Richmond Hill Honda

Jay was very good and helpful. He said it will take half hour, he was right. Thanks Jay. He said it will take half hour, he was right. Thanks Jay. More

I recently had an extremely frustrating experience with the service at Honda Richmond Hill that I feel compelled to share. I own a 2024 Honda CR-V EX-L Hybrid, which developed a significant issue with the the service at Honda Richmond Hill that I feel compelled to share. I own a 2024 Honda CR-V EX-L Hybrid, which developed a significant issue with the emissions system. The car would make a loud roaring noise and shake heavily when shifting from gas mode to EV mode. I dropped off my car at the service center around 9 am and even was not provided with a service shuttle back home, which was so disgusting. After a full day, I received a call notifying me that the car was ready, and they assured me that the issue had been resolved. Unfortunately, just one day later, the same problem returned. I took videos to document the issue and returned to the dealership. However, when I showed them the footage, they dismissed it and insisted that the problem was normal, even though the issue was clearly visible on the car's LCD. They didn’t acknowledge the severity of the situation and insisted that I insisted to leave the car for further inspection. I had no choice but to agree, and they assured me that it would be ready by 6 pm the next day. At 2:30 pm, I received a call saying that the car required a new part, and they would need another full day to complete the repair. I was told to return the following afternoon at 4 pm. However, when I arrived at the promised time, I was told the repair was still not complete and that I would need to wait another two hours. Throughout this entire process, I encountered severe customer service issues. The team lead and service manager showed little to no understanding of how to handle an unhappy customer. Instead of offering apologies or acknowledging the inconvenience, they simply justified the delays and refused to take responsibility for wasting my time. To make matters worse, this was not the first time I had encountered such poor service. The previous time I had an issue with the adaptive cruise control, it took a full some days to resolve, and I faced the same rude and unprofessional behavior. When I reached out to my sales representative for help, his response was simply, "What can I do?" – which felt dismissive and unhelpful. It seems that their only responsibility is to get you to purchase or lease the car, and once that's done, customer care seems to take a back seat. I would like to emphasize that my car is fully under warranty, and I’m paying for these service days. Each time I brought the car in, I was told there was no problem, even though it was clear that there was one. My time, as a paying customer, has been completely disregarded. It’s disheartening to experience such poor customer service from a brand like Honda, which prides itself on treating customers with respect and valuing them as a valuable asset. The staff at this location should have been taught how to interact with customers and apologize when mistakes are made. Basic customer care skills, such as understanding a customer's frustration and offering a sincere apology, are crucial. Sadly, I did not see any of that here. This experience has left me extremely dissatisfied, and I will be seriously reconsidering any future service or vehicle purchases with Honda. I will recommend any of my friends that stay away from Honda. I am sure sometimes the power of word of mouth would be immense! More

I trusted this Dealer with my New 2023 Honda HRV. Never use their service. Scam you. I have only ever used them for service. Today as my car is now out of Warranty, brought it to another mechanic to Never use their service. Scam you. I have only ever used them for service. Today as my car is now out of Warranty, brought it to another mechanic to look at. He noticed that my battery connection was cracked and battery severally corroded. and connect was cracked. Only way this could happen was the mechanic at the dealer did not know what he/she was doing. I only ever brought my car to this dealer for regular service. Also they never check your fluids on regular oil changes. Complained twice washer fluid was empty ( after service). Never take your car her. Who would expect this from a Honda Dealer. More

I would like to show my appreciation for the thoughtful service I was provided with by Shawn, during servicing my Civic Honda, this past week. service I was provided with by Shawn, during servicing my Civic Honda, this past week. More

I have always had a great experience at the Service Centre at this location. The gentlemen in the service garage centre are always pleasant to deal with. My Service Advisor Jun Su Kim was very thorough Centre at this location. The gentlemen in the service garage centre are always pleasant to deal with. My Service Advisor Jun Su Kim was very thorough and informative. His knowledge and honesty about the problem was appreciated and key to me returning to this location. He explained to me my options and immediately had the vehicle in for repair. We highly recommend this service location and will definitely continue using them in the near future. Thanks for your hard work! More

worst service, they never return your calls will not be using them again for service using them again for service More

The reception lady was terrible who picked up the call. The service was terrible where there was no communication and they hung up when they saw your number calling again. I would not recommend this shop a The service was terrible where there was no communication and they hung up when they saw your number calling again. I would not recommend this shop and I won't go back. More

Looking for a new car? Richmond Hill Honda is knowledgabe. Does not play games. Has integrity and is pressure free. They hear and respect what you are saying. Need a servi Richmond Hill Honda is knowledgabe. Does not play games. Has integrity and is pressure free. They hear and respect what you are saying. Need a service? They are always on time, on quote, professional., courteous and very helpful. New car salesman Ali is a consumate professional, hears what you are saying and is respectful of it! No upsales, no pressure, a pleasure to deal with. This dealership has never disappointed me for a moment. Not a single complaint or disappointment in all the years I've been there. They have it all over other Honda Dealerships. More

Service Centre here is the worst. No one picks up the phone, returns calls, and when you do call in to find out about ordered parts, the excuse is always the same, our system was down No one picks up the phone, returns calls, and when you do call in to find out about ordered parts, the excuse is always the same, our system was down for several days. No phone call to let you know that they were not able to order parts, and perhaps you can go someplace else. When its warranty work, be prepared to go to the back of the line. Zero personality from any of their agents, can't even look you in the eye when speaking with you. More

Bought a 2023 Honda CR-V Touring Hybrid and the new battery of the car at this dealer had failed and had to be replaced. The service report indicated an odometer reading of only 6684km, highlighting th battery of the car at this dealer had failed and had to be replaced. The service report indicated an odometer reading of only 6684km, highlighting the alarming brevity of the battery's lifespan. I am deeply concerned about the lack of quality assurance and testing conducted before the vehicle was dispatched to the dealership. Such premature battery failure not only inconvenienced me as I could not startup the car at all to drive to work but also undermines my confidence in the reliability of Honda vehicles. More