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Friendly professional and helpful - Sssara
The staff at Courtney Mazda went above and beyond to make my car purchasing experience as comfortable as possible. I was picked up from the ferry and brought to the dealership by my salesman, and drove myself back to the ferry in a vehicle that exceed all my expectations of what I was looking for! Other staff members were immeasurably helpful with my 4 year old daughter, keeping her entertained while I did the paperwork and giving her snacks. That alone made the experience a good one!!
Went in for a check engine light - Dev
I am not from the lower mainland so I had never taken my car to any other Mazda dealership for out of warranty servicing and repair. I was a bit paranoid because I was worried I was going to get the old "uh-oh, all of this stuff is wrong with your car" and a hefty bill. This was not the case at all. They found the source of the problem in half an hour and charged me accordingly (less than 1 hour labor). They didn't initiate any repairs without asking me first, and made sure I knew what exactly was being done. I was late to my appointment (I got lost several times thanks to my outdated GPS) and they still took me in right away. I even had the nerve to ask them to do an oil change since they were going to be working on my car anyways, and they were fully booked. They repaired the vehicle, and did the oil change, even though I was late (and they washed my car!!!). The service and sales staff were both very friendly. Would highly recommend.
Respectful, No Pressure. - Ellie Langer
We came to the dealership having researched the CX3 and CX5, and impressed with what each offered. Tyler supported our choice of the CX3 by providing the information we sought, and clarifying some complexities regarding the vehicle itself and the purchase process. He was friendly, responsive to our needs, and we didn't feel pressured to buy a particular model or price range. The model we chose is the fully loaded GT. It has many functions we need to learn. He assured us that he is available in the future to assist us with any issues that arise and explain any of the functions we're not understanding. The atmosphere at the dealership was quiet and relaxed. We enjoyed dealing with the finance person, Robert, who didn't rush the process and explained our options and price points fully. All in all, a positive experience,
Don't believe everything you read - Isla
Just bought a 2016 Mazda CX5 GS from this dealer. They were great to deal with and fair with the negotiations. From Sales to Finance to Service, they were spot on. Even stayed late to prep my new vehicle for early am pick up. For that, I brought them donuts.
First time car buyers- fantastic experience! - Ulquiorra De Silva
Our dealer, Christine Lee made our car hunting experience so much easier and satisfying because she made sure we had everything we needed and wanted in our first car. She understood our concerns and recommended all the details to rest assure my parents that they were getting the best for us. Knowing almost nothing about cars, her knowledge and willingness to educate us on the parts/functions/capabilities of each vehicle we considered helped our decision making process much more smoothly. We sincerely recommend Christine Lee to anyone looking into buying a car with Metrotown Mazda.
Excellent service. - skydavidson91
After buying a new Mazda from Murray Mazda Chilliwack I know two things, #1 My new car was exactly what I was looking for & #2 Jeremy Arksey could sell a toupe to a dog. In all seriousness not only was he energetic and knowledgable he also seemed to genuinely care about finding the perfect car for me and my price range. This wasn't the first time I've bought a car and in the past I often find sales people hard to trust and the whole process extremely gruelling but I felt like Jeremy cared just as much as I did about getting the right deal for me. Thanks Jeremy & everyone at Murray Mazda. I am one happy driver.
Fabulous service Department - Snazaruk
Having owned 3 Mazda's from VIP for the past 8 years the service I receive from Dave Frank and Gary always amazes me
.. They treat me like family by their show of sincere friendliness every time I come in, they have built my trust on their honesty and detailed communication on any service or repairs needed on my vehicles.
I recommend to all my friends and co-workers to go see these guys if you need service on your vehicle, even if it's not a Mazda!!
I would give this service department a 10/10 on a scale.
Thanks everyone at VIP
You have a customer for life
#318 3192 Gladwin rd
Test Driving Mazda CX-5 - Barn
Very impressed with salesman Dong , helped out with no pressure , very professional , knowledgeable with the Mazda products . I test drove the Mazda CX - 5 and was impressed with the cars performance
I wouldn't hesitate to recommend family & friends to shop at Mazda Port Moody and ask for Dong .
Excellent vehicle servicing - Richiiieee
My engine had begun sputtering for no apparent reason after driving for a few minutes, so I had called Mazda in hopes of a servicing ASAP. The parts & services department had originally said the earliest they could diagnose and service my Mazda Protege 2001 was 3 days from the time I called. After I explained the situation of needing my car immediately for upcoming midterms (had one within an hour of the engine issues), they had bumped up the drop-off time to 2:30 that afternoon (6 hours from time I called). Issue was ignition coil failure and the time for replacement was just under 2 hours after dropoff. Very quick servicing!
1st Car Shopping Experience - Wilson C
This was my first car shopping experience I have had and it was an amazing experience. Kelly was very knowledgable about the all the cars they had. She was also extremely friendly, and helped me get the best deal I could have gotten. I would recommend my friends to come to signature mazda and talk to Kelly if they were looking for a mazda.
Beautiful car - Paul
Agent David Lee was very professional and clear in his help and advice, I would highly recommend over all service on my purchase on my brand new cx 3
They have been in business for all these years for a reason! - Satisfied customer
I have bought three vehicles from this dealership. Mazda is a great vehicle and the folks in the service department have always treated me fairly. I would recommend them to a family member....never mind a friend.
So Far, So Good! - NoelG
Dealt with Shane, the used vehicle manager, for my daughter's first vehicle purchase, a Mazda3 Sport GS. We arrived cold, and Shane took us into his office, took down notes on exactly what she wanted, then sent us on a test drive. After the test drive, he gave us a number, including payments, and encouraged us to shop around. The price was about $1500 below the build and price quote online. We did shop around, and we got the runaround at Midway Mazda, actually got nowhere fast (salesman/manager routine). Went to CarCostCanada and got an invoice price, added a modest profit, deducted advertised incentives and the quoted trade in, and presented that to Shane. Within a few minutes, he had found a way to basically accept our offer, which was below his original quote as well. No pressure, confident sales practices, and we felt we got a fair deal. I would recommend Shane to anyone looking for a vehicle; he's tops. We pick up the car this week, but so far, so good!
Smooth Transition from Old 2011 CX-9 to new 2016 CX-9 - crwdjha
This is to express our gratitude and job well done to our salesman Edward Blazejewski at Midway in regards to the leasing of our new 2016 Mazda CX-9 Signature edition. Jeremy the Sales manager, and Rob the Finance Manager were extremely easy to deal with in getting our old 2011 CX-9 returned at the end of the lease and using the equity to put towards the down payment on our new CX-9.
Edward made sure we were the first ones to test drive the very first 2016 CX-9 in the Midway lot as we had met with him initially to discuss our interest in the new version. He was very knowledgable about the changes in this year's Kodo design and had us out on the road behind the wheel of a GT version with the plastic protective sheeting barely off. His confidence in Mazda reaching a new level matching the coveted BMW, Merecedes brand was well founded as the new 2016 is a step up in every category from the previous CX-9.
Needless to say we are now happily driving around our white signature edition after an enjoyable process with Edward and the rest of the Midway team, including some awesome photos of our new vehicle with us in it courtesy of Edwards phone imaging talents.
We've been dealing with Midway since 2002 and can honestly say they make it easy, fun and zero pressure.
DON'T SHOP HERE!!! Women buyers beware! - House1715
I want to give them ZERO stars!! Just the most horrific experience of our lives!!!! I usually don't write bad reviews, but I feel like people should be warned about walk into this harrowing, bullying invironment. My mom and I were completely bullied and pushed, and when I was finally done with it and said this deal is off (we were about to sign papers and decided to test drive the Hyundai Sante fe one last time just to be sure), our pig-headed, arrogant and male chauvinist sales guy, Arthur, actually started yelling at us, threatening us, and was completely hostile. My mom was frozen in shock at the whole ordeal. I got my mom up to leave and he CHASED after us!!!
I have never be so upset at anight experience in a professional setting in my life. I was shaking when we left! Please, please do not go here! This dealership prays on people. I'm just disgusted!
Dealer does good work but upsells continually. I had two... - Tubalcain
Dealer does good work but upsells continually. I had two vehicles serviced by Pacific Mazda and found that each needed similar work in the same year even though one was 10 years older than the other vehicle. I reached the end of the line when the dealer recommended that I replace the clutch even though I had replaced it 80,000 Km earlier and had no slippage or other problems with it. I believe that you will spend a lot more maintaining your vehicle at Pacific Mazda than you need to spend because they continually come up with additional things to fix. I have owned Fords, Hondas, Volkswagens and Jeeps and have never experienced this type of upselling.
In British Columbia
Sales & Leasing Consultant
Special Finance Manager & Credit Specialist
Asst. Sales Manager