Maple Ridge Volkswagen - Service Centre

Excellent Service I just bought a new Jetta TDI and wanted the 'horn-on-lock' feature disabled. Doug at Maple Ridge Volkswagon said no problem, just bring it in. With I just bought a new Jetta TDI and wanted the 'horn-on-lock' feature disabled. Doug at Maple Ridge Volkswagon said no problem, just bring it in. Within 30 minutes they had the work done and I was on my way. Excellent Service Maple Ridge VW! Thanks also to Pierre for selling me the car - I love it! More

Great services I went to Maple Ridge Volkswagen for my Routan's services today. Great services, friendly staff, best quality and reasonable prices. I would r I went to Maple Ridge Volkswagen for my Routan's services today. Great services, friendly staff, best quality and reasonable prices. I would recommended this to my friend. More

Old Fashion Customer Service On June 10, 2014 I took my Passat in to Maple Ridge VW for a regular service. The service adviser who I was directed to was Doug Da Costa. I was very On June 10, 2014 I took my Passat in to Maple Ridge VW for a regular service. The service adviser who I was directed to was Doug Da Costa. I was very impressed with the high level of serve which Doug provided to me. He listened to my concerns, asked the right questions and made sure that I felt assured knowing that the car would be repaired correctly. After picking up my car, I later noticed that the trunk would not open, so I called Doug to inform him of this. He apologized for any inconvenience and immediately set up a time for me to take my car in to your dealership, which was on the following morning. Upon arriving, Doug came outside to greet me and was accompanied by a mechanic. Within minutes, there was a team of 4 searching for the root of the problem. As the trunk could only be opened from the inside, Doug told the mechanics that he was wearing clean cloths thus he volunteered to crawl in the trunk and open it. In a very short time, they had determined the root of the problem and immediately repaired it. Within 15 minutes of arriving I was on my way with a functional trunk lid. Although this was clearly a group effort, Doug had orchestrated the VW team thus ensuring that my car would be repaired. Thanks Doug and Team! More

always friendly this is the second VW car I have purchased from this dealership in the last 10 years. Staff has always been professional, approachable and friendly. this is the second VW car I have purchased from this dealership in the last 10 years. Staff has always been professional, approachable and friendly. I have witnessed staff go above and beyond to meet the customers needs, even when being presented with a upset customer. Staff are authentic in their customer service. Thank you for making the experience great, each and every time. Happy empolyee's come from empowering supervisors! Keep up the good work. More

fantastic staff I purchased my Jetta from a different dealer however I would more than recommend Maple VW. Friendly knowledgeable staff, great service and they saved I purchased my Jetta from a different dealer however I would more than recommend Maple VW. Friendly knowledgeable staff, great service and they saved me some cash! Thanks again guys! More

Couldn't ask for better! As a young woman (who unfortunately is not mechanically inclined) I have been lucky enough to have such an amazing and comfortable experience here at As a young woman (who unfortunately is not mechanically inclined) I have been lucky enough to have such an amazing and comfortable experience here at Maple Ridge Volkswagen. I have brought my vehicle here multiple times for service and have always been impressed. All questions I have are always answered at a level that I can understand and I have never been pressured to change/fix things on me vehicle. The staff here are extremely approachable and will go out of their way to make a customer feel valued. Thank-you Maple Ridge Volkswagen for your amazing service and customer appreciation!!!! More

My wife received a text while driving home from Rob, the GM of Maple Ridge Volkswagen, stating he is putting a lien against our Jetta the next day and will have a bailiff seize the car. Alarmed, my wife im GM of Maple Ridge Volkswagen, stating he is putting a lien against our Jetta the next day and will have a bailiff seize the car. Alarmed, my wife immediately called Rob the GM back to see what was going on? He said this was over an unpaid bill 4 months ago. He claimed to have called, but we never received any calls from them. Our brakes were resurfaced and in days the noise was back, and we were going to have them fix the proper ones. Now months later we forgot about the bill and when my wife called Rob back, he began to unleash on my wife with extremely rude and aggressive behavior. She even told him, yes I forgot about it, I will pay it off next week. Rob didn't seem to grasp this, and continued to verbally abuse my wife. He continued with the texting after the call ended. I was shocked when my wife told be about the events and how she was treated. Sounds like this could have all been avoided by asking a few questions to see what the reasons were for the delay on paying the $200.00 invoice, yup...$200.00. A call was then placed to the dealership and we spoke to Lorne, who tried to help as best he could, but clearly Rob is the one running the dealership and we got the feeling nobody speaks for Rob or steps out of line. My wife went to their facebook page to write a review and told Rob she was writing the review to see if this would make him consider apologizing, but he continued with more accusations and threats of legal action. I find it odd a company would welcome reviews on their facebook page and base your experience from 1 to 5, but only allow the positive reviews to be listed. The review section from their page was quickly taken off. So much for integrity. That's ok, this is why you are reading this now because these can't be erased simply because they don't like the feed back. What I don't understand is how in this day and a business can treat their customers in such a way you would do everything in your power with social media to alarm hundreds or even thousands of people of your unpleasant experience? Especially the General Manager, my god, I can only imagine how he deals with other customers and staff? Rate my employer is a good start though if you work there. It is the following day and still no apology or call from Rob or the dealership. We have people we know that deal with customer/client relations via social media, so we are no strangers to the power of the internet. I just don't think Rob at Maple Ridge Volkswagen gets it? More