Kim Kelly Lujan
AAA Fleet Manager
Norm Reeves Honda Superstore Cerritos
18500 Studebaker Road
Cerritos, CA 90703
135 Reviews
Write a Review135 Reviews of Kim Kelly Lujan
January 16, 2024
Service department is great! Fast service if you make an appointment for the early morning. In by 7-730am and out by 12-2pm. Drop off your car or wait. The dealership is close to Fast service if you make an appointment for the early morning. In by 7-730am and out by 12-2pm. Drop off your car or wait. The dealership is close to the mall & restaurants (within walking distance) if you choose to stay and wait. More
October 31, 2023
I have not purchased a new car in a lot of years, so I was not sure what to expect when driving over 75 miles to this dealership. Kim Kelly Lujan took of her valuable time to talk to me while on vacation was not sure what to expect when driving over 75 miles to this dealership. Kim Kelly Lujan took of her valuable time to talk to me while on vacation and referred me to Mike Porter. He was attentive and helpful, answering all my various questions about my new Pilot. In the end, I really appreciated the personal touch. I’m loving my new vehicle. Thank you so much! 🚙 More
Other Employees Tagged: Mike Porter
September 30, 2023
Always excellent service, Kim Lujan always goes above and beyond. I got the exact car and model that I wanted. We’ve been customers for 10 years and we will always come back! We appreciate everything she’s d beyond. I got the exact car and model that I wanted. We’ve been customers for 10 years and we will always come back! We appreciate everything she’s done for us and helping us with a smooth process every time. It’s always a pleasure to do business with her. You will be 100% satisfied doing business with Norm Reeves Honda Cerritos More
Other Employees Tagged: Ramin Rad
September 21, 2023
Your people services very good but we need discount because I always take my car to Honda service when needed because I always take my car to Honda service when needed More
Other Employees Tagged: Phil Byrd, Linda Ly, Alex Atienzo, Samantha Alejo
August 31, 2023
I called to get an oil change, and I got an appointment that same day and right after I got off of work. I needed my brake fluid changed also and new tires which I would have had to go somewhere else but that same day and right after I got off of work. I needed my brake fluid changed also and new tires which I would have had to go somewhere else but they had the tires and they had specials for all three things. I love a deal !! Great people helping you out and getting you back on the road safely .🥰 More
Other Employees Tagged: Julie Canales
August 15, 2022
Referred to Mrs. Lujan by common friend. Discussed purchase of new Honda CRV. Felt very satisfied with sales agreement, answers to questions. Mrs. Lujan also gave me Lujan by common friend. Discussed purchase of new Honda CRV. Felt very satisfied with sales agreement, answers to questions. Mrs. Lujan also gave me brief intro to new car on lot and showed me specific features. She agave me her business card for any further questions or concerns. I appreciate her personalized customer service. More
September 23, 2021
Having been in the car business for the better part of nearly 2 decades and needing to shop for a new car post-pandemic, my wife and I were not thrilled. We shopped and we shopped. Low inventory. High Mar nearly 2 decades and needing to shop for a new car post-pandemic, my wife and I were not thrilled. We shopped and we shopped. Low inventory. High Mark-ups. EXCEPT AT Norm Reeves Cerritos. I met Kim Kelly while finalizing paperwork for a company vehicle. She was responsive. She was knowledgeable. Mostly, she was direct and honest. After presenting me with options on other vehicles, we decided to lease a new Honda Clarity. Online application to Kim overnight, approval the next day, and we picked up our Clarity. No gimmicks, no bait and switch, no hidden costs. Ramzi handled our paperwork in finance with professionalism and efficiency. We will be back for our next Honda, and definitely recommend buying here and with Kim Kelly Lujan. Thanks guys! More