Adam Mennella | Page 7

Fast, efficient service; friendly and attentive staff It's always a pleasure to visit this dealership. They're thorough in their explanations, friendly, professional and attentive. I will continue to hav It's always a pleasure to visit this dealership. They're thorough in their explanations, friendly, professional and attentive. I will continue to have them service my car. More

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Service review Always too notch at Brilliance Would recommend strongly! Employees are knowledgable, helpful, and willing to go the extra mile. Many care dealership Always too notch at Brilliance Would recommend strongly! Employees are knowledgable, helpful, and willing to go the extra mile. Many care dealerships are just about the sale but Brilliance is about long term relationships. More

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May 14, 2019 I brought our car in for front end noise. The issue was diagnosed quickly. The parts were ordered and the repair was done in a timely manner. Service I brought our car in for front end noise. The issue was diagnosed quickly. The parts were ordered and the repair was done in a timely manner. Service was outstanding! More

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Great Service! Always provide great service and easy to work with. They're very professional with helping you solve any issues you might have and make setting up app Always provide great service and easy to work with. They're very professional with helping you solve any issues you might have and make setting up appointments a breeze More

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awesome! no appt. made but was admitted for service, requested for a loaner, granted. great people to work with. prior to service, ended up buying the car for no appt. made but was admitted for service, requested for a loaner, granted. great people to work with. prior to service, ended up buying the car for a very good deal with 0% avail. very happy with the transaction. More

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Reliable acomidating and helpful After my crosstrek made it through the polar vortex minus 28 degrees below the check engine light was on. I called my dealer they got me in that after After my crosstrek made it through the polar vortex minus 28 degrees below the check engine light was on. I called my dealer they got me in that afternoon. There was no problem the code was cleared. My friends at brilliance even fixed a brake light I didn't know was out. More

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Cross trek recall, oil change, tire rotation This is my second purchase from Brilliance. I can’t imagine going anywhere else. Always a great experience. I also like that the dealership is d This is my second purchase from Brilliance. I can’t imagine going anywhere else. Always a great experience. I also like that the dealership is dog friendly. More

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Pleasant, Expeditious, and friendly! My first call to Service was handled by Derek, I explained I had received a Recall Notice regard my CrossTrek valve spring replacement, he ordered the My first call to Service was handled by Derek, I explained I had received a Recall Notice regard my CrossTrek valve spring replacement, he ordered the repair parts and advised he'd call to set up an appointment to do the work. I received the call later that week, set the appointment and was told at that time a Rental Car would be provided at no charge since the repairs would take a day to complete. When I arrived for the appointment I was greeted by Adam who processed the paperwork, arranged for the loaner, explained it's operation and told me he'd call when my car was ready. I received the call the next day and went in to retrieve the vehicle. I don't know the mechanics name who did the work, but he should be commended as well, the automobile runs and performs like new. I do appreciate the staff at Brillance in Elgin. They made this transaction flow, and got the work done in very good time! More

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Trustworthy Brilliance has done routine service on my Forester for a few years; I TRUST and rely on them for quality service. Faced with a costly service repair, Brilliance has done routine service on my Forester for a few years; I TRUST and rely on them for quality service. Faced with a costly service repair, they consulted with me on effort, time and expense. I appreciate the straightforward communication prior to work, status during, and summary at completion. The customer service at Brilliance is exceptional! More

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Sales Review Dan was very professional and knew the product well so all our questions were answered. Made buying experience a pleasure and fun. Handled all of our Dan was very professional and knew the product well so all our questions were answered. Made buying experience a pleasure and fun. Handled all of our requests quickly and in detail. More

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