braak
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