500 British Columbia Honda/inffast Service Centres

Went to service my Audi at this store, and dealt with - K.S.

Went to service my Audi at this store, and dealt with Drew. He was over the top professional from the start to the end, and made my wife (who had to drop it off before work) feel very comfortable and taken care of. The technician Connor did a fantastic job, and made sure the paperwork had everything he did, in great detail!

Thank you for the great service! - Nobody

Thank you for the great service! An extra big thank you to Chelsea for being such a delight to chat with on the phone! makes booking an appointment a pleasant experience with such kind staff!

Selena was courteous, attentive and pleasant to deal - bbmrclean759

Selena was courteous, attentive and pleasant to deal with. She communicated well, directed me where I needed to go for assistance and kept me appraised of the progress on the vehicle being services.

Great staff environment and friendly I will never go to - Simpsontheresa938

Great staff environment and friendly I will never go to another dealership I'm very happy 😊

10 years dealing with this beautiful dealership! - J

10 years dealing with this beautiful dealership! And last week's visit it was very pleasant starting with Barbara! And finishing with Jim! Jim did an amazing job with my car with his beautiful customer service and professionalism

Trevor and Chris communicated well and provided friendly - deemaybe

Trevor and Chris communicated well and provided friendly efficient service. Look forward to more of the same.Trevor put admirable effort into finding the best tires for my vehicle. Chris showed patience and pleasant cooperation when I needed to reschedule service. Sincere thanks to both employees :)

Words are not enough for the extra effort that Boris - gparsley

Words are not enough for the extra effort that Boris endeavored to resolve my winter tire issue. He was steadfast in his aim to ensure that a left the shop a very satisfied customer. I don't know what they are paying him but it is not enough. 10 stars for this fellow. Great job. Fantastic customer service. Outstanding.

Had an amazing experience with my car repair yesterday. - Mike Mountain

Had an amazing experience with my car repair yesterday. Courtney, my service advisor, arranged for a ride home for me, and ordered a taxi to pick me up at home. No charge. My vehicle was repaired on time. You're amazing Courtney! A shout out to all the staff I've dealt with there. Cheers, Mike.

The service is considerate, quick and professional. - joanw6260

The service is considerate, quick and professional. It is a great experience for me! Excellent!

Great service . - Chawla

Great service . Excellent follow up Polite , explained everything. Insurance claim approved . Explained everything after service

I was at the dealership for two hours as I had to wait - doctorjaf

I was at the dealership for two hours as I had to wait for the service on my car to be performed. During that time, I every one I met made me feel welcome and was happy to answer any questions I had about the dealership and the cars I was looking at while waiting for mine.

Great service and friendly staff. - Thesmiths88

Great service and friendly staff.. Thank you to the Service Team for accommodating me on short notice!

Responsive and knowledgeable service team that has met my - Vivek

Responsive and knowledgeable service team that has met my expectation every time in quality and cost

They treat me like family at Island Owl and I love going - J Mose

They treat me like family at Island Owl and I love going there. I will always deal with them!

Brought my car in for diagnosis and repairs last August - Nilo K.

Brought my car in for diagnosis and repairs last August 15 and John Poernomo was quick to advise me of the problem. The repair was done in one day and I got my car back washed and vacuumed as promised. John explained to me clearly what the problem was. Thanks a lot John P. Nilo K.

This team provides the best dealership service experience - Jsantos

This team provides the best dealership service experience I’ve ever had! You gotta love a company that stands behind their customer!

Excellent dealer great service with exceptional rep Kelly - jacky323

Excellent dealer great service with exceptional rep Kelly Chan who provides detail explainations and great service

Great team. - SVenables

Great team. Put my truck on a high priority, Mechanic Vince explained what was to be done for a motor change along with suggestion to replace turbos and why. Service team gave me a date the work would be completed within in a week. Manger Doug helped with some relief on the pricing. Team kept me updated during the week with photos and then delivered right on time my truck with new engine fuel pump and system along with new turbos. Dearborn Ford gets a 5 star rating from my experience.

This dealership is awesome! - k.gannon95

This dealership is awesome!! Everyone we’ve dealt with is incredible. We want to give a huge thank you to Ed, Darren, and Bryan in the service department! Our CX-5 has been having some issues and they really took care of us. Our service was done well and so quickly. Thanks Freeway!!!

Always friendly and informative about our appointment. - m_denham2

Always friendly and informative about our appointment. Kevin Toews our Service Adviser efficient to all our needs including getting the mystery solved regards engine check light and gas smell that was a difficult one to solve since problem seemed to be intermittent (but very real)! Way to go team!

Best service I have had in 50 years of owning a car, the - lmonteith

Best service I have had in 50 years of owning a car, the staff, service and the others working there were all helpful and friendly, very courteous. I have lived in Vancouver, New Westminster and now Kamloops, best service ever. When I bought my car there as well, no hard pressured sales, very attentive. And listened to give me a great deal.

Friendly staff and courteous service. - orchidmonkey

Friendly staff and courteous service. thorough exams and honest quotes and repairs and services completed on time as expected with good communication throughout

Efficient,professional, knowledgeable, patient in - rosacrosby

Efficient,professional, knowledgeable, patient in explaining, comfortable,punctual. David Cui excellent representative as are all.

The service was great and staff helpful and professional - H2maclennanheather

The service was great and staff helpful and professional . My car looks new w again

Excellent service explained everything clearly and was - docgerry

Excellent service explained everything clearly and was great in arranging transportation to and from the shop

Always helpful. - PE11779

Always helpful. Car cleaned way better than I ever would! Prices for service are reasonable. As a plus, the shuttle driver is a gem.

friendly and helpful services, the waiting lounge is a - yy_lee

friendly and helpful services, the waiting lounge is a pleasant place to work as if it was my remote office.

Today, I went to the Nanaimo Honda dealership to have the - pty1024

Today, I went to the Nanaimo Honda dealership to have the driver-side window regulator on my wife's Honda CR-V replaced. The service advisor spoke in a rather cold tone, which made me feel uncomfortable, but I held back and explained the condition of the window before deciding to wait in the lounge. When I was told the repair was complete, I went back to the service desk and asked what I should do if the same issue happens again. This was already the third time I had brought the vehicle in for the exact same problem. The service advisor, however, casually told me that if the issue occurs again, I should no longer contact the dealership but instead reach out directly to Honda Canada. I couldn’t believe what I had just heard, so I asked again to be sure — but his response was the same. It made me wonder: if dealerships wash their hands of responsibility after selling the car and simply redirect customers to Honda Canada, then what's the point of buying from a dealership in the first place? And one more thing — I honestly felt that the service advisor might have been racist. The customers before and after me were white, and I noticed that he treated them with warmth and spoke kindly. But with me, he was curt and indifferent, barely offering any explanation.

The service staff are very helpful and the maintenance is - Eva

The service staff are very helpful and the maintenance is completed as scheduled. Five star!

I have already written a review. - Jeantibb

I have already written a review. Why do I need to repeat myself again when good work does not have to be repeated.