484 ontario Used Car Dealers

I’m extremely disappointed with the service and lack of - Nicole

I’m extremely disappointed with the service and lack of support we’ve received from Car-On Auto Sales following the purchase of our 2022 Toyota Highlander Platinum Edition. We recently discovered a serious issue with the AC system: a leak in the high-pressure line located at the rear of the vehicle, along with a noticeable Freon leak (which you can actually hear when the vehicle is turned off) and Freon staining on the insulated pipe. This has left us with a vehicle that blows warm air—completely unacceptable, especially as we have a newborn baby and rely on the AC daily. Despite the car being a recent purchase and this issue being well-documented among other Highlander owners (suggesting a potential defect), the dealership has refused to take any responsibility or provide assistance. I spoke with Mike, the sales manager, who was shockingly dismissive and rude over the phone. He showed absolutely no empathy for our situation, which has been both frustrating and stressful. We originally purchased the vehicle from Robert in the early fall and given his strong service expected a much higher level of customer service and support from management post-sale—especially for a vehicle in this price range. Instead, we’ve had to reach out to Toyota Canada directly to try and get this resolved. I would strongly caution others considering purchasing from this dealership. The customer service experience has been deeply disappointing and has left us regretting our decision to buy here.

We were pre approved with our own financing which Car Hub - amorton

We were pre approved with our own financing which Car Hub was upfront and told us the price would be $2200 more if we didn't use their financing. We declined their financing and then they were a nightmare to deal with, car salesman (Pax) ghosted me, they had their manager (George) call me saying they would not sell the car to my finance company but would sell to me only. We made it work by wiring $ from our finance company into our account and then wire $ from our account into Car Hubs account (cost us over $100 to do so). They would not give us the bill of sale for some unknown reason for 2 extra days which delayed the whole process (told us on Friday 10am they would send us the bill of sale but would not give it to us. We had to go physically into the building as they would not answer our texts or calls for it. George then told us their higher ups would not give the paperwork to us until Monday at 10am but wouldn't tell us why - not sure why they couldn't tell us this on the phone as we live an hour away). Then on Monday told us the $ had to be wired into their account by Wednesday at the latest (this can take 1-3 days to wire $, especially now since they wouldn't accept the $ or even speak with my finance company). We had a trade in to start with and they visually looked at it and gave us a price. Then they told us once we were ready to sign the deal that we had to bring the car back in so they could mechanically inspect it and the pricing could change. They said they don't firm $ up until we are ready to sign as it costs them $ to have it inspected (we thought everything was done and I had a final price from my finance company that we agreed upon - now it could change according to what Car Hub would give us now for our trade in). We then removed our trade (as we decided to keep it) and they were not happy about it. Told us over the phone that they make $ on financing, trade ins and extra warrantee - all of these we declined. Very unprofessional to say this over the phone but it makes sense on why they were so miserable with us. We then dealt with their finance guy Chris Dafos who was the only saving grace of this company. He was great to deal with and helped me through the process and we got it done. I would never step foot in or ever purchase a car from here. They were the only dealership that had the model of car I wanted (2024 Jeep Grand Cherokee L Summit Reserve - which I do love and the car is stunning) or I would have walked a long time ago. Very stressful and they were not helpful at all.

Supper service and very over beyond. - Stevedbunker

Supper service and very over beyond. My sales person was very kind and very helpful and worked very hard to please me and to make sure everything was perfect for my purchase of my new Mercedes so was management accounting management and I have never left star motors because I can trust them more and they very patient with me..

I had the displeasure of visiting this dealership last - Eric S

I had the displeasure of visiting this dealership last weekend. I called on Friday inquiring about a vehicle that, when compared to many other comparable online listings, was a great price. After calling the dealership and them saying "we have the best price for this vehicle in Ontario" I committed to making the 4-HOUR DRIVE from the GTA the next day, with full intention of purchasing the vehicle. The test drive went well, but once we got to the office to talk numbers it was all downhill from there. The salesman had failed to put in the ad that vehicles purchased with cash in-full were subject to a $2000 extra-charge on top of the advertised price, and that the Autotrader price was based on financing through the dealership. Not only did they fail to put this in the ad, but they failed to take accountability for the situation and insisted I still pay it. To make matters worse, the salesman and their associate knew very well I was traveling from a very far distance and that I wanted to pay in cash full, and yet, still didn't say anything. The cherry-on-top was the "optional" warranty and anti-theft package the salesman wanted me to purchase along with the vehicle, an extra $6000+. I didn't want to purchase any of these add-ons, and they still wouldn't budge stating: "...this is the best price I can offer,...if I go any lower Il be losing money". This is a very simple and clear-cut example of false advertising and bait-and-switch pricing. To anybody in the market for a new/used vehicle in the Pembroke-area and beyond, avoid this dealership at all costs. Shame on the salesman (you know who you are), and shame on the management team that allows this to happen. The used-car salesman stereotype is alive and well at Pembroke Chrysler Dodge, Jeep & Ram.

On May 06 2025, I ended a twenty month ordeal with Subaru - Jack

On May 06 2025, I ended a twenty month ordeal with Subaru of Hamilton when my 2014 Forester,(roughly 117,000 km) which had been serviced almost exclusively (except for times I had oil changes done at a Toyota dealership that was closer to where I live, with the dealership‘s OK) at the SoH dealership. My vehicle’s transmission stopped working and was towed to the Hamilton dealership on September 06, 2023 and sat on their lot for roughly six hundred days while I tried to work out an arrangement to have it repaired. I dealt with Subaru Canada as well as with Cesare at the dealership. Cesare told me about how in cases like this an arrangement could be made where each party (Subaru Canada, the dealer and myself) would pay a third of the cost to have the car repaired. I told Cesare that this sounded fair and we shook hands on it. Cesare asked for some time to make the arrangements and said he would call me when he was finished doing so. After waiting for about two weeks, I called back and was told that Cesare was no longer employed by the dealership and so our deal was no longer applicable. After Cesare’s departure I started to deal with a guy named Brian and he and I communicated many times about this vehicle with no satisfaction reached for either of us. After many months of inaction I became so frustrated that I wanted nothing more to do with this dealership. Craving some kind of closure, my wife decided to call Brian to see if she could break the impasse and come to an arrangement. At this point Brian told her that the car was no longer good for anything but scrap and that he would buy it from us for 500 dollars. He also said that if we didn’t want to sell we would have a week to remove the car from the lot or he would begin to charge us storage fees. Of course, there are many details that I have not included in this review for the sake of brevity. Long story short, I would have given zero stars to Subaru of Hamilton if that were an option. As a senior, I feel very much taken advantage of by this dealership. I will never buy another Subaru (obviously) and I could never recommend Subaru of Hamilton to anyone else after the disdainful treatment that I have received there. If you are considering a purchase of a vehicle at this dealership I would just say one thing, let the buyer beware.

Don't ever ever trust what they explain. - lee810rich

Don't ever ever trust what they explain. check all the documents carefully. words not same as papers

Disappointing experience – Lack of professionalism and - zemith.sabri

Disappointing experience – Lack of professionalism and accountability I purchased a Ford F-150 Lightning from this dealership, and the experience has been extremely frustrating. From day one, key accessories that were clearly discussed and expected—specifically the Ford Mobile Power Cord and Tesla adapter—were missing at delivery. Despite repeated written confirmations from their sales agent that these items were ordered and would be provided, months have passed with no resolution. Worse, after chasing them for weeks through emails and phone calls, the dealership's executive VP now claims these items were never part of the deal and is only offering to cover half the cost—even though they were acknowledged as missing from the start. This is not how a professional dealership should operate, especially when selling high-end electric vehicles. The lack of clear communication, follow-through, and respect for the customer is deeply disappointing. Be very careful with what is promised to you—get everything in writing and double-check what is included before you sign. I regret trusting their word and would not recommend this dealership based on my experience.

Would never buy a car from the sales team here or have my - Fernando

Would never buy a car from the sales team here or have my car serviced. I am on my third Kia in a row and go to another city to buy and service my vehicles because of how bad the service is here. Sales team comes across sleazy with old school sales tactics - won’t properly discuss pricing, leave you sitting in the office for ages alone while they go to “see what they can do” with the sales manager, won’t let you take the negotiated price with you to shop around, pressure you, etc. Awful antiquated sales experience. Service department used to be better and now just doesn’t cut it. Don’t understand their own product, dismissive, act like you’re a burden, lack of urgency in answering calls or dealing with customers. Think this place needs new ownership to shake up the culture.

Jay was very good and helpful. - Rohiniarul

Jay was very good and helpful. He said it will take half hour, he was right. Thanks Jay.

By far the best Kia dealership I’ve been to! - amanda_

By far the best Kia dealership I’ve been to! Unfortunately had to have my car towed to another Kia recently & it just stultified why this one is amazing! They go above & beyond for their customers

🚨 **WARNING: BEWARE OF AUTOPLANET DEALERSHIP FRAUD** 🚨 - ansalsudheer56

🚨 **WARNING: BEWARE OF AUTOPLANET DEALERSHIP FRAUD** 🚨 I recently purchased a **2022 Hyundai Elantra** from **Autoplanet**, and my experience has been nothing short of a nightmare. The dealership assured me the vehicle was **fully serviced**, including transmission fluid change, engine oil change, and filter replacements. However, after a few months of driving, my car suddenly stopped due to a **transmission failure**. Upon getting multiple diagnostics from professional auto shops, I was informed that the **wrong transmission fluid** was used, causing severe damage. I provided these reports to the dealership, yet they refused to take responsibility. Instead, **they tried to make me trade the car or pay out of my own pocket for repairs**—a clear case of negligence and fraud. After wasting **countless hours and over 10 trips to the dealership**, I was forced to pay **$3,200+** for repairs. Even after they replaced the transmission, they initially installed the wrong type (push-to-start setup, which my car doesn’t have). After another long wait, they replaced it again, but the car still had **gear shifting issues** and drove terribly. It was obvious that **they hadn’t even test-driven the vehicle before delivering it back**. To make matters worse, when I inquired about a trade-in, they offered me a **shockingly low $12,500**, whereas multiple auto shops in the **GTA region valued my car at $15,000+**. They are clearly **taking advantage of customers** by undervaluing cars for their own profit. 🔴 **Major issues with Autoplanet:** - They **falsely claimed the car was fully serviced** when it wasn’t. - Used **wrong transmission fluid**, causing failure. - **Refused to take responsibility** and forced me to pay for repairs. - Provided **poor repair service**, delivering a car with ongoing issues. - **Tried to profit further** by lowballing my trade-in value. - Their **Carfax and service records are unreliable**—they repair cars but do not update Carfax, meaning you **can’t trust the service history**. I waited **over 15 days** for a proper resolution, but they only focused on **making more profit from their own mistakes**. **DO NOT trust this dealership.** They claim to be the **largest dealership in the country**, but their service is deceptive and unprofessional. **Always check Carfax and service records thoroughly before buying from them!** 🚫 **Save yourself the stress—stay away from Autoplanet!** 🚫

Wish I could leave a 0. - k.i.mullings

Wish I could leave a 0. This place is a giant scam. They will gladly take your money, but when they have to return it, it takes forever. Day 3 of waiting for my money back after being told a, that it would be issued within 24 hours and b, being told that it would be issued today. It's now Friday evening and they are closed. Looks like im not getting anything till Monday... It will have been almost a full week

I went to the dealership after finding on CarGurus that - arbi.kevorkians2

I went to the dealership after finding on CarGurus that they had a car available well within my budget a Subaru 2010 Forester they told me it was running it was fine and no issues but everything else is I understood that have to spending time going out there they take us to a abandoned lot in some backwoods Mall and they show us the Subaru didn't even start the guy tried to use a battery booster didn't start then he takes us back to the dealership you showed up a Toyota which was perfect well within our price range tells us how much it's going to be well during the test drive we come back to the dealership tells me oh the price is gone it was wrong listed wrong it's now $5,000 from 1400 to 5,000 he even try to sell us a box rust bucket and a Honda CRV rust bucket the agent the salesman hasan seaid then he calls me apologizing or I'm sorry I'm sorry blah blah blah still trying to tell me if you can get a battery for trying to sell me that piece of garbage and Subaru well I'm so happy I left I went to the Honda dealership near my area my house the guy who sold me my original Civic gave me the best option traded it in for a beautiful SUV and guess what Hassan no rust they lost my business forever stay away from Toronto Honda on Danforth they are nothing but liars crooked and not organized gamers they lie to you and then they try to rob you if I could I would give Toronto Honda their management and the sales guy Hassan zero Stars and possibly have to go to omvic as well

Whole place is crooked. - 1343125

Whole place is crooked. Swindling people out of money. Lawsuit is coming, see you in court.. (Ford as a company has no credibility, produces low quality cars that break down. This dealership doesn't honor warranty of cars they sell. Moreover, there is a feeling this dealership in cahoots with warranty department at Ford Canada in denying repairs to cars under warranty. The judge in court will laugh at you.) People, stay away from this place in particular and Ford company in general.

Absolutely appalling service at Peterborough Hyundai. - morgan.dan

Absolutely appalling service at Peterborough Hyundai. Our vehicle broke down and was towed there for a warranty repair, but they left it sitting for 10 days while prioritizing tire changes. After finally replacing the defective ICCU and 12V battery, they neglected to refill the battery coolant. On our way home, the car repeatedly overheated, forcing dangerous highway stops. Another dealership quickly identified the empty coolant reservoir, costing us two days of rental fees and additional mechanic expenses. Peterborough Hyundai initially promised reimbursement but then refused to answer our calls. Avoid this dealership at all costs—even if your car is towed there, paying extra to redirect it elsewhere is completely worth it.

Recently we purchased a 2021 BMW X1 from Janex Auto - kevin

Recently we purchased a 2021 BMW X1 from Janex Auto Sales. We had a very positive experience with them. Any items which we identified as possible safety concerns were addressed prior to us purchasing the vehicle. When we picked up the vehicle it was clean, and the engine compartment had been detailed by Ujjwal. This was the first time we have purchased a vehicle where the gas tank was full and we were not charged for this expense in the Bill of Sale.

I’ve owned two Kia Sorentos—both were disasters. - Jules

I’ve owned two Kia Sorentos—both were disasters. The first engine failed at 165,000 km. The second one needed a full engine replacement at 156,000 km. These engines are notorious for burning oil and sudden failure, and Kia knows it—there’s even a recall on them. Yes, they replaced my second engine under warranty, but the process was brutal. Getting Kia to actually honour the warranty felt like a full-time job—ignored phone calls, vague answers, and constant runaround. Kia loves to advertise a 10-year warranty, but what they don’t say is how hard they make you work to use it. These aren’t durable vehicles—they’re short-term cars with long-term headaches. If you’re thinking of buying a Kia, don’t. Buy a Honda. At least they build cars that last.

Terrible experience with financing options and the - juliasmom

Terrible experience with financing options and the salesman. We left the dealership because we told them we are not trying to haggle we just don’t want expensive payments and this doesn’t match our needs so we left. They called us back to offer more incentives and the cost was way over what we said would be our top budget. It was uncool to offer something yiu can’t even come close to especially once we had already left and said no. I’d be weary of someone who had tons of sales awards on the wall. It doesn’t mean that they are a good salesperson it means they will do whatever it takes to get the sale. There is a difference. We would never go back there they meet the definition of car salesman! He wasted our time and made us think this sale was possible when he knew it wasn’t. We were leaving to go to a different dealership and he called us back promising so much more than he could offer. At the end of the day I’m mad at myself for trusting this person as they were so misleading.

Paul is helpful, knowledgeable and professional. - JW

Paul is helpful, knowledgeable and professional. He manages to keep his cool at all times. Thanks for being a great guy :)

BEWARE IF YOU ARE BUYING A NEW CAR HERE - Alex Vince, the - EcoRon

BEWARE IF YOU ARE BUYING A NEW CAR HERE - Alex Vince, the sales person, wanted nothing to do with me after he received the cheque for the car and refused to deal with any of the outstanding issues. I made a complaint to management about him and received no response to date. He cost me a lot of extra time and money, and appeared to either have very little knowledge of the products he was selling or said things just to make you buy the car (but didn't follow through) - he was disrespectful and utterly rude to me. To add to the incompetence, I was actually given a new water pump instead of a charger for my car (it is an EV)!

Absolutey Horrible Horrilble Customer Service and Junk - Lisa

Absolutey Horrible Horrilble Customer Service and Junk Vehicles. I do not recommend them at all.

You want a great deal, go to Rami. - Durango

You want a great deal, go to Rami. He will take care of you. And for the parts, ask for Tony. He will give you best prices. All others were great but I dealt with those 2 gentlemen.

Worst service ever had! - Corbiere_jr

Worst service ever had!! First I was told my truck was ready for pick up because issues were fixed. I get the keys start to leave truck goes back into limp mode so the truck was back into service area and needed to stay to get it fixed. I waited for two hours for a shuttle and I had to call for another ride because shuttle service was way too long. They offered to pay a rental as my truck was in the shop for repairs and as I got the text saying my truck was ready for pick up, I called and was informed they are not paying for the rental they offered. Not a happy customer

Seriously bad customer service, highly not recommended. - zaslam

Seriously bad customer service, highly not recommended. Got the time to inspect a car when reached person was not available and no one else could show the car. Waited for the sales person to come back and when he came back rather coming to us he started chatting with his colleagues. When we approached him he handed us over the keys and disappeared. As we didn’t like the car we handed over the keys back and asked about a car parked in next spot. When he told me the price I just said that it seems like higher than market price and sales person rather trying to explain me why it is priced higher than market started telling me that you have no clue about that car and you should not even looking at and left us there with a comment that go on web and if you find a better price of same model I will give it to you. Based on that challenge I sent him a same model car from another dealer and he said ok I will talk to my manager. The sales person was rude and unprofessional highly not recommended.

Zero rating if possible, I never expected such rude - AH

Zero rating if possible, I never expected such rude people can work for Kia. Kia should take note. The car in warranty and service is denied with a manufacturing defect that I got done from another dealership. never returned to such a dealership. Was shocked when the service manager had the same attitude and zero customer care.

We had nothing but trouble with our 2018 Ford Escape. - cshour4

We had nothing but trouble with our 2018 Ford Escape. In March 2025, we paid for an extensive diagnosis and then almost $7000 in repairs. Two months later they said the car needed another $5000 in repairs. We decided instead to trade it in. Luckily the dealership had a Mazda on the lot. The negotiation was questionable at best (they said one thing but at the last minute put in a different number for our trade-in value) but we ultimately traded in ourFord for the Mazda. The final straw was when I went to pick up the Mazda - they charged me over $400 for the diagnosis of the problems with the Ford I was trading in. They needed to diagnose it anyway and so essentially I paid for that. Don't buy a FORD and if you do, don't use this dealership.

BUYER BEWARE! - petra-ann.wilson

BUYER BEWARE!! DO NOT BUY A CAR FROM ICAR THUNDERBAY!!!! This summer I purchased a 2019 Elantra with 40 000 kms on it from ICAR. The car appeared to be in good condition and with low milage. When I brought my car to the carwash however, I barely started to spray the hood and a bunch of paint just wiped off my car. I contacted the sales rep that sold me the car and he said that it was my fault for bringing the car to the car wash. I then went to an auto repair shop and they confirmed that there was definitely something wrong with the paint and that bringing it to the car wash should not have taken off the paint as described. I then emailed the sales rep that sold me the car. He again told me it was my fault for washing my car at the carwash, even though I barely sprayed it, but said that if I got a second quote to fix the paint, they would see what they could do to help me get it fixed. He also claimed that they care about my experience with them and want to help me fix this issue ( LMDAO) . I then sought out a second opinion and quote at a different auto repair shop. I was told by the second car repair shop that not only was it not my fault that the paint came off, and that unless I was holding the pressure washer directly against the paint ( which obviously I did not do), then there was no reason for the paint to come off and clearly there was a defect in the paint. Every single car owner brings their car to the carwash and the paint doesn’t come off like that. This car repair expert told me to just keep contacting the people who sold me the car, because it clearly was a defect with the paint. I have since sent in this quote to icar and they have decided to just ignore my emails and refuse to acknowledge this issue further. My partner has been looking to buy his own vehicle and was interested in a car at icar but has since changed his mind, seeing how they have been treating me. Again, do not buy a car from ICAR THUNDERBAY, I regret trusting them, now I am going to be out an additional 1500$ to repair the paint, when I am already overpaying for the car I got. PLEASE PLEASE PLEASE< DON’T FALL FOR IT> THEY WILL NOT ASSIST YOU IF YOU FIND SOMETHING WRONG WITH THE CAR YOU BUY FROM THEM >

Just wanted to give big shoutout to Steve Ott . - Redwings91

Just wanted to give big shoutout to Steve Ott . Terrific salesman. Was treated extremely fair. No pressure.

Excelente Servicio en MyCar con Alejandro, Tim y Zach. - William

Excelente Servicio en MyCar con Alejandro, Tim y Zach. Que gran equipo! Quiero expresar mi total satisfacción con la experiencia de comprar mi carro a crédito en MyCar. Desde el primer contacto hasta después de la compra, la atención ha sido excepcional. Me brindaron un servicio increíble, español desde el principio, lo cual hizo todo el proceso mucho más fácil y cómodo. Su ayuda fue fundamental con el crédito y el seguro, haciendo que todo fluyera sin problemas. Lo que más valoro es el seguimiento post-venta. Se preocuparon por saber cómo me había ido con el carro, si estaba satisfecho y si necesitaba algo adicional. ¡Definitivamente un servicio de primera! Recomiendo MyCar y especialmente a Alejandro si buscas una experiencia de compra de auto sin igual.

Purchase of my 2017 Ford Escape was made so easy & far - blockhart

Purchase of my 2017 Ford Escape was made so easy & far from uncomfortable by the sales rep. David Bagot. Won't be the last time dealing with him. Very professional.