30 Ontario Subaru Dealers

Had my 2014 Crosstrek in for suspension service at - Bentley's Dad.

Had my 2014 Crosstrek in for suspension service at Marostica Subaru prior to a long journey planned for this month for specialist healthcare reasons. I have never experienced such satisfaction. The mechanical team took such diligent care! The supporting staff was kind, attentive and welcoming. Even the owner took the time to see i was well cared for and doing well. Remarkable. The result was my humble little Subie came out with a treatment suitable for a creation of Ferruccio Lamborghini. The car drove like brand new, as well, i am rejuvenated. I shall never forget the kindness and attention i as afforded this day, and suggest it is not a great car but great after purchase care that makes for lasting satisfaction, and continued loyalty. Bravo Marostica Subaru! Bravo!

Thank you to Abhishek Verma. - Bernadette O’Toole

Thank you to Abhishek Verma. Your friendly, professional and knowledgeable way made for a very positive experience. I would recommend friends and family to deal with Abhishek. The feel of the dealership was very welcoming and you got the sense of respect among employees/sales, service and management.

Incompetent service diagnostics! - sandorthegreat

Incompetent service diagnostics! Said I needed a new CVT module at $3500 plus recommended I change the transmission because of high mileage at $6500!!! Ended up fixing the car myself in 10 minutes for FREE!!! But not before being charged $180 for the "diagnostics". I drove my car home against their recommendation (figured I had nothing to lose). The next day I did a quick google search which indicated it might be a battery connection issue... When I opened the hood I noticed the positive battery terminal was caked with white powder (corrosion). After cleaning the battery terminals and tightening the cables the car has now been working perfectly for 2500km! Complete incompetence on their part. They made an assumption based on the error codes without even inspecting the car. They clearly did not even open the hood before informing me the repair would be a minimum $3500! A co-worked said "Don't take it to the dealer, they'll just rip you off." Marino's service team proved that without a doubt! Unfortunately my independent mechanic isn't a transmission specialist or I would have gone to him. Thankful in the end they were clueless and I didn't spend more than the ripoff diagnostics fee.

salespersons very professional and attentive to - elioroppa

salespersons very professional and attentive to customer's needs, Sheena, salesperson was professional, accommodating and kept her appointment to the agreed to time, also explained features of the vehicle

Jose was very knowledgeable, helpful and patient. - marieclaude33

Jose was very knowledgeable, helpful and patient. He made the car buying process very easy and less stressful. I am very happy with our experience.

All staff were very friendly and helpful, even those not - karen.burns

All staff were very friendly and helpful, even those not involved with our sale. We found them to be knowledgeable and showed attention to detail. We would recommend this dealership to our friends.

It a great experience with this dealership. - Andy Ford

It a great experience with this dealership.Staff are great and helpful. Specially Chris,he was able to guide us until the end and deliver the 2024 Forester to our home. I would recommend this dealership for their great work giving good service to the customer.

This was the best experience I've ever had buying a car. - gmbooth61

This was the best experience I've ever had buying a car. Ollie was amazing. He was knowledgeable, professional, and fun! The entire process with Ollie from choosing a car, signing the papers and showing me and my wife all the features of the car was smooth and easy. I highly recommend Ollie to anyone looking for new or used vehicle.

As a repeat customer at this dealership, I would expect - liur

As a repeat customer at this dealership, I would expect that Management would not try to gouge customers - that was the feeling that I got when time came to sign the lease agreement. I was told that it was Management's decision to enforce the 1,399 Lease Waiver "Option" as a mandatory requirement for leasing the vehicles at this particular dealership. When I contacted Subaru Canada, I was told that it IS EACH DEALERSHIP's decision to enforce the Lease Waiver Plus and that Subaru Canada cannot overrule. Granted, the option was never taken off, but eventually they recommended that I take the Appearance Plus, because it was a better choice since I am planning to buy out the vehicle after 2 years. Given that I had no way to opt-out, I then took the Appearance package which extends 2 year extra than the Waiver (which is 3 year) on a 2-year lease. Very disappointed here. So I am writing this to let others know what you may be dealing with in coming to this particular dealership. The sales agent and finance manager tried their best to help me, but in the end it was moot.

I found service advisor Catalin Rangu to be professional, - ronmac

I found service advisor Catalin Rangu to be professional, helpful and friendly. Each time I have taken my Subaru Outback in for service he has dealt with my problem(s) with expertise and efficiency. He does his job exceptionally well, is unfailingly gracious and polite .Catalin is a credit to this Orillia dealership. Ron McIntosh of Bracebridge

I bought a new WRX from Otto's and it was a great - AB

I bought a new WRX from Otto's and it was a great experience. I needed a second car and went to Toyota, Hyundai, Honda, Mazda and VW. Most of my experiences weren't positive. In some cases, it was like they were doing me a favour by finding me a new car "in this climate". Walking into Otto's was a breath of fresh air. The sales person, Sami Musleh, was kind, friendly, answered all my (many) questions and wasn't pushy about buying. I ended up coming later after going to several dealerships and again, Sami was friendly and gave me all the time I needed to get my stuff in order. Pick up was so nice as well. The car was spotless, the winter tires were on, the financing person made sure I was in and out fast (as I had another meeting to go to) and there was a nice give basket waiting for me in the car with chocolates, wine, socks, cookies and more. I can see why this place has so many loyal customers.

I got in my car on Sunday and by mistake I hit the front - dianned68

I got in my car on Sunday and by mistake I hit the front wipers....they were frozen. When I got in the car on Monday, the drivers wiper wouldn't work only the passenger side. Thought it was the wiper arm. I took it Subaru in Hamilton. It was fixed in about 15 minutes. It was just the screw was loose. They tightened both sides and topped up my windshield washer and it was N/C. The man (I think it was the manager) was very very nice. NO COMPLAINTS!!!!!

An effortless experience for me that left a feeling of - melissa

An effortless experience for me that left a feeling of being taken care of and not worried. I felt safe in the hands of Shaun Pimental. The Barrie Suburu I definitely did not trust and left me with a bad taste in my mouth. The experience was professional, quick and easy. Definitely worth the switch for servicing my Crosstek.

Hassle-free experience, sales staff. - Tim Burgess

Hassle-free experience, sales staff. Smoothest new car transaction we have ever experienced. Highly recommend.

Their salesman, Rasa, is fantastic. - fore

Their salesman, Rasa, is fantastic. He is well informed, easy to talk to, and was never pushy when I was looking to buy a new car. Definitely ask for him!

Ordered a new vehicle with an offer on my trade in. - Shocked

Ordered a new vehicle with an offer on my trade in. 4 months later when the new car arrived, the Sales Department "re-evaluated" my trade in (the mileage was 3,000km more) and they changed the offer to 35% less. I had to move forward since they had me over a barrel at this point, but I sent an email to head office. They never responded. Just beware.

Wanted to Thank Cory, Robbie and the entire Budd's team - toddfaver

Wanted to Thank Cory, Robbie and the entire Budd's team on the way they handled my vehicle. The communication on what needed to be done, the time it would take and the cost was all great! the exceeded all of my expectation Thank you Team Budd

We just purchased a 2024 Subaru Outback at this - Victoria

We just purchased a 2024 Subaru Outback at this dealership. Thumbs up to Christian, the sales associate that helped us. Christian is professional, polite, knowledgeable and made our experience seamless. He is a dynamic member of the staff here. If you are considering buying a Subaru, we recommend you stop by Barrie Subaru! Ask for Christian!

Title: Disappointing Service Experience at Subaru of - crosstrekguy

Title: Disappointing Service Experience at Subaru of Maple I recently had my 2018 Subaru Crosstrek serviced at Subaru of Maple, and unfortunately, the experience left much to be desired. The service was handled by Moazzam Hussein, and while I appreciate his efforts, I can't help but feel disappointed by the overall experience. To begin with, the initial quote provided for the service was significantly higher than what I had expected based on my previous experiences with other Subaru dealerships in the GTA, and much higher than Barrie Subaru. The original quote of $1400 + HST was already over $300 more expensive for the same service than the competition, which raised concerns from the start. After some negotiation, I managed to bring down the price by 10%, but the troubles didn't end there. During the service, Moazzam advised me of several additional repairs that were supposedly needed for my vehicle. These included a tire patch for $65, a wheel alignment for $130, a battery replacement for $210, and machining to remove rust from my brake rotors for $210. While I agreed to the tire patch, wheel alignment, and battery replacement, I felt hesitant about the brake rotor machining. Upon conducting further research, I learned that brake rotor rust rarely necessitates machining, as it usually wears off naturally with regular driving and braking. Given that I use my car as a daily driver and had no issues at all, it seemed unlikely that the rust had accumulated to such an extent that machining was required. My concerns were compounded when Moazzam seemed to pressure me into getting the brake rotors machined, instead of proceeding with the battery replacement I had initially considered. This pressure tactic was unsettling, and I ultimately decided not to proceed with the machining after all. To my surprise, when I called to cancel the machining, I was informed that the process had already begun. When I requested photos of the remaining rotors to assess the need for machining, Moazzam was unable to provide them, raising serious doubts about the necessity of the service. The entire experience left me feeling as though I had been scammed and pressured into agreeing to a service my vehicle did not require. To make matters worse, after the service, I was contacted by Evan from Subaru of Maple, who urged me to give them a perfect score on the upcoming CSI survey from Subaru Canada. I explained my disappointing experience to Evan and expressed my inability to provide a perfect score due to the issues I encountered. Evan's offer to replace my battery during the next service without the cost of labor seemed like an empty gesture, as labor would have been included in the initial service anyway. It's worth noting that despite Evan's promise, I never received the email he mentioned, which only added to the sense of dissatisfaction. In conclusion, my experience at Subaru of Maple fell far short of my expectations. The pressure to undergo unnecessary services, the lack of transparency in providing evidence for suggested repairs, and the subsequent attempt to secure a perfect score on the survey have left me questioning the integrity of the dealership. I hope that my feedback serves as an opportunity for improvement, both in terms of service quality and customer communication, moving forward.

Finally bought my first Subaru and this local dealership... - Amy

Finally bought my first Subaru and this local dealership did not disappoint. Brayden was honest and did not pressure. Devin was open and also a pleasure to work with. I am obsessed with my Crosstrek Sport and Brayden was even helpful after the purchase to ensure I was completely happy and encouraged me to reach out if I had questions or concerns in the future. Thank you Subaru Niagara!

The service was great. - Chuck maclean

The service was great. Fixed my 2015 Subaru wrx in good time and quality service. Also bought a 2023 Subaru wrx and they were so helpful and gave us a great price on our used car.

BEST SERVICE IN TOWN!!! - atomblast

Everytime I've had an issue with my vehicle, John is always there to save the day. He's knowledgeable, friendly, passionate and professional. I've owned several other brands and been to many dealerships. Never have I met someone like john. This guy knows the brand like its the back of his hand. He always makes sure I.m taken care of. I've seen him deal with the most difficult of people and still maintain his composure where I wouldn't. He's truly an asset to the team and anyone that has an "issue" with him is clearly mistaken. Even my wife will only deal with him. Seeing a solid brand, and a personable person behind the counter, is why I bought from this dealership twice now. I'm confident my cars are in good hands when I give him my keys and I know I'll always get it back in tip top shape. We need more people like him. Truly thankful they have someone like him on the team!

Amazing customer service! And I love love my 2020 legacy!... - Adevost1687

Amazing customer service! And I love love my 2020 legacy! Best car purchase we made! Couldn’t be happier! Cody was amazing and made the buying Process a breeze! We have had the car for almost a year and couldn’t be happier with our purchase! And the service is always excellent when going for oil changes!

No service to drive you. - Rl

No service to drive you. You have to taxi or wait. I had a 3 hour service but still had to taxi even though i overheard service staff going for a coffee run. They lost my businesss

Excellent cars, sales and service! - mert64

Amazing dealership and people! We live just outside of London - it's totally worth the drive to Fenwick's in Sarnia. There is a Subaru dealer in London (my husband works down the street from them) but their customer service left a lot to be desired and thats why we went to Sarnia. We are now on our 2nd Subaru and our family has purchased 5 from Fenwick's. Shane, Chris, Ryan and all the other service team members are excellent. We tell all our friends and business associates that it's the best place to buy a Subaru and service it!! Always a positive experience dealing with them.

Excellent customer service! - anab

Excellent customer service!! love my Crosstrek highly recommend Matt! They go above and beyond what one would expect from a dealership.

Amaizing customer service! - Emanuel

Had problems with my Outback and tried to resolve it in the GTA, but received at most polite answers. Because I suspected to be a problem with the breaking system and because my next trip supposed to be towing a boat I was even more concerned. Out of any other options, already on my way, I called Minden Subaru and, even without an appointment, Eddie Pinelli checked my car, identified the issue and corrected it in 5 minutes. What a big difference compared with the GTA service dealers. Now I know where I will service my car and probable buy the next one.. Emanuel