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Excellent Professional service - Gwendolyn
Tyler was extremely accommodating, informative about his product and most willing to seek out the best type of vehicle to serve our travelling needs. We appreciated his professional attitude and flexibleness in accommodating my busy working schedule. I will recommend this dealership but more importantly I will send others if they are looking for a new or used vehicle to see Tyler. Informative, helpful, listening to the needs of the buyer, and working with them to find a positive outcome, you can't ask much more than this and what it reflects is the integrity of the salesperson. Thank you Tyler!
Friendly and fair - Carol604
We went to Freeway Mazda after researching vehicles and dealerships online. The dealer had a fairly,large selection of the vehicles we were interested in (Mazda 3 and CX-3). We were offered the opportunity to test drive both, and Annie took the time to find out about our needs, wants and preferences. When it came time to make a deal they were very willing to make some offers above and beyond the manufacturer's incentives.
Okay dealership to work with - Robert McKay
The dealership and its employees were very efficient and quite knowledgeable about the vehicle that I purchased. Just like with all dealers there are some things which come out differently than expected.
Don't believe everything you read - Isla
Just bought a 2016 Mazda CX5 GS from this dealer. They were great to deal with and fair with the negotiations. From Sales to Finance to Service, they were spot on. Even stayed late to prep my new vehicle for early am pick up. For that, I brought them donuts.
First time car buyers- fantastic experience! - Ulquiorra De Silva
Our dealer, Christine Lee made our car hunting experience so much easier and satisfying because she made sure we had everything we needed and wanted in our first car. She understood our concerns and recommended all the details to rest assure my parents that they were getting the best for us. Knowing almost nothing about cars, her knowledge and willingness to educate us on the parts/functions/capabilities of each vehicle we considered helped our decision making process much more smoothly. We sincerely recommend Christine Lee to anyone looking into buying a car with Metrotown Mazda.
Agreat experience very professional and curteous . drop off - james LeMoine
I booked the appointment 2 weeks ago was given a reminder through email the day before. I brought my car in was served in a professional manner and given a ride home . They call me to tell me my car was available and came back to pick me up. My car was vacuum and very clean and the recall was completed in a timely manner . I love using Mazda as I can trust them with my car and have had no problems with my car. Jim LeMoine
Great customer service! Great deal - Hjy12
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Thanks Alice again for her helpful and friendly service. Look for Alice if you need someone who is sincere and helpful during you visit there.
Great customer service! Great deal.
Warning - Stephanie123
Traded in our Mazda5 for a Mazda CX-5 only to have the car payment and insurance come through for our old Mazda. We called our previous dealership and found out that Open Road never sent them a cheque and the plates cannot be canceled without the owner (they were adamant about taking our place and they are still currently MIA.)
We were promised that our insurance was canceled and that the cheque was sent but it was an issue with the old dealership, then switched their story saying they would get the money THAT night.
However the money never got to the other dealership until the following Saturday and they just dropped the cheque off with IT department.
Good dealership - Paul
I live in Richmond bc, I called the Mazda dealership in Richmond bc at the auto mall. I told the sales person that I wanted to test drive a new automatic Miata mx5 (because I drive in lower mainland traffic everyday that's why I wanted the automatic). When I went to the dealership the same salesman told me that he had a stick shift for me to test drive and not the automatic that he said he had, because I was there I test drove the vehicle. I put a $500 deposit on the showroom mx5 which was an automatic even though I did not get to drive the showroom mx5. I was told by the salesman don't worry if you change your mind you will get your money back. Wrong I phoned the next day and indicated that I wanted my deposit back, I was told by the manager Darryl " We had to clean the car for you. So we are keeping your deposit."
I have called the Vehicle Sales authority and got them involved.
My friend suggested I call Jeremy at Chilliwack Mazda, I was told they do business differently than what I experienced at the Richmond Auto Mall, No bait and switch just to get you in the store. I never met Jeremy or had been to Chilliwack Mazda before. I told Jeremy what I wanted and he said he had the car in stock, Jeremy sent a salesman to pick me up from Richmond. Chilliwack Mazda is how a car dealership should be run. You don't get lied to just to get you in the door to make a sale.
I purchased the car I wanted 2017 MX5 RF.
If your looking to buy a car talk to Jeremy at Chilliwack Mazda.
Paul from Richmond BC
Dishonest treatment - Doje
Stay away from this dealership.
After test driving a car and starting negotiating price we were suddenly told that the car had been sold two days prior and pending financing. While actually negotiating, the buyer was contacted and given two more days to come up with the money.
We had been duped.
Worst customer service - CarAddict
I have never dealt with an unprofessional before in my life time of buying cars. But this recent visit to this place just put me in such a bad mood.
Nash is the worst person to deal with, I warn everyone to not go there if you will be dealing with him. The way he treats an asian is just atrocious. To come to Canada which I thought is a multicultural place then meeting Nash was a shock. I will never want to buy from this place because of him and I do not recommend this place to anyone.
Awesome Experience!!! - Sani
I found excellent behaviour and proper trustworthy there.
In addition, working with Arthur, my dealer, was a great experience. He was so patient and friendly. He was truly honest with me.
The manager was also a nice gentleman.
They do not put pride in there work - Tinksmom
Terrible work. Scratched my car and refused to admit it!!!
They don't wash your car and give amazing customer service while they are working in it as I used to get back at mazda in Ajax ontario.
Never ever will I ever go there again. I already talked 2 people out of buying from them.
No one tried to sell me a car - BananaKid
I came in to test a used vehicle I saw online. The sales guy I dealt with was nice enough, but didn't do much to sell me a car, or even act like he had a pulse. The vehicle he showed me was absolutely filthy inside, caked with dried mud. The back seats had some kind of oil spilled on them. I was told the manager had been driving it home and basically using it as his own vehicle.
Over all I was not impressed, I wanted to be sold a car not treated like an inconvenience for walking through the door.
Old school negotiating - Avoid any Steve Marshall dealership - Car Guru
Gave Coastline Mazda a try as the local dealership, but they were over $4000 what I could get down island. I told the salesman I didn't want to waste his or my time and asked for their best price and showed the prices of the same vehicle in Courtenay and Nanaimo. The salesman and manager proceeded to do exactly what I asked them not to do - delaying tactics, bad guy/good guy approach, "I need to check with my manager" charade, using the 4 square sheet, etc. After all this, they had the gall to offer me $200 off their original price. I have had similar experiences at other Steve Marshall dealerships in Campbell River - Nissan, Mazda, Ford, and Honda. It's unfortunate as I would have preferred to buy locally. I felt badly for the salesman and place direct responsibility on the dealer principal and manager for creating this exploitative and unethical work culture.
terrible dealer- all they want is your money - disappointed costumer
be careful when they ask a deposit. they wont explain that it can never be refunded. my husband and i went just to look for car, they are nice at first trying to win us over. they make us feel that we dont loose anything when we make a deposit but then when we decided the next morning to not push thru with the purchase, it wasnt even 24 hours then, they didnt return the deposit. we have been to other dealers and we never had issues with refunds of deposit. its a hard earn money and $1000 is not a small amount. they dont care about their costumers. all the want is that they get something.
Dealer does good work but upsells continually. I had two... - Tubalcain
Dealer does good work but upsells continually. I had two vehicles serviced by Pacific Mazda and found that each needed similar work in the same year even though one was 10 years older than the other vehicle. I reached the end of the line when the dealer recommended that I replace the clutch even though I had replaced it 80,000 Km earlier and had no slippage or other problems with it. I believe that you will spend a lot more maintaining your vehicle at Pacific Mazda than you need to spend because they continually come up with additional things to fix. I have owned Fords, Hondas, Volkswagens and Jeeps and have never experienced this type of upselling.
In British Columbia
Sales & Leasing Consultant
Asst. Sales Manager
Special Finance Manager & Credit Specialist