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Exceptional Service! - OCTO CHEF
I am always impressed with Barry, Cory, and Chad's ongoing professionalism. They have made my experience enjoyable and accommodating. They helped me decide the best finance options without making me feel pressured. This was my second purchase from Courtenay Mazda and I will defiantly recommend my family and friends. Thanks again for the awesome service and 2016 Mazda CX-3!
My First Car - Dpretty95
A while back I went to this dealership with my dad because he was interested in the Mazda CX-5, this is when we met Peter and after this we both came to the conclusion that he was an honest guy, considering what he told us about the ups and downs of the model. We never ended up buying that car at the time, but most recently I was looking for my first car and based on the honesty of Peter we decided to contact him once again. I am now a happy owner of a new Mazda 3 and truly appreciated Peters help and honesty.
Knew what i wanted and they delivered - TAB
We were already sold on buying a Mazda but Adams and Tony at Harris Mazda made the experience really fun. There was no pressure to buy, lots of patience explaining the details (of which there really are many), and overall really made the experience a good one. We were able to find the color we liked, and got all the perks described online. They even called to check if everything was good with the car and if there are any questions! I would definitely recommend this dealership, full marks. Ask to see Adams and Tony!
Beyond the call service - Canon
Absolutely awesome service! I bought my Mazda 3 in 2013. Recently, I was involved in a car accident and brought my car in for repairs at a small autobody shop. However, a weird noise started coming up a few days after I got my vehicle back. I called my Mazda salesman for a second opinion, Omer Nazami, and he connected me with the service department. They were completely booked for that day, but fitted me in for a quick inspection in case the "weird noise" was a safety concern. Turns out the wheel was coming loose due to a poor repair job by the autobody shop, and it was not safe to drive. However, the sales manager, Robert Quinn, went above and beyond by providing me a courtesy car for the day until I could get it sorted out with ICBC. The accident and repairs did not involve Metrotown Mazda at all, but they went out of their way to help me out and provide excellent service. I bought the car nearly 2 years ago, but they still remembered me and provided me help without hesitation. A special shout out to Omer Nazami and Robert Quinn for all their help!!!
Excellent service. - skydavidson91
After buying a new Mazda from Murray Mazda Chilliwack I know two things, #1 My new car was exactly what I was looking for & #2 Jeremy Arksey could sell a toupe to a dog. In all seriousness not only was he energetic and knowledgable he also seemed to genuinely care about finding the perfect car for me and my price range. This wasn't the first time I've bought a car and in the past I often find sales people hard to trust and the whole process extremely gruelling but I felt like Jeremy cared just as much as I did about getting the right deal for me. Thanks Jeremy & everyone at Murray Mazda. I am one happy driver.
Fabulous service Department - Snazaruk
Having owned 3 Mazda's from VIP for the past 8 years the service I receive from Dave Frank and Gary always amazes me
.. They treat me like family by their show of sincere friendliness every time I come in, they have built my trust on their honesty and detailed communication on any service or repairs needed on my vehicles.
I recommend to all my friends and co-workers to go see these guys if you need service on your vehicle, even if it's not a Mazda!!
I would give this service department a 10/10 on a scale.
Thanks everyone at VIP
You have a customer for life
#318 3192 Gladwin rd
Good experience - wrolston
Bought a used Nissan Versa from Frank Fang. Was very flexible on price and time. Very positive experience. Frank was good for working around my schedule to get the sale. He also was flexible on the price.
Great service, small waiting area - VBS6935
You will not find a more helpful service department anywhere. So far the services performed have been excellent.
My only irritation is that there are only 5 chairs in their small waiting area, and they are often full with people having to stand or walk around, or even sit on the floor. There is not an outside area suitable for waiting, and of course waiting outside may not be possible depending on the weather.
LIARS AND CROOKS - HORRIBLE TO WOMEN - Amber Woods
Going to this dealership's repair shop was the WORST decision of my life - if you love your car, run the other way!!!!!!
I've owned my Mazdaspeed protege for 9 years and it has been the BEST car - I had a check engine light come on for only 6 hours saying I had a lean engine and then went off and the car was totally fine but I decided to bring it into the dealership to diagnose anyways just to be proactive since I love my car. I was told a fuel pressure solenoid would fix it, spent $300 for the repair, and as I was driving home my check engine light came on (lean engine). I called the dealership back to advise them that my car had not been fixed, they said whoops we never actually looked , let us try again. Then I was told a $540 wastegate actuator would fix the car (they misquoted and it later became $640) and they had to order the part so I could come pick the car up in the meantime.
As soon as I got in my car, there was a very foul smell and then turning onto the highway around the corner from the dealership, I pressed on my gas pedal only to have the car not accelerate! Then I came to a stop and the car died, I turned right around and the car died 10 more times on the way back to Destination Mazda. Each time it died. the check engine, battery, and oil lights all came on and I thought that's weird, I recently had an oil change so as soon as I got into their lot I popped the hood and checked my dipstick and THERE WAS NO OIL IN MY CAR - THEY COULD HAVE SEIZED MY ENGINE!!!! The mechanics can't tell me where the oil went or why the car was breaking down next thing I know I'm being told my car is undrivable, a vacuum hose and another solenoid broke during their abusive "diagnostics" and they're saying my turbo broke but they will try to fix it. I kept questioning what happened to my car? They could not provide me with any real diagnostic test results (besides basic scanner codes) and claim that it's a "co-incidence" all this broke under their care.
At this point I started calling Mazda Canada Head Office begging for their help (it has now been 6 weeks and I am still waiting for them do anything). Destination Mazda claims they fixed my car but if it ever does that again I will need a new turbo. So they give me back my keys and a block away I’m driving and notice my car has no boost. There was no way in xxxx I was going back to that location so I kept going with plans to search for another mechanic. 3 hours of driving later, my car loses acceleration and BREAKS DOWN AGAIN! I had to call a tow truck ($112), brought it to a different mechanic where they had to replace all the spark plugs, wire set, and ignition coils just to get it running again ($900) but the car still has no boost. I am now being told that my car is fixed but it’s going to be another $1,500 bill and Mazda has taken zero responsibility for their gross negligence.
When I talked to their manager Oswald, he says to me: How would it look for business if we told you the car was unsafe? To which I said: Actually, it’s your responsibility to tell people when their car is unsafe to drive. THIS WHOLE SITUATION IS DISGUSTING, I AM GOING TO FILE A LAWSUIT because it is absolutely unacceptable that my car took a beating, my travel plans have now been interrupted, and I am stuck with thousands of dollars in repair bills due to their screw up.
Smooth Transition from Old 2011 CX-9 to new 2016 CX-9 - crwdjha
This is to express our gratitude and job well done to our salesman Edward Blazejewski at Midway in regards to the leasing of our new 2016 Mazda CX-9 Signature edition. Jeremy the Sales manager, and Rob the Finance Manager were extremely easy to deal with in getting our old 2011 CX-9 returned at the end of the lease and using the equity to put towards the down payment on our new CX-9.
Edward made sure we were the first ones to test drive the very first 2016 CX-9 in the Midway lot as we had met with him initially to discuss our interest in the new version. He was very knowledgable about the changes in this year's Kodo design and had us out on the road behind the wheel of a GT version with the plastic protective sheeting barely off. His confidence in Mazda reaching a new level matching the coveted BMW, Merecedes brand was well founded as the new 2016 is a step up in every category from the previous CX-9.
Needless to say we are now happily driving around our white signature edition after an enjoyable process with Edward and the rest of the Midway team, including some awesome photos of our new vehicle with us in it courtesy of Edwards phone imaging talents.
We've been dealing with Midway since 2002 and can honestly say they make it easy, fun and zero pressure.
HORRIBLE EXPERIENCE! Harassed by Kevin, service manager - SD Vancouver
I wish I had the option to give ZERO stars. I seriously don't know how this place operates, given all of the bad reviews and things people have shared. I would highly suggest taking your car elsewhere...Metrotown Mazda is amazing! This place is full of a bunch of crooks. I was told by Kevin, the Service Manager that I needed a part replaced and that it would cost upwards of $1000.00. I took it to Metrotown Mazda and within seconds the service manager there had fixed my car and I was on my way for FREE. Also, it should be noted that the service manager at Morrey Mazda of the North Shore is known for verbally harassing customers. He's very rude and condescending. This place will definitely never get my service ever again. Seriously...save yourselves and go somewhere else or PLEASE GET A SECOND OPINION
Needs new management - John Carson
The sum total of my business with Kamloops Mazda will read as follows:
2 Mazda's (m3 gx and m3 gs) = $44,000
10 oil changes @ ~$70ea = $700
Regular maintenance and 'recommended' services = ~$1000
Unfortunately, time after time, I was being charged for things that I didn't need or ask for, and they repeatedly tried to force things over and above Mazda service schedule. Not only that, but of the many services I paid for, I only had 2 of the "complimentary" wash and vac. I understand that a dealership has to make money, but exploiting your customer base reaps it's due reward, and in this case, everyone leaves.
On the plus side, I found a great alternative: budget brake and muffler! They ask before doing work, and appreciate my business.
To conclude: buyer beware. The cars I had were top notch, but the Kamloops dealership had turned me off the brand until I found a better mechanic.
So Far, So Good! - NoelG
Dealt with Shane, the used vehicle manager, for my daughter's first vehicle purchase, a Mazda3 Sport GS. We arrived cold, and Shane took us into his office, took down notes on exactly what she wanted, then sent us on a test drive. After the test drive, he gave us a number, including payments, and encouraged us to shop around. The price was about $1500 below the build and price quote online. We did shop around, and we got the runaround at Midway Mazda, actually got nowhere fast (salesman/manager routine). Went to CarCostCanada and got an invoice price, added a modest profit, deducted advertised incentives and the quoted trade in, and presented that to Shane. Within a few minutes, he had found a way to basically accept our offer, which was below his original quote as well. No pressure, confident sales practices, and we felt we got a fair deal. I would recommend Shane to anyone looking for a vehicle; he's tops. We pick up the car this week, but so far, so good!
Wouldn't honor their quote or 10% off coupon they emailed me - ..I.
I have had 3 seperate issues with these unproffesionals.
Wouldn't honor their quote I had to pay for an extra service that was supposed to be included. They paid for one of their mistakes but still wouldn't honor their 10%off coupon they emailed me. I ended up paying over $100 more for service.
For 3 years of my car warranty they kept booking my car for scheduled maintenance every 5 months instead of 4 months. Even called mazda Canada head office and they agreed with me. As soon as my warranty was over they started booking in every 4 months like I wouldn't notice. Won't be buying the Mazda CX5 that we were going to buy and because of mazda Canada standing behind the Kelowna dealership on last issue won't by another Mazda period. Jason Jablonski on the front deask shouyld change his last name to Jabroni.
Service is garbage. - KMP
Taran, the service adviser, promises a call back and he never does. I have to call him only receive excuses. They did replace my headlight under warranty after 2 tries, but overall, a waste of time and very bad experience. My bumper to bumper warranty was to expire in about a month and a half at the time when I told him about the noise issue in the steering wheel, condensation inside the back glass, and a squealing exhaust rattle and to check the power window mechanisms being noisy. All came back as no issue found as per the tech. No paper trail either, besides the back glass as NFF. So, I still have an audible squeal in the exhaust, an audible noise in the steering wheel, condensation in the back glass and a noisy power window. As of Feb 28, 2016 the Bumper to Bumper warranty is now up. Thanks for wasting my time and killing off the warranty, Taran. And for some reason I thought the service department had turned around. I should of taken this car to Midway Mazda from the get go for these issues. Shame on me for putting my trust back in to the service department and not heeding advice of others to go elsewhere. Never again going back to the dealership. I hope Blair or the Service Manager reads this to maybe persuade me back. On the bright side, Carrie was pleasant and tried to help me as much as she can. Also, Mazda Canada customer service is garbage and/or useless. I made a mistake buying this car to begin with. Should of stuck with Volkswagen or even Hyundai. I wish I can take this car to Open Road Hyundai for service. Miles ahead compared to Signature. I wonder what that tells you.....
Dealer does good work but upsells continually. I had two... - Tubalcain
Dealer does good work but upsells continually. I had two vehicles serviced by Pacific Mazda and found that each needed similar work in the same year even though one was 10 years older than the other vehicle. I reached the end of the line when the dealer recommended that I replace the clutch even though I had replaced it 80,000 Km earlier and had no slippage or other problems with it. I believe that you will spend a lot more maintaining your vehicle at Pacific Mazda than you need to spend because they continually come up with additional things to fix. I have owned Fords, Hondas, Volkswagens and Jeeps and have never experienced this type of upselling.
In British Columbia
Sales & Leasing Consultant
Special Finance Manager & Credit Specialist
Asst. Sales Manager