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Excellent service and integrity! - Happy customer
Just bought an older used station wagon at this dealership. During the process I found the salesperson Gaye Williams to be very helpfull, friendly and pleasant to deal with! Very laid back but professional.
After purchasing the vehicle 'as is', it unfortunately had a spring break in the drivers side front strut after only a few days. So I called the dealership not expecting much and spoke with Gaye and Corey Sawchuck (the manager/owner) and they immediately offered to help however they could with the repairs and further even offered to buy the car back from me!! Anyways, I elected to have them help me have the car repaired (because I thought the car was reasonbly priced already) and they had it repaired for me at a more than fair price. I am very gratefull for their help and service. Am happy to recommend Mazda Courtenay to anyone I speak to!
Gary is AMAZING!!! - jabains
Gary was a pleasure to work with!! He was always friendly, professional and caring. He was not pushy at all, and always willing to answer any of our questions, no matter if it was in person or via text. I would highly recommend visiting Gary on your next visit to Mazda!
Intuitive - Cobblestone2015
Reliable, Punctual, Friendly and Intuitive all describe our experience with Mr Obakpee.
2 cars and counting from a genuine man who delivered on his word when my family's vehicle needs were in his hands. Now knowing of Mr Obapkee's character I'm positive you will have your very own similar experience and when the time comes my first call will be Mr Adams Abapkee.
Beyond the call service - Canon
Absolutely awesome service! I bought my Mazda 3 in 2013. Recently, I was involved in a car accident and brought my car in for repairs at a small autobody shop. However, a weird noise started coming up a few days after I got my vehicle back. I called my Mazda salesman for a second opinion, Omer Nazami, and he connected me with the service department. They were completely booked for that day, but fitted me in for a quick inspection in case the "weird noise" was a safety concern. Turns out the wheel was coming loose due to a poor repair job by the autobody shop, and it was not safe to drive. However, the sales manager, Robert Quinn, went above and beyond by providing me a courtesy car for the day until I could get it sorted out with ICBC. The accident and repairs did not involve Metrotown Mazda at all, but they went out of their way to help me out and provide excellent service. I bought the car nearly 2 years ago, but they still remembered me and provided me help without hesitation. A special shout out to Omer Nazami and Robert Quinn for all their help!!!
Excellent service. - skydavidson91
After buying a new Mazda from Murray Mazda Chilliwack I know two things, #1 My new car was exactly what I was looking for & #2 Jeremy Arksey could sell a toupe to a dog. In all seriousness not only was he energetic and knowledgable he also seemed to genuinely care about finding the perfect car for me and my price range. This wasn't the first time I've bought a car and in the past I often find sales people hard to trust and the whole process extremely gruelling but I felt like Jeremy cared just as much as I did about getting the right deal for me. Thanks Jeremy & everyone at Murray Mazda. I am one happy driver.
Fabulous service Department - Snazaruk
Having owned 3 Mazda's from VIP for the past 8 years the service I receive from Dave Frank and Gary always amazes me
.. They treat me like family by their show of sincere friendliness every time I come in, they have built my trust on their honesty and detailed communication on any service or repairs needed on my vehicles.
I recommend to all my friends and co-workers to go see these guys if you need service on your vehicle, even if it's not a Mazda!!
I would give this service department a 10/10 on a scale.
Thanks everyone at VIP
You have a customer for life
#318 3192 Gladwin rd
Good experience - wrolston
Bought a used Nissan Versa from Frank Fang. Was very flexible on price and time. Very positive experience. Frank was good for working around my schedule to get the sale. He also was flexible on the price.
Quite happy - curlytop
I purchased my Mazda 3 Sport a couple of years ago.
At first I was not very happy as I had some issues with the software for my phone and music and camera. I thought to my self "this is ridiculous, brand new car and it doesn't work right".
I would call the service desk and they would say, hello bring in the car and I would. I kept calling them and it got to the point where it was, "Hi David, what's up" and I thought, "great now the service desk staff know me by my first name". As time went on my frustration increased and the visits to the dealer increased as well.
After a while it dawned on me that the Mazda family were not telling me to go away and not bother them, they were saying get in here and lets deal with the issue. That was a good thing. They worked feverishly at trying to figure out what the problem was. They changed the components and were determined to figure out the problem. They were at times more upset than I was. Of course they paid for the coffee and had a loaner vehicle available. I would be remiss if I didn't mention the other perks like an iPod, some credit put on my Mazda card and lots of positive affirmations.
At the end of all this they figured out the problem, took care of it and I have not had any negative issues since. The car runs like a dream and I spend a lot if time in it.
clowns - Justin Helton
We brought our car in they said they set everything back to factory specs so they say. In reality we got a car back with no gas the engine light on and it running like xxxx. The head " mechanic" told my wife to run the expensive gas through it xxx
Fast forward a month the car is still running like xxxx using a full tank to go 225 km
Phone them back and they say sorry we are booking into march
xxxx you clown show next time we are getting a Honda
Horrible experiences buying, selling and servicing vehicle! - JJJ
Salesman gave me very high quote to purchase a 2015 Mazda 3, and only reduced when I got quote from auto broker. Once I agreed to buy, dealership determined my trade in was $5000 cheaper than originally quoted and wouldn't budge even after speaking with manager. Worst experience buying EVER. Went to first service call a few months later, and was told my warranty would be voided if I did not bring my car in for servicing every 3 months (which is BS)! Do not frequent this place...
Needs new management - John Carson
The sum total of my business with Kamloops Mazda will read as follows:
2 Mazda's (m3 gx and m3 gs) = $44,000
10 oil changes @ ~$70ea = $700
Regular maintenance and 'recommended' services = ~$1000
Unfortunately, time after time, I was being charged for things that I didn't need or ask for, and they repeatedly tried to force things over and above Mazda service schedule. Not only that, but of the many services I paid for, I only had 2 of the "complimentary" wash and vac. I understand that a dealership has to make money, but exploiting your customer base reaps it's due reward, and in this case, everyone leaves.
On the plus side, I found a great alternative: budget brake and muffler! They ask before doing work, and appreciate my business.
To conclude: buyer beware. The cars I had were top notch, but the Kamloops dealership had turned me off the brand until I found a better mechanic.
Wouldn't honor their quote or 10% off coupon they emailed me - ..I.
I have had 3 seperate issues with these unproffesionals.
Wouldn't honor their quote I had to pay for an extra service that was supposed to be included. They paid for one of their mistakes but still wouldn't honor their 10%off coupon they emailed me. I ended up paying over $100 more for service.
For 3 years of my car warranty they kept booking my car for scheduled maintenance every 5 months instead of 4 months. Even called mazda Canada head office and they agreed with me. As soon as my warranty was over they started booking in every 4 months like I wouldn't notice. Won't be buying the Mazda CX5 that we were going to buy and because of mazda Canada standing behind the Kelowna dealership on last issue won't by another Mazda period. Jason Jablonski on the front deask shouyld change his last name to Jabroni.
I would rate none star if it's possible - ericyant
I can't believe service rep there doesn't know tail lights suppose to be on during night.
My wife and I have to spend two trips to find right person to fix the burnt-out tail light bulb.
About 4 month's ago I went there to get a standard... - AtifS
About 4 month's ago I went there to get a standard service done on my 2007 Mazda CX-9 which included Oil / Filter change and tire rotation. However, After 2 months I started realizing my car was starting to struggle when switching gears and my car felt unbalanced. So I decided to check my oil in my car and I realised my Oil was over filled by almost close to double the standard amount. On top of this, I recently had to change my brakes on my other car (Honda civic) and I was told by Canadian Tire some ways to know if your brakes are done (the squeaky noise and vibration). After talking to them I realised my brakes were done before I went for service and the unbalancing of my car was due to them not actually rotating my tires which involves taking off the tires and using it on the machine. At this time the mechanic is able to view the brakes and see if there is need for new ones. On top, of this I decided to call them and deal with them before publicly announcing it but I was hung up on the phone and was told I would receive a called back in a day...its been a week since. So at this moment, I am stuck with burnt out brakes, a flat tire and transmission issues with my car. THANK YOU MIDWAY MAZDA.
Dealer does good work but upsells continually. I had two... - Tubalcain
Dealer does good work but upsells continually. I had two vehicles serviced by Pacific Mazda and found that each needed similar work in the same year even though one was 10 years older than the other vehicle. I reached the end of the line when the dealer recommended that I replace the clutch even though I had replaced it 80,000 Km earlier and had no slippage or other problems with it. I believe that you will spend a lot more maintaining your vehicle at Pacific Mazda than you need to spend because they continually come up with additional things to fix. I have owned Fords, Hondas, Volkswagens and Jeeps and have never experienced this type of upselling.
In British Columbia
Sales & Leasing Consultant
Special Finance Manager & Credit Specialist
Asst. Sales Manager