Alden Sink | Page 5

Excellent customer service My recently purchased vehicle from VW of South Charlotte was totaled a few weeks ago. Adam In service went above and beyond to make sure my towed in My recently purchased vehicle from VW of South Charlotte was totaled a few weeks ago. Adam In service went above and beyond to make sure my towed in vehicle was in good hands. Fortunately Drew my finance manager had made sure I made the right decision during financing by purchasing Gap insurance (something I would have typically declined without the guidance of an experienced professional). With the VW Gap plus insurance I was able to receive a $1,000 down payment on a new vehicle. Automobile accidents are stressful and I was extremely nervous about adding the purchase of a new vehicle to what I already had on my plate. But my sales representative Clovis and his teammates made it an extremely positive and enjoyable experience. They were all extremely patient and helpful, never put pressure on me to make any decisions I was not comfortable with. This is my third time financing a vehicle with Volkswagen of South Charlotte. I find the staff is very trustworthy and credible which is important when dealing with finances or the safety of a vehicle. They are a top of the notch dealership with superb service, great bagels and coffee ! More

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Great experience with Victor Finney at VW South Charlotte My husband and I had a wonderful experience at VW South Charlotte. All of our questions and concerns were addressed throughout the process. Great comm My husband and I had a wonderful experience at VW South Charlotte. All of our questions and concerns were addressed throughout the process. Great communication without any sense of pushiness. We are so pleased with our new car and we look forward to working with this dealership in the future! More

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Customer Service at it’s best! I want to say Thank you to Saaid as he made my experience so simple! He was professional, yet down to Earth, honest and all around great guy! He drove I want to say Thank you to Saaid as he made my experience so simple! He was professional, yet down to Earth, honest and all around great guy! He drove my new Jetta all the way to Cary from South Charlotte dealership and for that I am so very grateful because he didn’t have to do that but he did. I would also like to say thank you Alden who worked with us to set all of this up. You are amazing! Thank you both! Keisha More

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Great Dealership Our experience with sales consultant, Amber Dowell was very rewarding; she was knowledgeable of and attentive to our needs. Overall, Volkswagen Of S Our experience with sales consultant, Amber Dowell was very rewarding; she was knowledgeable of and attentive to our needs. Overall, Volkswagen Of South Charlotte is a great dealership. More

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I’m happy Brandon Douglas at VW South made my Passat purchase as easy and friendly as one could hope for. His attention to detail and obvious concern for the wh Brandon Douglas at VW South made my Passat purchase as easy and friendly as one could hope for. His attention to detail and obvious concern for the whole experience is beyond any car buying experience I’ve had... ever. Tell him I sent you. More

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Always a friendly an quick experience Ryan and Alden are always incredibly helpful. Perfect ambiance inside the dealership and they are always making sure I'm completely taken care of wit Ryan and Alden are always incredibly helpful. Perfect ambiance inside the dealership and they are always making sure I'm completely taken care of with my Jetta. More

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Amazing experience!! This has been the best experience at a car dealership I have ever had. I am so in love with our new family vehicle, a 2018 Tiguan. I am literally blow This has been the best experience at a car dealership I have ever had. I am so in love with our new family vehicle, a 2018 Tiguan. I am literally blown away by all the features. The service is second to none and the sales team here has been so wonderful and helpful. Thank you VW of South Charlotte! More

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Great! The experience with Saaid was Great! I got the car that I wanted from my trade and I am loving every minute of driving now! The experience with Saaid was Great! I got the car that I wanted from my trade and I am loving every minute of driving now! More

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My kids had a blast! What kind of crazy person brings two 6 year olds to a car dealership?! Well...one who didn't want to be stuck there for hours, with a great excuse to What kind of crazy person brings two 6 year olds to a car dealership?! Well...one who didn't want to be stuck there for hours, with a great excuse to leave. :) What happened you ask....my kids ended up having a blast, the staff was incredible, and it ended up being my best car buying experience ever. So not what I was expecting. My kids enjoyed the kids play area, but mostly played hide and seek (staff involved), talked with employees etc. They had fresh pizza and while I was doing paperwork they literally sat down with my kids and fed them. Seriously my kids want to go hang out there now, LOL. I had a great experience with Saaid, Moe, Alden, and I can't remember my finance person's name (sorry Blue Shirt Guy). I am now and forever a VW girl! More

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Issues resolved to my satisfaction All issues were resolved. The team went out of their way to make things right. Mark Cohen is an excellent manager. I worked with Ryan O'Sheilds o All issues were resolved. The team went out of their way to make things right. Mark Cohen is an excellent manager. I worked with Ryan O'Sheilds online and through text to get a deal set up due to the distance to the dealership. I was very clear that I was looking for a clean vehicle, and explained in detail about experiences at other dealerships that I did not want to happen again. Although really wouldn't budge on their internet price, we came to an agreement. I stressed my requirements of the car being clean, paint being in top condition. I was very clear that needed to know about any and all flaws before I made the drive, because it is a long drive and I would have a baby with me, and hoped to have paperwork and everything prepared as much as possible before I arrived. I was assured it was flawless, that everything would be ready. Upon arrival, the vehicle was not up to the expectation set by my conversations with the salesman. The rear bumper was not attached properly, visibly loose and not aligned. The paint was swirled badly and had many scuffs and scratches, all of which could be easily repaired with a simple buff and polish. Two of the tires had moderate sidewall damage. The driver's door handle was missing a plastic cover; the metal lock cylinder was exposed. The interior was barely clean; the tan leather seats were mildly dirty and wiped in the main visible areas only, any deeper investigation revealed dirt and grime. The driver’s seat had a poorly done tear repair that did not match the color, looking like a light coffee stain in about a 6" square area. I requested that these things be taken care of before purchase. They were only willing to attach the bumper properly and order the cover for the door handle. Moe Borno was the sales manager throughout the process. He was somewhat passive aggressive and combative, as well as slightly condescending. There was a distinct feeling that my requests were ridiculous and that I was just trying to drive the price down. I was told multiple times that they could not go any lower or spend any money fixing the vehicle, even though I never once requested a price adjustment, simply asked that the expectation set during my communications with the salesman be upheld. In the end I purchased the vehicle because I like it, not because it was a good deal; I will still have to invest to have the paint mechanically corrected, the leather seat repaired and interior cleaned, and purchase two tires. The process took 4 hours, plus 3 hours of drive time. The dealership is very nice, Coffee, water and bagels are available. The parking area was not large enough for the volume of customers there. I was given my choice of nice VW keychains upon completing the paperwork. More

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