Anthony Petito | Page 7

I have been a long time satisfied customer of Paragon Honda for approximately 10 years. My family owns numerous Honda vehicles. Brand new state-of-the-art service center is open everyday. The facilit Honda for approximately 10 years. My family owns numerous Honda vehicles. Brand new state-of-the-art service center is open everyday. The facility is complimented by its manager Anthony Petito. Mr. Petito is experienced, professional and trustworthy. He will always provide an honest evaluation of any required service and will treat you respectfully. As a customer, I have always been made to feel like a part of the extended Paragon family. The service is outstanding, from the very first maintenance check up (many years ago) to repairing a front splash guard shield (last week) and everything in between. The courteous staff always takes the time and effort to explain everything, relating to the work on your vehicle. Wilson, Eddie and all the staff do a great job. For exceptional quality and reliable service, trust your car to Paragon. Mr. Petito has proven to be a valuable asset to the company and is the reason that I service my cars at Paragon. More

Helpful 1

Report | Print

My wife and I had purchased a certified CRV from Paragon and received very good service 3 years before. Recently we experienced a problem starting the car which was eventually found to be a bad battery. I c and received very good service 3 years before. Recently we experienced a problem starting the car which was eventually found to be a bad battery. I contacted a local (2 miles away) Honda dealership but was treated unprofessionally and even rudely by their telephone customer assistance staff. So I contacted Paragon (15 miles away, city traffic) left a message for Clive the Sales Manager to please call back. The telephone customer service staff also put me in contact with Eddy in the Service Department. I explained what happened with the other dealership and said I absolutely needed the car running asap for use over the next few days. He apologized for any problems with the other dealership(!) and asked when I could bring it in. It was at the end of the day so we made an appointment the next morning. Clive called me back several hours later and said he would do whatever he could to smooth the repair process. I was unable to get there at opening but arrived by 9:30 AM. I told Angel (Service Department) and Eddie the problem and said I wanted to wait for the car. They said they had a rush of cars come in that morning but would do everything possible to have the car ready that day. I told them I would wait until closing that evening if necessary (I really needed a working car). I got a quick breakfast. To return Clive's courtesy I went to his office and while chatting with him, Eddie call to update me on progress and said the car would be ready within 30 minutes or so (only an hour or so had passed) He explained about the battery and said they wanted to test drive and check the car a bit more to make sure there were no other issues. Clive also stopped Anthony Petito (Service Manager) and explained the problem. Anthony drove me back to the Service Department and after talking with Eddie reassured me that car would be out very shortly. The car was out very shortly. I gave a rating of great for customer service, friendliness and quality of work because they made my problem (including time) their problem. They followed up on a very timely basis; got me in and out quickly for an easy fix problem so they juggled their schedule a bit for me (they had a lot of work - I saw the parking lot) - they were flexible. Their managers let their staff do theirs jobs but followed up with me later to see if I had any questions. This led to a great overall experience rating. Price was great - they charged me for the battery but did not tag on unnecessary diagnostic or other charges. I recommend Paragon Honda very highly and will go out of my way to use their services. Thank you. Sincerely, Warren More

Helpful 2

Report | Print

There are top mechanics at Paragon Honda in Queens off Northern Boulevard- highest levels of certification in the country- the very top one actually takes service manuals home to peruse as light reading Northern Boulevard- highest levels of certification in the country- the very top one actually takes service manuals home to peruse as light reading- but the BIG KEY REASON for the quality - the very high quality of service there- is the long time service manager- whom customers AND staff, which is remarkable really, GENUINELY love at this relocated and expanded and upgraded Honda Service Center- ANTHONY PETITO. Anthony has the total respect of all the service guys at the desks and every single one of the mechanics in the bay area- you can visibly watch it as he is in that area a lot and and you see how the men talk to him. Why? Because he's a good guy, strong, smart, knows cars in and out and a superb handler of people, very human. Maybe a missing element in a high tech world, which he is part of, too, of course. A very human human being. You couldn't ask for more in a person than this man who has been at Paragon a number of years, took over from another gentleman, Mr Weiss. Anthony just takes care of everyone in the smartest and nicest possible way. All the staff in this area just enjoy being around him... a HUGE asset to the Paragon dealership and everyone from Mr. Benstock down knows that. He's a real gem. I even like visiting there (who really wants to get service? it's like going to the doctor without insurance) to see and say hello to Anthony. I know he will do such a great job for me-- as with the many other customers he deals with month in month out. A class A individual who makes things work there. David -- nearly decade long customer Also it's a clean well managed place, thanks to Anthony- and large, too, due to the expansion More

Helpful 1

Report | Print

Bought a White 2007 Honda Civic EX Coupe, was absolutely impressed with the level of service, price, and quality of care. They asked me all the right questions to make sure my needs were met. I would high impressed with the level of service, price, and quality of care. They asked me all the right questions to make sure my needs were met. I would highly reccommend this dealership. Had my 2007 Honda Fit serviced with Anthony, upon inspection, all problems were fixed in a timely fashion. These guys are the best! More

Helpful 1

Report | Print

I went today for an oil change and Anthony Petito was exceptional. I have never been to a service center and have such Great treatment. This is the way all service centers should operate. Everybody wa exceptional. I have never been to a service center and have such Great treatment. This is the way all service centers should operate. Everybody was friendly and very respectful. I definetly will bring my car in for all problems. Thank you>>my day started off GREAT! More

Helpful 1

Report | Print

I had a fantastic customer service experience with Paragon Honda. I brought my 2002 VW Jetta into be serviced because I was having problems starting it and because the driver side mirror had been bro Paragon Honda. I brought my 2002 VW Jetta into be serviced because I was having problems starting it and because the driver side mirror had been broken off. From the moment I arrived at Paragon, I received amazing service. Anthony Petito, the service manager, couldn't have been more helpful. He communicated with me throughout the process - telling me exactly what they were doing to my vehicle, what they had found, how they were fixing it, and making sure that I received the best price for the required parts. When my car was returned to me personally by Nestor Dure, one of the service technicians, I hardly recognized it, it looked like a new car! Not only had the repaired the vehicle, they had cleaned it up from top to bottom. My car is driving better and looking better than it has in years. Thank you so much Paragon Honda, I will be back!! More

Helpful 1

Report | Print