Rich Dencs
Rich Dencs at Brilliance Subaru

Rich Dencs

Service Manager

Brilliance Subaru

1500 N. Randall Rd
Elgin, IL 60123

5.0
46 Reviews
5.0

46 Reviews

Write a Review

46 Reviews of Rich Dencs

April 04, 2024

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Employee Rating

The service department is better than any dealer I have ever dealt with. They make the process vey smooth and explain things thoroughly. More

by Juan Perez
Service Price Transparency
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Recommend Dealer
Yes
Apr 07, 2024

Brilliance Subaru responded

Juan, Thank you for such an AMAZING review. We really appreciate your business and confidence in our service team. Jim DaLuga General Manager

March 05, 2024

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Every time I come in for service I am treated with respect and answer my questions . More

by placenciaj
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Recommend Dealer
Yes
Mar 17, 2024

Brilliance Subaru responded

placenciaj, Thank you very much for the 5 star review. I am happy to hear that you are pleased with our Service Department and we look forward to your next visit. Jim DaLuga General Manager

February 29, 2024

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Knowledgeable, courteous, thorough. They explained everything along the way. Dealership is clean and well organized. More

by Justlou
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Recommend Dealer
Yes
Mar 04, 2024

Brilliance Subaru responded

Justlou, Thank you very much for the 5 star review and feedback, your business is much appreciated and we look forward to seeing you next time. Jim DaLuga General Manager

January 31, 2024

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Outstanding customer service and attention to detail. Kimberly is so professional and knowledgeable, she's truly an asset for the company. More

by mikebachal
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Recommend Dealer
Yes

Other Employees Tagged: Lisa Kilhefner, Derek Thomas, Adam Mennella , Kimberly Winchell

Feb 04, 2024

Brilliance Subaru responded

Mikebachal, Thank you very much for the wonderful review and feedback regarding your experience with Kim. Kim has done an amazing job since we opened the Express Service department and we are grateful for your business. Jim DaLuga General Manager

January 26, 2024

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Everyone was courteous and competent. Arrived at the designated time of the appointment, and no waiting time was involved. Very happy with the service. More

by mini
Workmanship
Service Time
Recommend Dealer
Yes
Feb 04, 2024

Brilliance Subaru responded

Mini, Thank you so much for the 5 star review and feedback. We value your business and look forward to seeing you next time. Jim DaLuga General Manager

January 10, 2024

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Incredible service, honest and helpful! Took the time to fill out a form to get my car battery warranty extended! Also they show me what maintenance my car needed with zero pressure to have More

by m1_contreras
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Recommend Dealer
Yes
Jan 16, 2024

Brilliance Subaru responded

m1_contreras, I am happy to hear that we were able to get a warranty extension for your battery, thank you for the 5 star review and we will see you next time. Jim DaLuga General Manager

December 21, 2023

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I was taken on time and the car was finished ahead of the time they gave me. I was kept up to date during the process. This dealership has been great on service and the only place I get my Subaru serviced. More

by r.faber
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Recommend Dealer
Yes
Dec 24, 2023

Brilliance Subaru responded

r.faber, Thank you very much for the 5 star review and feedback, we really appreciate your loyalty to our dealership and look forward to seeing you next time. Jim DaLuga General Manager

November 14, 2023

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Always quick and awesome service. Everyone is knowledgeable and is a pleasure to work with! More

by Sr576u
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Recommend Dealer
Yes
Nov 19, 2023

Brilliance Subaru responded

Thank you very much for the 5 star review, we really appreciate your business and look forward to seeing you next time. Jim DaLuga General Manager

October 26, 2023

Dealership Rating
Employee Rating

Efficient service. Recall completed as well as 1 oil change! Waiting area is clean and comfortable! More

by Mags
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Recommend Dealer
Yes

Other Employees Tagged: Derek Thomas, Adam Mennella

Oct 29, 2023

Brilliance Subaru responded

Mags, Thank you very much for the 5 star review and feedback, we hope to see you down the road for your future service needs. Jim DaLuga General Manager

July 27, 2023

Dealership Rating

Very disappointed in his lack of professionalism, and handling of errors that happened with repair. Been going to this dealership for 6 years. Have had positive experiences in the past. No accountabi More

by durante882003
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Workmanship
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Service Communication
Recommend Dealer
No
Jul 30, 2023

Brilliance Subaru responded

Durante, I am not sure what went wrong and I would like the opportunity to discuss the situation and try to retain your business. Please reach out to me at the dealership and we can discuss a resolution. Thank you, Jim DaLuga General Manager

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