Jason Ring

This is 2nd car bought here. Both times Dan Pagnnotta made the transaction simple abd stress free with no surprises and everything straight forward. I highly recommend! Both times Dan Pagnnotta made the transaction simple abd stress free with no surprises and everything straight forward. I highly recommend! More

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I would not invest in the tire service plan when buying a new car from Subaru. I don’t remember how much it was, they sold us a number of extended warranty’s when buying our 2022 Subaru ascent, I can’t remem new car from Subaru. I don’t remember how much it was, they sold us a number of extended warranty’s when buying our 2022 Subaru ascent, I can’t remember all the cost. However, if it was anything more then $10 I would say it isn’t worth it. I had two issues with nails in tires and/or not holding air. They plugged it, which my understanding is not the proper way to fix them. I have had tires “patched” before and that is acceptable to me, however “plugs”, I thought you did on the side of the road just to get you to a place where you can get it fixed properly. At Brilliance Subaru they say this is perfectly acceptable. I said great maybe you can go put it on your car and not mine. They didn’t budge and told me it would be fine. I took it to a different place and they said I need to buy new tires because it was too close to the side wall and had “run flat damage”? As well. I was stuck between listening to biased advice no matter where I went. One place that would have had to buy me a tire telling me it’s totally fine, and the other place where I pay for the tire, telling me I need to buy one. I left it at the time because I figured it was only a matter a time before the plug failed and I would get the tire that was owed to me. Now that it is cold, that tire is leaking air slowly and I fill it every other day. When I took it in for the oil change Tuesday, to brilliance Subaru, they said they couldn’t get it to leak and they said I need new tires anyway. The car has 30k mikes on it. I have had the cheapest tires from Walmart last longer then that on past cars. Plus, I don’t think it takes a genius to say that when the other three tires on the car, that don’t have plugs in them, are holding air fine and the one that does have a plug is leaking, that maybe that tire has a problem and should be replaced. Also, dunking the tire in water when there is no weight on it and it’s been inside and warm for a couple hours probably won’t show a leak that happens slowly over a couple days. But that is apparently good enough for them to send me on my way with my very unsafe tire. I really can’t believe that after spending all the money I have at Brilliance Subaru with buying the car itself and the extra service plans, they won’t pony up for a (1) new tire. It’s mind boggling. I just wouldn’t recommend paying for any extra services from brilliance Subaru or getting your car serviced there. They do the bare minimum and they only have to cover the tires until 30k miles apparently because they put the absolute cheapest tires possible on there brand new $50,000 cars. I gave them 2 stars because they did tell me all this xx with a smile on there face. Which somehow helps :) More

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We had an excellent experience purchasing our first Subaru. Working with the sales department was excellent. Subaru. Working with the sales department was excellent. More

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This was by far our best experience at a dealership. Jay and Jason made the purchase and financing easy and answered all our questions. We purchased our previous Subaru from a different dealer and they Jay and Jason made the purchase and financing easy and answered all our questions. We purchased our previous Subaru from a different dealer and they aren’t in the same league as Brilliance. We will be returning for our service needs and future purchases. More

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Salesman Keith Johnson was VERY pleasant to work with, as is the dealership. No pressure sales tactics .. none. No silly add-on fees (just to jack up the price). We will be our next car from Mr. Johnson, a is the dealership. No pressure sales tactics .. none. No silly add-on fees (just to jack up the price). We will be our next car from Mr. Johnson, as well. More

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Best car buying experience I have had this far. Sales, Financing and the Service Department are the tops. Sales, Financing and the Service Department are the tops. More

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Smooth transaction with no issues. Information was accurate and straight forward. Upfront costs held up. Information was accurate and straight forward. Upfront costs held up. More

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Go see Jay in sales. Low pressure and honest. Then ask for Jason in finance. All around amazing experience start to finish. Highly recommend! Low pressure and honest. Then ask for Jason in finance. All around amazing experience start to finish. Highly recommend! More

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From about sales rep Chad to the business Manager Jason, the entire team was amazing. the entire team was amazing. More

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Great sales staff - very friendly and no pressure to purchase the most expensive trim, model, etc. They actually try to help find the best car to suit your specific needs. Always being a phone call away purchase the most expensive trim, model, etc. They actually try to help find the best car to suit your specific needs. Always being a phone call away is also a huge plus! More

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