Downtown Subaru

Last weekend we picked up our new 2024 Crosstrek . . "Snowball." This is our second Crosstrek purchased from Melissa. Three years ago Melissa set us up with "Belle". Once again Melissa made the entire . "Snowball." This is our second Crosstrek purchased from Melissa. Three years ago Melissa set us up with "Belle". Once again Melissa made the entire process fun, exciting and stress free. She pays attention to detail, knows her product and is focused on the customers wants and needs, not simply moving vehicles off the lot. Furthermore, she took the time to get in the car with us and go through all the features included. We would highly recommend Downtown Subaru and cannot say enough good things about Melissa. We will certainly be seeing her again in a few years when it is time to upgrade vehicles ! Kim and Tom ... (and Snowball !! ) More

Thank you Melissa for a really wonderful experience. You were excellent in every way. You were professional, caring and knowledgeable and just really pleasant to communicate with. I really appreciated y You were excellent in every way. You were professional, caring and knowledgeable and just really pleasant to communicate with. I really appreciated your patience and the amount of time you spent explaining details to me. You made a special effort and it made a big difference to my purchase. I love driving my new Subaru. More

Thank you to Melissa for the great care and patience. Great follow-up and speedy communications. Thank you for making my first car purchase an easy one! Great follow-up and speedy communications. Thank you for making my first car purchase an easy one! More

We found Melissa to be highly professional, cheerful, and very knowledgeable about the product line and the features of each vehicle. After determining what specific characteristics we were looking for in a very knowledgeable about the product line and the features of each vehicle. After determining what specific characteristics we were looking for in a car, she described those characteristics for each model in a way that helped us choose the best version for our driving needs. She made buying a new car a positive experience. More

Just picked up my new Crosstrek, although it was a bit of a wait, Melissa was extremely professional, when the car did arrive she took the time to show all the features. Would highly recommend Downtown Subar a wait, Melissa was extremely professional, when the car did arrive she took the time to show all the features. Would highly recommend Downtown Subaru and Melissa in particular. More

Melissa is by far the best dealer one can dream of - extremely professional, knowledgeable, helpful, efficient, pleasant, reliable. It has been my great pleasure to interact with her over the past sever extremely professional, knowledgeable, helpful, efficient, pleasant, reliable. It has been my great pleasure to interact with her over the past several years. She truly cares about every customer and makes sure all the questions one may have will be answered. Thank you so much Melissa, wishing you all the very best. More

We just took possession of a new Crosstrek to give some support to our 2011 Outback that still gets the job done. Melissa we extremely attentive and thorough at all stages of buy, build and deliver. Our support to our 2011 Outback that still gets the job done. Melissa we extremely attentive and thorough at all stages of buy, build and deliver. Our familiarity with 2024 driving and infotainment technologies has been substantially parked for the last many years, so Melissa's tutorial and offer of continuing support has been warmly accepted by us. The inaugural destination in search of Crosstrek memories will be St. Augustine, Florida in a few weeks. Downtown Subaru servicing has always been top-notch. As a retiree who likes to walk, I benefit from their location by trekking along Queen Street into the heart of the City until I get the call that the work is completed. Full package experience for me. More

We just purchased our Outback - Melissa provided exceptional service in explaining different models, reviewing options and making the sales process easy. She was very responsive to email questions a exceptional service in explaining different models, reviewing options and making the sales process easy. She was very responsive to email questions and provided patient, no-pressure advice throughout. When we picked up our new car she had great advice on security. She provided a complete tutorial on the car’s controls, so we felt really prepared to make the most of our new car. Thank you! More

Excellent service, excellent approach, exceptional customer service. Really appreciated the attention to detail, the straight-forward descriptions and discussions. This is our third car purchase at customer service. Really appreciated the attention to detail, the straight-forward descriptions and discussions. This is our third car purchase at Downtown Subaru. Special thanks to our sales/contact/Subaru person, Melissa Yiu for her depth of knowledge about the Subaru line and her detailed explanations for how the car's systems work. More

Just purchased a 3rd vehicle from this dealer with a 4th one on order. Very pleased with the service provided by Melissa Yiu - I highly recommend dealing with Melissa. one on order. Very pleased with the service provided by Melissa Yiu - I highly recommend dealing with Melissa. More