Lisa Kilhefner
Lisa Kilhefner at Brilliance Subaru

Lisa Kilhefner

Service Specialist

Brilliance Subaru

1500 N. Randall Rd
Elgin, IL 60123

4.9
66 Reviews
4.9

66 Reviews

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66 Reviews of Lisa Kilhefner

April 04, 2024

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The service department is better than any dealer I have ever dealt with. They make the process vey smooth and explain things thoroughly. More

by Juan Perez
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Recommend Dealer
Yes
Apr 07, 2024

Brilliance Subaru responded

Juan, Thank you for such an AMAZING review. We really appreciate your business and confidence in our service team. Jim DaLuga General Manager

February 29, 2024

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Knowledgeable, courteous, thorough. They explained everything along the way. Dealership is clean and well organized. More

by Justlou
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Recommend Dealer
Yes
Mar 04, 2024

Brilliance Subaru responded

Justlou, Thank you very much for the 5 star review and feedback, your business is much appreciated and we look forward to seeing you next time. Jim DaLuga General Manager

January 31, 2024

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Outstanding customer service and attention to detail. Kimberly is so professional and knowledgeable, she's truly an asset for the company. More

by mikebachal
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Recommend Dealer
Yes

Other Employees Tagged: Rich Dencs, Derek Thomas, Adam Mennella , Kimberly Winchell

Feb 04, 2024

Brilliance Subaru responded

Mikebachal, Thank you very much for the wonderful review and feedback regarding your experience with Kim. Kim has done an amazing job since we opened the Express Service department and we are grateful for your business. Jim DaLuga General Manager

January 26, 2024

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Everyone was courteous and competent. Arrived at the designated time of the appointment, and no waiting time was involved. Very happy with the service. More

by mini
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Recommend Dealer
Yes
Feb 04, 2024

Brilliance Subaru responded

Mini, Thank you so much for the 5 star review and feedback. We value your business and look forward to seeing you next time. Jim DaLuga General Manager

January 26, 2024

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I was pleased they were able to fit me in the same day service people very friendly, took care of the problem, right away and love the fact they have loaner cars More

by Aszymski
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Recommend Dealer
Yes
Feb 04, 2024

Brilliance Subaru responded

Aszymski, Thank you very much for the 5 star review. We appreciate your loyalty to Brilliance Subaru and we look forward to your next visit. Jim DaLuga General Manager

January 10, 2024

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Incredible service, honest and helpful! Took the time to fill out a form to get my car battery warranty extended! Also they show me what maintenance my car needed with zero pressure to have More

by m1_contreras
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Recommend Dealer
Yes
Jan 16, 2024

Brilliance Subaru responded

m1_contreras, I am happy to hear that we were able to get a warranty extension for your battery, thank you for the 5 star review and we will see you next time. Jim DaLuga General Manager

January 10, 2024

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The staff is always welcoming and friendly. They keep you informed about the status of your car. More

by joustfam
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Recommend Dealer
Yes

Other Employees Tagged: Derek Thomas

Jan 16, 2024

Brilliance Subaru responded

joustfan, Thank you very much for the 5 star review, I am glad that you enjoy working with our Service staff and we look forward to seeing you next time. Jim DaLuga General Manager

December 23, 2023

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As always good experience. The staff is very courteous and the wait time is not that long. More

by martinez_marius
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Recommend Dealer
Yes
Jan 16, 2024

Brilliance Subaru responded

martinez, Thank you very much for the 5 star review and feedback, I am happy to hear that our service team takes great care of you. We appreciate your business and look forward to seeing you next time. Jim DaLuga General Manager

December 21, 2023

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I was taken on time and the car was finished ahead of the time they gave me. I was kept up to date during the process. This dealership has been great on service and the only place I get my Subaru serviced. More

by r.faber
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Recommend Dealer
Yes
Dec 24, 2023

Brilliance Subaru responded

r.faber, Thank you very much for the 5 star review and feedback, we really appreciate your loyalty to our dealership and look forward to seeing you next time. Jim DaLuga General Manager

December 14, 2023

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Always friendly, professional, efficient, knowledgeable and just a total pleasure to work with. My Outback has 155,000 miles and runs like new. Thank you! More

by elainethomas931
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Recommend Dealer
Yes
Dec 17, 2023

Brilliance Subaru responded

Elaine, Thank you very much for the 5 star review and feedback, our team will work extremely hard to keep our Outback going for the next 155K miles. We will see you for your next visit. Jim DaLuga General Manager

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