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Alon Katende
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210 Reviews
Started off as a Volvo Technician in 2004. In 2005 I joined the Paul’s Volvo Sales team as a Master Salesperson till August 2019. Joined Smythe Volvo in September 2019. My 14 years of Sales Experience have taught me to listen more to the customers’ needs and then answer these needs directly. As a product of Dale Carnegie training, winning friends & influencing people is a core concept of my Sales process. Understanding my customer’s point of view helps me to answer their vehicle needs/wants effectively.
Read moreDealership Experience
4 yrs, 10 mos
Industry Experience
19 yrs, 3 mos
Languages Spoken
English
210 Reviews
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210 Reviews of Alon Katende
June 18, 2020
The 2017 S60 I bought CPO is great, the dealer did a good job prepping the car for my pickup. I am disappointed with the finalization of the sale process. It took over 3 weeks to receive a check from the dea job prepping the car for my pickup. I am disappointed with the finalization of the sale process. It took over 3 weeks to receive a check from the dealer and was not able to get a straight answer until I spoke to manager. The entire process took well over 4 weeks to complete with additional money that needed to be put down because the deal was not structured correctly in the first place. Everyone was nice however the lack of organization and communication was poor. More
by Joel M
Helpful 
June 08, 2020
The Best Service Ever!!!! My experience with Alon Katende of Smythe Volvo was absolutely AMAZING. I began having detailed discussions over the phone prior to even stepping into My experience with Alon Katende of Smythe Volvo was absolutely AMAZING. I began having detailed discussions over the phone prior to even stepping into the Smythe Volvo dealership. Alon was very patient and knowledgeable answering every question I had about the 2020 XC90. He knew this vehicle inside and out. Our meeting at the dealership was very informative as Alon walked me through all the features of all the models keeping me engaged with honest conversation. He came across as a very trust worthy guy and it felt comforting. After deciding on the model (RDesign XC90 T6) Alon assured me that my order would be placed and ready in approximately 3 months. The 2020 R-Design XC90 was a special order because of all the items that I wanted in the vehicle. I was more than happy to wait, and he did not pressure me to purchase a model that was already on the showroom floor. I felt he truly wanted me to be a happy buyer at the end of the day. So I signed the purchase order for my 2020 RDesign XC90 on Feb 7, 2020 right before the Covid19 Pandemic. Can I just say that during this uncertain time with all that was going on in the world, Alon Katende kept in constant contact with me providing delivery updates for my vehicle as well as answering questions over the phone and via email. I was kept abreast of all Volvo promotions and pricing that were applicable to my vehicle and there were no surprises. It was very clear from the start of meeting Alon that he takes great pride in making sure his customers are informed and happy about their purchase with no stress or confusion. Alon's patience and hard work to ensure that the customer is completely satisfied was immeasurable. I receive my XC90 and I cannot be more happy with Alon and the Smythe Volvo family. I wish anyone who reads this review will take the time to meet with Alon and the Smythe Volvo family I know you will not be disappointed. Best Regards, Lisa More
by Lisa
Other Employees Tagged: Emilia Paladino
June 01, 2020
Alon was really terrific to work with. He was very knowledgeable, friendly and trustworthy. He made buying our new car an easy and seamless decision. He answered all our questions and did a great job knowledgeable, friendly and trustworthy. He made buying our new car an easy and seamless decision. He answered all our questions and did a great job helping us lease our new car! More
by MichaelC
May 27, 2020
Great and simple experience Bought a used 2017 S60 Cross Country from Alon recently. Experience was one of best I have had in buying a car. He is a straight shooter, knows his Bought a used 2017 S60 Cross Country from Alon recently. Experience was one of best I have had in buying a car. He is a straight shooter, knows his cars and wants to ensure that you have all the information in front of you to make the best decision. Very personable and engaging and made the experience painless. More
by mjc_SO
May 20, 2020
A great experience Alon was great to work with. He was very knowledgeable and managed the process from start to finish. I would definitely recommend him. He made it a st Alon was great to work with. He was very knowledgeable and managed the process from start to finish. I would definitely recommend him. He made it a stress feee buying experience. More
by YJBaptiste
May 19, 2020
Alon was a great salesman he listen to my wants & was not an aggressive salesman. He met all my needs with Compassion & Grace. Easygoing & Exceptional Character with a Great Big Smile. EXCELLENT SALESMAN an aggressive salesman. He met all my needs with Compassion & Grace. Easygoing & Exceptional Character with a Great Big Smile. EXCELLENT SALESMAN I WOULD RECOMMEND THIS DEALERSHIP! ALON #1 IN MY BOOK BE BLESS More
by trentbubbles1
February 24, 2020
Fair at best - needs improvement It took 3 employees and six days to purchase a CPO car. While Deborah was wonderful and Steve was good, I would not recommend working with Alon. T It took 3 employees and six days to purchase a CPO car. While Deborah was wonderful and Steve was good, I would not recommend working with Alon. The transaction took 7+ hours over two days (Sat and Thurs) to purchase a car. I walked in from Costco knowing what I wanted. UPDATE - The Sales Manager, PJ has since reached out to me. I shared my experience with him so he could figure out how to ensure all customers have a wonderful experience. He was very understanding and made no excuses. He is definitely an asset to Smythe and made me feel he will work to ensure all customers have a positive car buying experience at Smythe. More
by Andrea R
Other Employees Tagged: Deborah Amster, Stephen Badian, PJ Lee
February 06, 2020
GREAT PEOPLE, GREAT SERVICE I FEEL VERY FORTUNATE THAT I VISITED VOLVO WEBSITE AND FINALLY ENDUP MEETING SMYTHVOLVO DEALERSHIP STAFF. GREAT PEOPLE WITH SMILE ON FACE ALL TIME. AL I FEEL VERY FORTUNATE THAT I VISITED VOLVO WEBSITE AND FINALLY ENDUP MEETING SMYTHVOLVO DEALERSHIP STAFF. GREAT PEOPLE WITH SMILE ON FACE ALL TIME. ALON AND EMILIA BOTH ARE VER KNOWLEDGEABLE PEOPLE. More
by VIPUL
Other Employees Tagged: Emilia Paladino
January 28, 2020
Awesome Overall Buying Experience Alon did a great job guiding us through options to fit our needs and budget and he was very knowledgeable about the models. The process was very effi Alon did a great job guiding us through options to fit our needs and budget and he was very knowledgeable about the models. The process was very efficient and friendly with everyone involved at this dealership. I will definitely be back for my next car and will encourage others to consider Smythe. More
by Volvo Family
Other Employees Tagged: Kevin Bergeron, Shaun Hayes
