Jacob Reeve

We received a special invitation to trade in our vehicle. We weren’t looking to get a new vehicle, we thought we would see what the order was all about. Or customer service rep Jacob, was about what we wou We weren’t looking to get a new vehicle, we thought we would see what the order was all about. Or customer service rep Jacob, was about what we would expect for a customer service rep. He found us a car we liked and got the ball rolling. Then we went back to financing with Devonn Mansour. He was extremely charming and charismatic. Our deal was for the purchase price of 31,115 with a 10% interest rate, no money down. Devonn proceeded to tell us he was able to call in a favor and get us a 5.9% interest rate, a service/maintenance plan, and gap insurance using certificates and discounts. All with no increase in our payment. We felt very happy and felt like we had made a good decision. He chose his words carefully, and I admit the onus is on me for not demanding to see the agreed upon contract in paper, in my hands, as opposed to on his computer screen (purposely designed that way- to keep people from carefully looking at what they are “stacking” onto the contract). Devonn said he liked us and chose to use his favor and certificates on us and how special it was to receive. Furthermore, I was told that in order to receive the special service/maintenance I would have to sign over my Ford pass points to him. When all was said and done and I looked over my signed contract after he printed it for me, it showed that 5500.00 for service/maintenance was added to my loan, as was 950.00 for gap insurance. Making the actual purchase price over 39,000 after taxes and fees. Devonn chose his words carefully as to inspire confidence in his authenticity. He did not “throw in” a service/maintenance contract and gap insurance using one time only special discounts and certificates. He added them to the price of the car and lowered my interest rate as to not show an increase in the monthly payment. That’s great, however, if I knew that these services would be added to my loan, I never would have done it. Devonn did not ever disclose them verbally as being put onto my loan. I was under the impression these were things he used discounts and certificates to find. Bottom line, the salesperson was as expected. The finance guy Devonn swooped in to bring up our moods, tell us how great he was for throwing all these things in, and to my great shame and embarrassment, I let it happen. I know better, but shame on Gaudin Ford for supporting such underhanded practices disguised as genuine savings. Look it up, there was a class action lawsuit against a dealership in New York, for literally the same thing, almost to the exact detail. I will never go to Gaudin Ford again, and I would only recommend them to my worst enemy. More

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Ordered my 2022 Ford Maverick XL Hybrid on 7/27/21 received 4/1/22 thanks to Ashley kept the reservation costs down and thanks to Jacob my salesman as he made it a smooth sales process as Gaudin accep received 4/1/22 thanks to Ashley kept the reservation costs down and thanks to Jacob my salesman as he made it a smooth sales process as Gaudin accepted my ford x plan pricing and no markups. More

by mike89128 Verified Customer Verified Customer

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Jacob Reeve was our salesman and he was such a breath of fresh air from the normal salesperson. He listened and helped me look for something after I was disappointed with my first pick. What he showed us ex fresh air from the normal salesperson. He listened and helped me look for something after I was disappointed with my first pick. What he showed us exceeded our expectations for a salesperson and a dealership. I hope Jacob stays with Gaudin for awhile I plan on buying all my vehicles from him. More

by brianandmonicaursua Verified Customer Verified Customer

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We are happy with the truck. The process was abit long and aggravating. We have always bought our Fords from the small town we live in in Illinois. Hour and half tops we are in a The process was abit long and aggravating. We have always bought our Fords from the small town we live in in Illinois. Hour and half tops we are in and out. This took hours. Will go home to buy the next one. More

by jtstands Verified Customer Verified Customer

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Easy finance and got sales timely manner done and cars information is good and dial information is good and dial More

by doc.dranred214 Verified Customer Verified Customer

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