Amazing service, amazing sales team!
I’ve been going to Lithia VW for a long time and they always take care of me.
I’ve been going to Lithia VW for a long time and they always take care of me.
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by k.renae
Service Price Transparency
Apr 02, 2024 -
Lithia Volkswagen of Des Moines responded
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Lithia Volkswagen of Des Moines, we look forward to having you as a valued customer for many years to come!
Best Regards,
Jason Forte
Lithia VW of Des Moines
Assistant General Manager
515-727-7012
An amazing experience.
Christian was amazing to work with. Everything went perfect and we are happy!
Christian was amazing to work with. Everything went perfect and we are happy!
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by Vw#1
Other Employees Tagged:
Sejad Dubinovic
, Jeremy Lester, Steven Martelli, Christian Woodard
Nov 16, 2023 -
Lithia Volkswagen of Des Moines responded
Thank you for choosing Lithia Volkswagen of Des Moines. Your feedback and rating mean a lot to us. We're glad Christian was able to help, and we hope to see you again!
Best Regards,
Steven Martelli
Manager
Stevenmartelli@lithia.com
Emrah and everyone there is amazing and I highly
recommend everyone there for service or sales.
recommend everyone there for service or sales.
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by EMUJIC0402
Service Price Transparency
Other Employees Tagged:
Linda Cramer, Majid Garibovic, Alex Henson, Zachary Klabunde, Faris Kudumovic, Emrah
Aug 29, 2023 -
Lithia Volkswagen of Des Moines responded
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Lithia Volkswagen of Des Moines!
Jacob did his best to ensure quick & quality service!
Appreciated these guys! Thanks for everything
Appreciated these guys! Thanks for everything
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by Nashcoe623
Other Employees Tagged:
Jacob Howell
Aug 16, 2023 -
Lithia Volkswagen of Des Moines responded
Nash, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Jacob, and we look forward to working with you again.
Took car into Dealership Feb 6, determined to be faulty
alternator, part came in next day, noticed stalling, miss information won't call back so I went to dealership found car dash tore into pieces, later
alternator, part came in next day, noticed stalling, miss information won't call back so I went to dealership found car dash tore into pieces, later from their own admission in text. they were taking parts off my car WITH OUT CONSENT, to diagnose other cars. Also, in the process damaged my dash which they replaced. This is absolutely criminal/unprofessional, offered no explanation or anything just sorry, also refused to honor military discount as they have done in past!........Received car 14th. Possible legal action to ensue.
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by B.leach72
Service Price Transparency
Feb 22, 2023 -
Lithia Volkswagen of Des Moines responded
Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.
Feb 22, 2023 -
B.leach72 responded
Speak to your service manager and shop forman, and gm they are all aware! Also filed formal complaint with Volkswagen usa, with supporting documents!7313634450
Great experience provided by the service department and
Emerah was awesome to deal with. I would recommend them!
Emerah was awesome to deal with. I would recommend them!
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by Dbasic
Other Employees Tagged:
Emrah
Oct 02, 2022 -
Lithia Volkswagen of Des Moines responded
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Emrah met your expectations. Thank you again for choosing Lithia Volkswagen of Des Moines, we look forward to having you as a valued customer for many years to come!
The representatives were prompt, politely served and
accommodated us. We felt they knew what they were doing.
accommodated us. We felt they knew what they were doing.
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by Pamela goering
Other Employees Tagged:
Emrah Tabokevic
Aug 06, 2022 -
Pamela goering responded
See above
$14,000 quote to fix a 13 year old car.
Totally unreasonable. Will never go back. Manager didn't return calls and saw no problem with such an outrageous quote. Are they just trying to s
Totally unreasonable. Will never go back. Manager didn't return calls and saw no problem with such an outrageous quote. Are they just trying to sell new cars and plush people to new cars instead of fixing their cars? .
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by DORAN_LIZ
Verified Customer
Verified Customer
Jun 09, 2022 -
Lithia Volkswagen of Des Moines responded
Liz, Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.
Best Regards,
Ron Anderko, General Manager
RAnderko@lithia.com
Jun 09, 2022 -
DORAN_LIZ responded
My number is 515-491-8638
I am very dissatisfied with your service department.
Their lack of cooperation in allowing me to get my service and warrantee work done is atrocious. I see no reason whatsoever that I should have to tak
Their lack of cooperation in allowing me to get my service and warrantee work done is atrocious. I see no reason whatsoever that I should have to take a day off from my job in order to get my card to your dealership. Statements like this is an Willis Cadillac we don’t do that or not acceptable.
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by mdantuono
Verified Customer
Verified Customer
Jun 03, 2022 -
Lithia Volkswagen of Des Moines responded
Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.
Best Regards,
Ron Anderko, General Manager
RAnderko@lithia.com
6 hrs waiting no option to do what I needed to do for
the day
the day
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by Rhino1506
Verified Customer
Verified Customer
May 10, 2022 -
Lithia Volkswagen of Des Moines responded
I am sorry if we did not offer a shuttle ride at any point during the day. We have a part time and full time shuttle driver as well as a partnership with Lyft to get our customers to and from where ever they need to go throughout the day. We are usually very diligent about asking each customer if they need a ride at the time of their appointment as well as an option when scheduling online for a shuttle. We will continue to make sure we offer it to everyone.
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