Lisa Contreras

Purchased my Escape at Gaudin. They delivered my vehicle to me in the dark. They closed the doors and lights out, everyone left except for the salesperson. I returned to have it They delivered my vehicle to me in the dark. They closed the doors and lights out, everyone left except for the salesperson. I returned to have it detailed and they didn't have time. I'm supposed to be a VIP but that's just a scam. I purchased a warranty and they wouldn't honor it. I swore I would never go there again. Now, the bolts to the plate under my vehicle have fallen out. Went to two other Ford dealerships and they wouldn't fix it. Went to Gaudin and just terrible customer service, especially when I'm supposed to be a VIP. Sad that they don't have empathy, even human kindness to help. Too bad they couldn't take less than 5 min to just put new bolts in. Frustrating to even keep talking about it. More

Helpful 4

Report | Print

Absolute worst company I’ve ever worked for. I got fired without reasoning, got a write up for being 2 minutes late , due to a family issue . Lisa the head boss is Not understanding at all, and I got fired without reasoning, got a write up for being 2 minutes late , due to a family issue . Lisa the head boss is Not understanding at all, and could care less about u as a human being. Don’t even get me started with the express manger Reece Sanches. He knows some of his employees don’t have a valid license and still lets his employees operate customers vechiles. Absolute worst place to work for . Favoritism at its finest. More

Helpful 7

Report | Print

If I could leave 0 stars for this dealership, I would. I bought a brand new 2022 truck in February 2022. From the beginning the finance manager, Jim Knight, tried to trick me with promising a certain paym I bought a brand new 2022 truck in February 2022. From the beginning the finance manager, Jim Knight, tried to trick me with promising a certain payment plan and went back on his word (nothing new there at a dealership). The sales person, Mladen Raychev, sold me this car without making sure it was checked out by the service department. The brake pads automatically needed to be replaced, along with the gear shift module. The sales manager, Mick Gurley, absolutely didn't help or even call to ask what was going on considering they sold me a brand new car that was already needing work done. I was in my 1st rental car while they tried to "figure out" how to do this. They instructed to me to drive on bad brake pads until they were able to get the order in. Once the order was in I was put into a 2nd rental car. Upon picking up my car, the service department dropped something on the hood and the paint was completely scratched down to the metal. The service department also scratched ALL of the plastic trim around the car and it needed to be re-ordered. I was then put into a 3rd rental car so they can fix the paint they damaged and the trim. The service department manager, Tamius 'T' Soto, finally got involved and contacted me. He told me he would take care of it. He told me a day and time when the car was going to be ready and when I showed up he was not there and there was ANOTHER paint chip!!! The shop forman, Chris Hansen, came out and had no clue what was going on with my car and didn't care that his shop has continuously damaged my car. I am in utter shock at this dealership and service department. There was no type of compensation for all of this. The two store managers, Bryant Gilligan and Wesley Greg, have not called me a single time to see how/if they can help with the disaster they have put me through with buying a brand new FORD after 12 years. A service rep, Laurel Trimbath, called me one time saying she was going to help me and never contacted me again and has not answered any of my calls. PLEASE beware of this dealership, they truly don't care about anything other than the sale and the service department has destroyed my brand new car and I was in multiple rental cars within a 3 month span. I have to get the paint fixed elsewhere and I will be reporting this to corporate. More

Helpful 4

Report | Print

Sold us a bumper to bumper warranty and won’t cover the part. Is trying to charge us 800 to fix it. part. Is trying to charge us 800 to fix it. More

Helpful 5

Report | Print

The service was prompt, and all the issues with my car were resolved. Gaudin Ford has an excellent service department. were resolved. Gaudin Ford has an excellent service department. More

Helpful 0

Report | Print

Excellent service by the service advisor and whole dealership! Highly recommend Gaudin Ford for service needs. dealership! Highly recommend Gaudin Ford for service needs. More

Helpful 0

Report | Print

Everyone was very nice, professional, knowledgeable and friendly. Thank you for employing such wonderful persons friendly. Thank you for employing such wonderful persons More

Helpful 0

Report | Print

The Best fleet management. They are always willing to take care of us when needed. take care of us when needed. More

by admin17 Verified Customer Verified Customer

Helpful 0

Report | Print

Always top notch service and great people skills!! All of my concerns are handled properly !! my concerns are handled properly !! More

Helpful 0

Report | Print

They are always courteous and take care of me quickly. Everyone there smile’s and greets you and trys to get you taken care of as soon as possible Everyone there smile’s and greets you and trys to get you taken care of as soon as possible More

Helpful 0

Report | Print