500 British Columbia Mazda/adler32 Service Centres

Went to service my Audi at this store, and dealt with - K.S.

Went to service my Audi at this store, and dealt with Drew. He was over the top professional from the start to the end, and made my wife (who had to drop it off before work) feel very comfortable and taken care of. The technician Connor did a fantastic job, and made sure the paperwork had everything he did, in great detail!

Michelle Harper and Cindy Driver were pleasant and - lionsfan

Michelle Harper and Cindy Driver were pleasant and helpful while KIA was replacing my engine.

Excellent service from the moment I contacted Matt. - Fercoby

Excellent service from the moment I contacted Matt. My vehicles battery had discharged through the winter and I had a flat tire. I was also in need of an oil change. Everything was done efficiently, and in a timely matter. Thanks Matt!

10 years dealing with this beautiful dealership! - J

10 years dealing with this beautiful dealership! And last week's visit it was very pleasant starting with Barbara! And finishing with Jim! Jim did an amazing job with my car with his beautiful customer service and professionalism

Great staff environment and friendly I will never go to - Simpsontheresa938

Great staff environment and friendly I will never go to another dealership I'm very happy 😊

Trevor and Chris communicated well and provided friendly - deemaybe

Trevor and Chris communicated well and provided friendly efficient service. Look forward to more of the same.Trevor put admirable effort into finding the best tires for my vehicle. Chris showed patience and pleasant cooperation when I needed to reschedule service. Sincere thanks to both employees :)

Words are not enough for the extra effort that Boris - gparsley

Words are not enough for the extra effort that Boris endeavored to resolve my winter tire issue. He was steadfast in his aim to ensure that a left the shop a very satisfied customer. I don't know what they are paying him but it is not enough. 10 stars for this fellow. Great job. Fantastic customer service. Outstanding.

Had an amazing experience with my car repair yesterday. - Mike Mountain

Had an amazing experience with my car repair yesterday. Courtney, my service advisor, arranged for a ride home for me, and ordered a taxi to pick me up at home. No charge. My vehicle was repaired on time. You're amazing Courtney! A shout out to all the staff I've dealt with there. Cheers, Mike.

Vishall our service provider kept us informed of how our - Phickli

Vishall our service provider kept us informed of how our service was going, even providing a short video. Letting us know and seeking our permission to perform a wheel alignment. He also on short notice was able to have our vehicle receive a mini detailing (inside and out) which we were very pleased with…thanks Vishall.

Appreciate the ease of ride home Attention to detail - mwarriner

Appreciate the ease of ride home Attention to detail Regular communication Explanation of pricing and invoice costs

Great service and friendly staff. - Thesmiths88

Great service and friendly staff.. Thank you to the Service Team for accommodating me on short notice!

Responsive and knowledgeable service team that has met my - Vivek

Responsive and knowledgeable service team that has met my expectation every time in quality and cost

They treat me like family at Island Owl and I love going - J Mose

They treat me like family at Island Owl and I love going there. I will always deal with them!

Brought my car in for diagnosis and repairs last August - Nilo K.

Brought my car in for diagnosis and repairs last August 15 and John Poernomo was quick to advise me of the problem. The repair was done in one day and I got my car back washed and vacuumed as promised. John explained to me clearly what the problem was. Thanks a lot John P. Nilo K.

This team provides the best dealership service experience - Jsantos

This team provides the best dealership service experience I’ve ever had! You gotta love a company that stands behind their customer!

Very helpful service rep and they did a good job with - ryancheyne89

Very helpful service rep and they did a good job with steering alignment and got me a last minute rental

This dealership is awesome! - k.gannon95

This dealership is awesome!! Everyone we’ve dealt with is incredible. We want to give a huge thank you to Ed, Darren, and Bryan in the service department! Our CX-5 has been having some issues and they really took care of us. Our service was done well and so quickly. Thanks Freeway!!!

Work was done promptly as promised. - rjnelson5662

Work was done promptly as promised. Didn’t spend all day waiting for a simple oil change

Best service I have had in 50 years of owning a car, the - lmonteith

Best service I have had in 50 years of owning a car, the staff, service and the others working there were all helpful and friendly, very courteous. I have lived in Vancouver, New Westminster and now Kamloops, best service ever. When I bought my car there as well, no hard pressured sales, very attentive. And listened to give me a great deal.

Friendly staff and courteous service. - orchidmonkey

Friendly staff and courteous service. thorough exams and honest quotes and repairs and services completed on time as expected with good communication throughout

David Cui, the Service Advisor is attentive, responsive - MX30

David Cui, the Service Advisor is attentive, responsive and courteous. He provides options and recommendation.

The service was great and staff helpful and professional - H2maclennanheather

The service was great and staff helpful and professional . My car looks new w again

Great service with a smile. - TdJager

Great service with a smile. From the front of house to the service advisor and knowledgeable technician.

Always helpful. - PE11779

Always helpful. Car cleaned way better than I ever would! Prices for service are reasonable. As a plus, the shuttle driver is a gem.

We had very good experience with the service department - Kenny

We had very good experience with the service department in Auto West BMW. Tony handled the service for our X3 several times. Every time he did a good job! The only issue is that the milage fee 25c per km is way higher than the gas price at the pump. Is the dealership trying to make money from the courtesy car?

Ok i made an appointment for my wife’s car, the first - curbarn@gmail.com

Ok i made an appointment for my wife’s car, the first conversation on the phone the person immediately said its due for a brake and coolant flush. I immediately said no the vehicle is coming for an oil change with a brake check and fluids check. Of course they did not follow instructions and A guy named ASH quickly duped my wife into other services. Of course afterwards they are telling me all the thing they did free like required recall repairs by the manufacturer. An oil change at 385$ is already stupid. But to rip[ us off afterwards is just dumb. I will certainly never buy another bmw as a result. Or ever recommend the car. No estimate was ever printed and returned to the customer

They were great, polite, knowledgeable, efficient - Debbieharmeson/service of my mom‘s car

They were great, polite, knowledgeable, efficient friendly. Did a great job detailing my car. Vehicle was ready when they said it would be.

The service staff are very helpful and the maintenance is - Eva

The service staff are very helpful and the maintenance is completed as scheduled. Five star!

I have already written a review. - Jeantibb

I have already written a review. Why do I need to repeat myself again when good work does not have to be repeated.

The service department went above and beyond for service. - Sterholland

The service department went above and beyond for service. They worked with my time frame and explained everything they found and repaired in the time they said they would have it done. I will be a repeat customer for my next vehicle.