Maple Ridge Volkswagen - Service Centre

VW Maple Ridge is outstanding ! !! The service department is the best !!! Doug Dacosta is always so helpful !!! !! The service department is the best !!! Doug Dacosta is always so helpful !!! More

My check oil light came on and normally when this happens I call the maple ridge dealership and I have some oil added just until my actual change oil light comes on and then I’ll book a service. That day I c I call the maple ridge dealership and I have some oil added just until my actual change oil light comes on and then I’ll book a service. That day I called and asked if I could do the same since I live in Surrey and I would have to drive to maple ridge to do so. Mind you I’m a nurse and I worked a night the night before so I was just looking for a quick in and out to help ease my mind and was so happy that I was told to come in. When I arrived Doug was who was helping me and to be frank he wasn’t helpful at all. I get quite anxious about my car and when lights start going off so naturally I just wanted someone to tell me everything was ok. I explained that I spoke to someone on the phone and that they would do the same thing they did for me last time which was add some oil to my engine however Doug insisted that I leave my car even though I couldn’t since I had to work again at 3 and then he decided to instead ignore my concern all together and encourage me to book a service. When I told him how many km I had on my car he made a remark as if he was in disbelief that I drove that many km… which frankly isnt his business . I’ve never had this issue with Drew before he was always so kind to me and he explained everything to me but this Doug guy honestly never again. I’ll go to another dealership instead of wasting my time driving there. More

Great customer service from Drew today. Fast, efficient and an awesome sense of humour. Thanks for making my day! Fast, efficient and an awesome sense of humour. Thanks for making my day! More

My wife and I are very pleased with the service we receive from this dealership. They are knowledgeable, friendly with an eye to staying within budget. Sales crew are top notch and the service departm receive from this dealership. They are knowledgeable, friendly with an eye to staying within budget. Sales crew are top notch and the service department takes care of all our needs. I can't wait to see the new building and location! More

I can’t say enough good things about the service department at Maple Ridge Volkswagen. Specifically their Senior Service Advisor “Doug DaCosta” is outstanding at his job. I bought my 2012 Passat department at Maple Ridge Volkswagen. Specifically their Senior Service Advisor “Doug DaCosta” is outstanding at his job. I bought my 2012 Passat TDI from this dealership and have been servicing my vehicle there the whole time. Doug has always been very easy to talk to, relatable, very understanding and very knowledgeable. He really makes an extra effort not only for me but for all his clients. Over the years I have had to stop in a number of times without an appointment for things that are necessary but minor. In my mind I know it is a lot to ask but I am hoping that I can get in and out as quickly as possible. Doug doesn’t disappoint! For example: I am due for an oil change appointment or have one booked already, but my car is so low on oil that the oil light comes on. I need just a bit of oil to get me to my next appointment so I don’t damage my engine. Doug is there to help with minimal wait! Or a headlight is out and I need to buy the lamp – Doug has helped to quickly install it as well and I am on my way! One other thing I like about VW service is that I can drop off my car and they will arrange to have a lot person drive me home and later pick me up! I love that. Prior to COVID restrictions an added bonus was picking up your repaired car and VW had also washed your car for you! These extra touches have made servicing my vehicle at Maple Ridge Volkswagen a very enjoyable experience and unlike anything I have experienced at another dealership. More

Mynor was awesome helping me out with my car service needs, was a pleasure to communicate with. He went above and beyond to make sure I was happy. 👍🏻 needs, was a pleasure to communicate with. He went above and beyond to make sure I was happy. 👍🏻 More

Above and beyond. On a whim, I came in to remove my locking wheel nuts, (as I lost my key, and Kal Tire didn't have the proper one) with the expectation that I'd On a whim, I came in to remove my locking wheel nuts, (as I lost my key, and Kal Tire didn't have the proper one) with the expectation that I'd have to wait in line, or get the response "you'll have to book an appointment sir" Nope! After pulling my car around, I grabbed a coffee and was told by the apprentice working on my car, I was good to go. Service like this is what's needed to drum up repeat customers as well as change the "stealership" stereotype. More

friendly and easy to deal with , best service ever , I will recommend this dealership to anyone . will recommend this dealership to anyone . More

I wanted to thank Doug in service for his care and attention. Since my husband died I have had no one that can help me with concerns I have with my car and I have been so lucky to have Doug there to attention. Since my husband died I have had no one that can help me with concerns I have with my car and I have been so lucky to have Doug there to explain and make recommendations. He has helped with several problems that required a looking outside the box to solve. He is very patient when explaining what is needed and the costs. Thanks Doug for giving me someone to trust More

Good people! Looked after a no heat problem right away for me on the used vehicle I purchased from them. for me on the used vehicle I purchased from them. More