Aryan Rodriguez | Page 5

The dealership was okay but I had issues with Trevor from the beginning. I drove an hour and a half to see a vehicle. He knew that the vehicle was not ready but let me drive that far anyway. He acted like he the beginning. I drove an hour and a half to see a vehicle. He knew that the vehicle was not ready but let me drive that far anyway. He acted like he didn't know where it was on the lot but drove us straight to the back of the dealership to see it. It was traded in over a week prior but had not been cleaned at all. Still had a lot of personal belongings in it from the previous owner. Then he wouldn't let me drive it since it had not been thru the inspection process. I reminded him that I drove so far to see/drive the truck but he acted like he didn't know it wasn't ready to see. I was given $15K for my trade in but it's on the lot now for $24K. I was seeking $20k.They knew it was worth more but said that it wasn't. They could have given me more for my trade since I paid in an additional $27K for the new vehicle. Ultimately, I bought the newer vehicle but Trevor didn't tell me about any of the features it had or what they had done to it to sell it. (ie brakes, new tires, oil change etc,) I had to find all that out on my own or call and ask. I am still finding out things to this day and it's been over a month. The electric side steps have been malfunctioning since the 1st week. I had to unplug them because they wouldn't go up and the lights would not go off. I am still trying to get them fixed. The windshield was cracked and it took a month to get replaced. I had to call multiple times and multiple people to get answers because Trevor never answered the phone. The one time he did, he said he would call me right back but never did. I asked about ordering another key fob but instead of securing one for me, he gave me their contact to call myself. I understand this is a business but I felt like I was just a number to them and still feel taken advantage of. If another vehicle of the same caliber was available anywhere else, I would have left. More

by CHRIS.GRAY Verified Customer Verified Customer

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Very satisfied with Shottenkirk management and sales team. I thank Doug sales manager for the floor mats. team. I thank Doug sales manager for the floor mats. More

by JAMESEWOOLEY Verified Customer Verified Customer

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Overall positive experience at the Toyota dealership. Would consider again in the event of a future car purchase. Would consider again in the event of a future car purchase. More

by Chyrl Verified Customer Verified Customer

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Mr. Black was highly recommended to me by a friend who had work with him previously. He walked me through the process of purchasing my car. A very good experience and I'm very happy with my new car. I wil had work with him previously. He walked me through the process of purchasing my car. A very good experience and I'm very happy with my new car. I will be referring anyone I know to Shottenkirk and Mr. Black. More

by JADAN38 Verified Customer Verified Customer

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This dealer and owns all but one dealership in Granbury Texas and several if not all in Weatherford Texas. They are crooks. They have a very bad reputation here in Granbury. I was lied too about the list p Texas and several if not all in Weatherford Texas. They are crooks. They have a very bad reputation here in Granbury. I was lied too about the list price of vehicles several times and one time in particular the price went up $4,000.00+ after I told them that I would pay in cash since they would not let me use my own financing to buy the Toyota that I was looking at. Stay away if you value honesty, respect, and transparency. You can ask any number of people here in my area and they will tell you don't deal with the Shottenkirks in Granbury or Weatherford Texas. Look else where if you need a vehicle. They will screw you over! More

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Professional - cordial- -related well with Senior Citizens- without talking down to me from first phone call answering my quarry. Listened well to what I was looking for in a vehicle. Would gladly r Citizens- without talking down to me from first phone call answering my quarry. Listened well to what I was looking for in a vehicle. Would gladly refer other customers to Denise ! Shottenkirk had my Rav 4 on market without noting it had hail damage on hood & roof! More

by PALMARLANA76133@ yahoo.com Verified Customer Verified Customer

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Taylor our salesman worked out a deal that no one else got done so he did an excellent job. got done so he did an excellent job. More

by BIGGIE33687 Verified Customer Verified Customer

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Aryan Rodriquez was excellent sales man. All the process went very smooth/ Went home with the car the same day. All the process went very smooth/ Went home with the car the same day. More

by HEATHER64 Verified Customer Verified Customer

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My service experience today for a mail in my tire was a nice surprise much improvement from the last year or so. nice surprise much improvement from the last year or so. More

by BSKLEWIS Verified Customer Verified Customer

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Incomplete disclosure on used car, one key only, headlight out, a few little things that would not have kept me from buying, but should have been disclosed. headlight out, a few little things that would not have kept me from buying, but should have been disclosed. More

by BRADLEY.S.BURNFIELD Verified Customer Verified Customer

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