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Alex Serak
Alex Serak at Heiser Ford Lincoln
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Alex Serak | Page 6

Service Advisor

Heiser Ford Lincoln

1700 W Silver Spring Dr
Glendale, WI 53209

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4.0
60 Reviews
4.0

60 Reviews

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60 Reviews of Alex Serak

August 30, 2023

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Employee Rating

The transmission problem has been fixed. Courtesy rides were very helpful for 10 mile trip to and from my house. More

by JIMVANGEMERT
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
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Sep 05, 2023

Heiser Ford Lincoln responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

August 29, 2023

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Employee Rating

Communication needs to be better As the customer I"m akways reaching out for updates More

by SWIL242
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Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Kreyshia White , David Lopez, Service Team

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Sep 05, 2023

Heiser Ford Lincoln responded

Dear valued customer, Thank you for your business and feedback! Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I have sent your feedback to the Service Manager in an effort to better our business and employees

August 28, 2023

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I love the service that received from Heiser Ford my truck runs great I’m going to be a customer for life.😎 More

by fkincaid 7 @ yahoo.com
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alex

Helpful 1
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Sep 05, 2023

Heiser Ford Lincoln responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit

August 27, 2023

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David and the team are awesome! My Mobile Service Appointment went perfect. I’ll have them come out for our other vehicles. Great Job! More

by JEFFERY.ISACSON
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Marco Villa , David Lopez, Michael Randazzo, Brooke Spannbauer

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Aug 28, 2023

Heiser Ford Lincoln responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

August 25, 2023

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I can't thank Nick enough! ! I replaced a smashed rear window using a mobile glass service center. After they installed the new window, I could no longer open the tailgate. When More

by lynn.f.hutchinson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Service Team, NIck Knueth (worked on my vehicle, solved the problem)

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Aug 25, 2023

Heiser Ford Lincoln responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

August 17, 2023

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They communicated and service my Mother vehicle in a great professional manner. I am very satisfied in the work they did.. More

by maurice.dandridge
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Recommend Dealer
Yes
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Aug 23, 2023

Heiser Ford Lincoln responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

August 17, 2023

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Thank you Alex, much appreciated! !!!! Thank you Alex, much appreciated!!!!! Thank you Alex, much appreciated!!!!! More

by TMIHALSKI
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful 1
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Aug 23, 2023

Heiser Ford Lincoln responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

August 16, 2023

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I have purchased multiple vehicles at Heiser. The sales team is great and the service department is fantastic. More

by jcvetan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Casey Bobinger, David Lopez, Kenneth Miller, Michael Randazzo, Brooke Spannbauer, Service Team, Hutch, Bob G.

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Aug 23, 2023

Heiser Ford Lincoln responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

August 16, 2023

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Employee Rating

Well, I went in for my car was shaking and I need an oil change. They said it might Well, I went in for my car was shaking and I need an oil change. They said it might be my tires so they said take to alloy More

by PEGGYFORTUNE3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Casey Bobinger, David Lopez, Kenneth Miller, Michael Randazzo, Brooke Spannbauer, Service Team

Helpful
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Aug 23, 2023

Heiser Ford Lincoln responded

Dear valued customer, Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. Unfortunately, we cannot locate any record of your visit based on your username. If it's possible to discuss your visit in more detail, please send us a message to our General Manager Ned Kelly by phone at 414-577-1653 or by email at edward.kelly@heiser.com with your contact information so that we can investigate and reach out. We strive to make sure that all of our customers leave happy, and we would love the opportunity to discuss the details of your visit and hopefully turn this situation around.

August 12, 2023

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Employee Rating

My service attendant was in regular contact with me. Had to return the truck a second time for same issues but it seems resolved now. Overall l, very helpful. More

by ITSFREIGHTASSSIGNMENT
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
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Aug 14, 2023

Heiser Ford Lincoln responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

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