Alex Atienzo

I would recommend luis to everybody he is the best sales guy ive met, 10/10 guy ive met, 10/10 More

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My worst experience buying a car from a dealer. I purchased a “certified” pre-owned that was what the sales man said and what the CARFAX said it was. When I was driving home I noticed the windshiel I purchased a “certified” pre-owned that was what the sales man said and what the CARFAX said it was. When I was driving home I noticed the windshield had two chips, which was surprising to be a “certified “ pre-owned with those damages. I was told by the finance department that the car had a year warranty that covered any damage on the windshield. So I contacted Alex atienzo who was who sold me the car and asked him about the warranty. But, he never replied back. I made an appointment with the service department and went back to the dealership and asked for the warranty on what Jonathan told me that it was only cover up to 70 dollars only to fix the chip but not replace the windshield and suggested me to go talk to Alex atienzo about the matter since I purchased the car already with the windshield damaged. I couldn’t speak with Alex but I meet with Kevin harris, who is the customer relations manager and it was the worst experience talking with him and being my first time purchasing a car. Since I meet him he showed me a very bad attitude. We went to the car and i showed him the damage. In short words, after he noticed the chips he told me how could I’ve not seen the damage and that I was basically lying that I’ve purchased the car like that since they do an inspection on all cars before selling. Statement on which he will later on change as to tell me that it was allowable for dealers to sell cars with chips on the windshield and that my car wasn’t a “certified” pre-owned car on what I have been told by the seller and CARFAX that it was. Ended up with sending me to a different location to get the windshield fixed, and the person that did the fix told me that he couldn’t fix completely the chips since they were old chips and that they might spread in a year or so. This is not fair at all having to pay almost 20 thousand dollars for a car with damages. Get lied that I didn’t purchased a “certified” pre-owned car when I was told I was. Not being able to have the warranty cover the damage when they told me it will. Not being able to fix the problem. I would never perform any service or have any other type of encounter with this dealership or would not recommend anyone to it. More

by j.e8a30 Verified Customer Verified Customer

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The sale was good. The financing guys didn’t explain anything. It was sign here and initial here. I did noticed an issue with my car the same day I brought it home. I The financing guys didn’t explain anything. It was sign here and initial here. I did noticed an issue with my car the same day I brought it home. I called and texted the sales guy and didn’t receive a call back. After a week of no response I had to call and speak to a manager. I did receive a call from the service guy right away. He was very attentive. My car did have to stay at the dealer for about 14 days to get fixed. More

by campuzano.m214 Verified Customer Verified Customer

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Honda Cerritos is always on top of there game, they figure out situations and give you there best option for your car! figure out situations and give you there best option for your car! More

by Azanette11 Verified Customer Verified Customer

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Your people services very good but we need discount because I always take my car to Honda service when needed because I always take my car to Honda service when needed More

by None Verified Customer Verified Customer

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Excelente servicio atención al cliente bien explicoteo todo el proceso de compra rapidez al firmar contrato todo el proceso de compra rapidez al firmar contrato More

by juanestrada6432 Verified Customer Verified Customer

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Was well received and felt extremely comfortable asking questions. Our dealer went out of his way to ensure we were well served. questions. Our dealer went out of his way to ensure we were well served. More

by mignlis Verified Customer Verified Customer

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I’ve bought from Norme Reeves for many years and they never disappoint always amazing customer service and E.J. Yeon is amazing! never disappoint always amazing customer service and E.J. Yeon is amazing! More

by vjargas1554 Verified Customer Verified Customer

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Overall experience was good. Sales team was understanding of our needs. Would recommend for future reference. Sales team was understanding of our needs. Would recommend for future reference. More

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The best Dealer, to find the best car and the best offer! ! Muy limpio el lugar !! ! Muy limpio el lugar !! More

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