Alex Upshur

This is my second lease with the Ann Arbor team. I drive all the way from Detroit because from service to sales this team is unmatched. The streamlined process from driving to signing is quicker than any de all the way from Detroit because from service to sales this team is unmatched. The streamlined process from driving to signing is quicker than any dealership I’ve ever been to but most importantly; the way they have treatment me over these last three years has been the most caring I’ve ever seen. This is more than a sale for them but they’ve made this into an enjoyable experience with a relationship that will last a lifetime. We’re family now and I wouldn’t have it any other way! More

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Alex is outstanding, patient and knowledgeable. I have been to several other dealers and the sales people couldn't explain the options of their cars and what they did. Alex listened to what was important been to several other dealers and the sales people couldn't explain the options of their cars and what they did. Alex listened to what was important to me and provided vehicles that met all of my criteria. And then taught us how to use the advanced functions. Great cars and sales team. Go see Alex! More

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I recently had the pleasure of working with Ray on 3 separate transactions. Very thorough an and helpful at and after the close! I had to trade a car that I had purchased the prepaid maintenance on aft separate transactions. Very thorough an and helpful at and after the close! I had to trade a car that I had purchased the prepaid maintenance on after just 5 weeks. He had explained that normally the maintenance plan is not refundable or transferable to my new car. But Ray went to bat for me with BMW of North America and got the plan transferred to the new car so that I didn't lose it. Now that's service by Ray and BMW! I will always go to BMW of A2 for my cars! More

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This dealership is a wonderful group of true auto enthusiasts - many build custom cars on the side and/or race their cars (BMW and non-BMW). This includes the sales people, the mechanics and the serv enthusiasts - many build custom cars on the side and/or race their cars (BMW and non-BMW). This includes the sales people, the mechanics and the service advisors. Recently my 2017 330i came off lease and I decided to buy it; they offered far better financing terms than what I could have found on my own or expected. I am stunned to see some of the bad reviews on this DealerRater site; it is not at all in line with their Google and Facebook reviews. I am sure that if you come in with enthusiasm that you will be treated in kind and in a friendly yet professional way. More

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Third BMW I had the pleasure to meet a very talented and friendly young salesman 6 plus years ago. Last month, I bought the third one from the same awesome guy! I had the pleasure to meet a very talented and friendly young salesman 6 plus years ago. Last month, I bought the third one from the same awesome guy! He sure knows his stuff well and is very professional. He sure does everything to make this process as easy and quick as possible. Great expirience! More

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Alex Upshur Purchased an X5 and traded in a car. Alex Upshur helped me. Overall, an excellent experience. Honest. Fair. Ethical. Responsive. Easy to work wit Purchased an X5 and traded in a car. Alex Upshur helped me. Overall, an excellent experience. Honest. Fair. Ethical. Responsive. Easy to work with. Not pushy. Would recommend him and this dealership to anyone looking for a BMW. More

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Fantastic customer service I purchased my 335 CPO from this dealership and I don’t think my experience could have been any better. Alex, the sales representative was absolutely I purchased my 335 CPO from this dealership and I don’t think my experience could have been any better. Alex, the sales representative was absolutely fantastic. He was very knowledgeable and not at all pushy. I have been visiting multiple dealerships but never got the knowledge and friendliness I got here. You could tell how much love Alex has from the brand right away. He drives one, and knows all there is to know about thes cars, the mechanics behind them and what makes them amazing automobiles. Also, as I have stated, Alex not being pushy let the car spek for itself and made me trust him even more. I entered the deslership with the idea that all car dealers are xxxxxxxx and left impressed with the fact that it was not true. To say the whole staff went above and beyond would be an understatement, and I am grateful and happy to now be part of the BMW family. I would recommend this dealership and especially Alex to anybody in the business to buy an amazing driving machine. Also, the financial manager (Ray) made time to meet me at a personal level and also made extra efforts to make sure I was getting the best financing possible. As I for some reason got denied for the credit he made sure it was not a mistake (which it turned out to be) and i left home with the car of my dreams and a great deal all thanks to him. More

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Great time with Alex! Getting my new 328i here was a great experience start to end. Alex was very knowledgeable about all the cars and found me the car I deserve. Thank you Getting my new 328i here was a great experience start to end. Alex was very knowledgeable about all the cars and found me the car I deserve. Thank you! More

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Excellent service by Alexander Upshur My husband and I had pleasure working with Alexander Upshur on the purchase of BMW X5. Expertise aside, Alex was attentive and professional. The deale My husband and I had pleasure working with Alexander Upshur on the purchase of BMW X5. Expertise aside, Alex was attentive and professional. The dealership didn't get a chance to get our car detailed since we bought it on the day of the visit. Alex helped arrange the car appointment on a short notice, picked up and brought the vehicle back to my office. Thanks for a great experience! More

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A very positive experience! Alex Upshur provided a welcome improvement in my experiences with automobile salespeople, both for what he did, and what he didn't do. Alex was both w Alex Upshur provided a welcome improvement in my experiences with automobile salespeople, both for what he did, and what he didn't do. Alex was both welcoming and professional. When he asked which model I was interested in, he was unfazed when I responded with an in-demand model that he almost certainly would not have (and did not have) in stock. He DID NOT try to convince me that I'd really be happier with something he happened to have on the lot. Instead, we had a lengthy exchange regarding my purchase objectives, during which he displayed good product knowledge and genuine enthusiasm for the BMW line, which (sadly) is has not always been my experience with other brands & dealerships. I accepted a test drive in a lesser model, which Alex offered knowing full well that I was unlikely to purchase that car. If the object of my desires does become available, I will almost certainly be purchasing a vehicle from Alex! More

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