Ashley Simpson

If I could leave 0 stars for this dealership, I would. I bought a brand new 2022 truck in February 2022. From the beginning the finance manager, Jim Knight, tried to trick me with promising a certain paym I bought a brand new 2022 truck in February 2022. From the beginning the finance manager, Jim Knight, tried to trick me with promising a certain payment plan and went back on his word (nothing new there at a dealership). The sales person, Mladen Raychev, sold me this car without making sure it was checked out by the service department. The brake pads automatically needed to be replaced, along with the gear shift module. The sales manager, Mick Gurley, absolutely didn't help or even call to ask what was going on considering they sold me a brand new car that was already needing work done. I was in my 1st rental car while they tried to "figure out" how to do this. They instructed to me to drive on bad brake pads until they were able to get the order in. Once the order was in I was put into a 2nd rental car. Upon picking up my car, the service department dropped something on the hood and the paint was completely scratched down to the metal. The service department also scratched ALL of the plastic trim around the car and it needed to be re-ordered. I was then put into a 3rd rental car so they can fix the paint they damaged and the trim. The service department manager, Tamius 'T' Soto, finally got involved and contacted me. He told me he would take care of it. He told me a day and time when the car was going to be ready and when I showed up he was not there and there was ANOTHER paint chip!!! The shop forman, Chris Hansen, came out and had no clue what was going on with my car and didn't care that his shop has continuously damaged my car. I am in utter shock at this dealership and service department. There was no type of compensation for all of this. The two store managers, Bryant Gilligan and Wesley Greg, have not called me a single time to see how/if they can help with the disaster they have put me through with buying a brand new FORD after 12 years. A service rep, Laurel Trimbath, called me one time saying she was going to help me and never contacted me again and has not answered any of my calls. PLEASE beware of this dealership, they truly don't care about anything other than the sale and the service department has destroyed my brand new car and I was in multiple rental cars within a 3 month span. I have to get the paint fixed elsewhere and I will be reporting this to corporate. More

Helpful 4

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Ordered my 2022 Ford Maverick XL Hybrid on 7/27/21 received 4/1/22 thanks to Ashley kept the reservation costs down and thanks to Jacob my salesman as he made it a smooth sales process as Gaudin accep received 4/1/22 thanks to Ashley kept the reservation costs down and thanks to Jacob my salesman as he made it a smooth sales process as Gaudin accepted my ford x plan pricing and no markups. More

by mike89128 Verified Customer Verified Customer

Helpful 0

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Everything went great from the salesman to the financial person. They went over the truck and how to use it person. They went over the truck and how to use it More

by crawls56 Verified Customer Verified Customer

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This was the worst car buying experience we've ever experienced and Gaudin apparently could care less. experienced and Gaudin apparently could care less. More

by gmantel Verified Customer Verified Customer

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Fabulous experience from the get go. Excellent communication from my sales person weeks before the car arrived and up-to-the-minute updates as the car was being prepared for delivery. The transact communication from my sales person weeks before the car arrived and up-to-the-minute updates as the car was being prepared for delivery. The transaction was as sooth and effortless as my new Mustang Mach-E GT! I highly recommend Gaudin. More

by BILLY'72 Verified Customer Verified Customer

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Ordered a Mach-E, despite factory delays, Kyle and Ashley were great at keeping me informed and made the buying process super easy. Best car buying experience I’ve ever had! were great at keeping me informed and made the buying process super easy. Best car buying experience I’ve ever had! More

by callie.scott Verified Customer Verified Customer

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Always top notch service and great people skills!! All of my concerns are handled properly !! my concerns are handled properly !! More

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While we weren't able to get quite the lease rate we were after, the sales and finance staff were accommodating and quick to respond to messages. Special thanks to Ashley for sorting out a few questions that after, the sales and finance staff were accommodating and quick to respond to messages. Special thanks to Ashley for sorting out a few questions that arose after we signed. More

by Scott H. Verified Customer Verified Customer

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False statements This person should stop telling promise and have no idea how to run or unprofessional have no.idea what she is doing. Have no.idea on handle computers This person should stop telling promise and have no idea how to run or unprofessional have no.idea what she is doing. Have no.idea on handle computers and holding customers keys while the customer ask for them back. More

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