Ashley La Pierre | Page 4

Not only were the people helpful and nice, they called me to say something was funky with my financing, we can get you a much better rate and some cash back come in and sign the form so I did. The sales peop to say something was funky with my financing, we can get you a much better rate and some cash back come in and sign the form so I did. The sales people were nice. The financing people were nice and my car is amazing. More

Helpful 7

Report | Print

great customer service, leasing/buying process is streamlined. low inventory would be my only complaint, but I understand the dealership's limitations. streamlined. low inventory would be my only complaint, but I understand the dealership's limitations. More

Helpful 8

Report | Print

Beware of the BAIT AND SWITCH. They agreed on the price of the car and "just happened" the car sold "ten seconds" before my daughter came in to buy the car at an agreed price. Of They agreed on the price of the car and "just happened" the car sold "ten seconds" before my daughter came in to buy the car at an agreed price. Of course, she could buy another model with "convenience package" that would pad 1,500 more to the price. Do not recommend such slimy sales tactics. More

Helpful 0

Report | Print

The pricing was okay which is why I decided to buy my car here. However, the staff is inconsistent, one was particularly rude during the sale. The manager reached out after (only when they got a bad review) here. However, the staff is inconsistent, one was particularly rude during the sale. The manager reached out after (only when they got a bad review) to fix this issue and offered an apology on behalf of the employee. I was okay with this and changed my rating to 5 star on the company survey. During the process of acquiring the car, they were very responsive. Now that I already bought the car and still waiting for some things that were supposed to come with it (wheel locks, bumper protector), they are not responsive at all. I just can't fathom that wheel locks and a bumper protector have not been available for 4 months. It seems that theyre just doing this so I forget about it and they don't have to provide it. Some more negatives include some things they try to add on to the car, $400 for "data dots", you can search this up for yourself and see that it's a well known money grab. They also tell you that you need to make 3 payments before you can pay off the car on finance. This is a lie, it is not in the loan policy at all. If they were honest and mentioned that the 3 payments are needed so they get their commission, I would be much happier. Although the pricing was good and most staff was respectful and helpful during the process, I would not purchase here again nor would I take my car here for service, as other reviews have mentioned, they care until you buy the car. Edit: Although they mentioned they will reach out to me, they have not. I have sent them an email and still awaiting a reply. Again, they will forget about you and your care as soon as you buy the car, I suggest only getting a car here if it's a good deal and then forgetting about this dealership and go somewhere with some better customer service for future appointments. Edit 2: I even went to the dealership and the manager which replied to my google review was not there. When I asked when he would be working because he hasn't picked up 1 call from me, they said "oh well he comes in whenever he wants, we don't really know" wow what a great way to run a business. I have complained to the company and they're also taking a long time to resolve this. Do not waste your time with this dealership, it is clear that from the bottom up, they are trained to sell and that's it, not to be respectful nor to be helpful especially after you gave them your money. More

Helpful 1

Report | Print

They had a vehicle posted on cars.com for a certain price, and when I contacted them about it they said it was a "pricing error" and was actually about $10,000 more. Very disappointing and felt like fa price, and when I contacted them about it they said it was a "pricing error" and was actually about $10,000 more. Very disappointing and felt like false advertising. More

Helpful 1

Report | Print

Worst customer experience I've ever had =still have no signed paperwork, (It has been a month) Bait and switch to start called to be sure that the car was there drove 2.5 hours, guess what, the car in tra signed paperwork, (It has been a month) Bait and switch to start called to be sure that the car was there drove 2.5 hours, guess what, the car in transit - how about one of these - bad start. Took over 4 hours to negotiate the price still way over what I should have paid. The finance guy wrote up paperwork incorrectly - called and wanted me to have my bank re-write to match his mistake and then I would change the registration on my own later. Oh and by the way drive back 2 1/2 hours each way to re-sign paperwork (no - electronic signature) Promised cargo cover was the wrong size, Go buy another one and we'll reimburse you - Haven't seen that check yet either. Didn't activate the Blue link - still can't get it on a full month later and after asking several times. You can see where this is going. PS You might want to go to the location is you are looking for a sex worker - they were walking back and forth in front of the dealership. More

Helpful 0

Report | Print

I cant even give 0 star to this place , Even in covid they do not care about hygiene plus They don't care about scheduled meeting either , I had appointment with Ashley who wasn't even there when reached they do not care about hygiene plus They don't care about scheduled meeting either , I had appointment with Ashley who wasn't even there when reached there , I had to talk with Les who was really rude about selling the car and when I show about agreed price he declined to comment on final pricing and was like come in evening we will discuss pricing , I am never coming to such dealership and may be never buying Hyundai car. And let me quote Ashley from email : "We never lose business over price though so I am sure if you come in and decide that you like the vehicle and want to take it home we can come to an agreement." This was the worst possible sales meeting. More

Helpful 2

Report | Print

Sa'ad was super helpful in helping me find the car I actually wanted, and didn't pressure me. I went around a looked at a few different cars in the area, but the service here was way better and more per actually wanted, and didn't pressure me. I went around a looked at a few different cars in the area, but the service here was way better and more personable. The cars were great to drive, and I really appreciate Ashley, and everyone working to get me a payment plan that works for my budget, but still gets me a really nice car and great warranty. Brian was great in walking me through all the paperwork, keeping it simple, but explaining everything. Would definitely refer people here. More

Helpful 4

Report | Print