Alexis Ramos | Page 2

Best customer service and very patient with me which my right choice for a car right choice for a car More

by SAra Verified Customer Verified Customer

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They'll bait and switch you and blame each other to try and cover up the mistakes that lead to the bait and switch. and cover up the mistakes that lead to the bait and switch. More

by BAGK Verified Customer Verified Customer

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Incredibly kind, helpful and considerate dealers. Gave us the best deal and worked with us until we were not only satisfied but had exactly what we were looking for! Gave us the best deal and worked with us until we were not only satisfied but had exactly what we were looking for! More

by sara.oliveira.martins Verified Customer Verified Customer

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Stay away! You are nothing but a number and a sale to Matt and the dealership. Matt will tell you want you want to hear and no be truthful. The sale is more imp You are nothing but a number and a sale to Matt and the dealership. Matt will tell you want you want to hear and no be truthful. The sale is more important to him than the customer. Matt will tell you things to later call you a liar to protect himself. Sold a car that miraculously had problems they couldn’t fix and everything we was told was automatically never said. Please take your business else where. More

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Marco our salesman was great but their Service after the sale is horrible along with the service department. My check engine light came on with only 4800 miles on my vehicle, I haven’t even gotten my first sale is horrible along with the service department. My check engine light came on with only 4800 miles on my vehicle, I haven’t even gotten my first oil change, and had to replace the thermostat. On top of that they couldn’t get me in to get it looked at for 3 weeks! I was supposed to drive my brand new $37,000.00 vehicle 3 weeks with the check engine light on? Marco arranged with the Service department to get it in the next week and when I took the day off of work to drop my car off at 8:00 AM they had no clue I was coming in. I left the car like they told me to and a service person named Juan was rude when he called me at 5:00PM that to let me know my car would not be fixed or looked at until the next day. He practically hung up on me when I expressed my dissatisfaction and did not even care. If I didn’t have the complimentary oil change and tire rotation I would not step foot in the dealership let alone get my vehicle serviced there or recommend anyone I know to purchase a vehicle at Universal. More

by CMACRI1 Verified Customer Verified Customer

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Excellent experience Darrin was great ~ your sales team was amazing thank you all :) I will make sure I refer friends and family ~ was amazing thank you all :) I will make sure I refer friends and family ~ More

by EILEEN.LAMPMAN Verified Customer Verified Customer

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Muy atentos y dispuestos a hacer todo y mas por sus clientes . El mejos dealership en Orlando Florida and all over the world clientes . El mejos dealership en Orlando Florida and all over the world More

by 777.MAYRACINTRON Verified Customer Verified Customer

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Was not told that vehicle was 4 wheel drive and was not told that vehicle only ran on premium gas. Disappointed in that respect. told that vehicle only ran on premium gas. Disappointed in that respect. More

by JT_NIXON Verified Customer Verified Customer

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The rudest employee! Tried to save a sale & only made it worse by lacking in customer service skills. The 2 salesmen I spoke to use very cheesy sales tactics which insult Tried to save a sale & only made it worse by lacking in customer service skills. The 2 salesmen I spoke to use very cheesy sales tactics which insults my intelligence frankly. More

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Very Poor Customer Service My credit Card was Use with out my authorization for car rental still waiting on refund no one it’s taking responsibility . out my authorization for car rental still waiting on refund no one it’s taking responsibility . More

by PRMAGDA Verified Customer Verified Customer

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