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Great Service - David Elley
I just bought a truck from Harris Mazda and has a very good interaction with them. They were upfront and honest about the sale. Which to me is very good. Brandon Woodruff was super helpful and keenly interested in helping you find the right vehicle. Good Job Brandon, If you keep this up you will go a long way in this industry. The second person to deal with was Daivd Corringal, Although I didnt have much interaction with David, he was honest and easy to deal with. The third person that I dealt with was Robert Kirinic, Rob was up front and showed that he has been in this industry a long time. Overall it was in my car buying experience the best place that I have ever dealt with. I hope to purchase more vehicles from them in the future. And that says alot because I typically DO NOT trust and car dealership or salesman. So good on you all.
Friendly and fair - Carol604
We went to Freeway Mazda after researching vehicles and dealerships online. The dealer had a fairly,large selection of the vehicles we were interested in (Mazda 3 and CX-3). We were offered the opportunity to test drive both, and Annie took the time to find out about our needs, wants and preferences. When it came time to make a deal they were very willing to make some offers above and beyond the manufacturer's incentives.
Great communication and easy to talk to. - Wade Barnes
No issues a very easy deal to make with friendly service. The process was a little long to purchase the vehicle, but overall the people were very helpful and explained things well.
Don't believe everything you read - Isla
Just bought a 2016 Mazda CX5 GS from this dealer. They were great to deal with and fair with the negotiations. From Sales to Finance to Service, they were spot on. Even stayed late to prep my new vehicle for early am pick up. For that, I brought them donuts.
The first time i got my car - Clowns
I was recommended to to Troy at Metrotown Mazda by a friend and he was everything she said and better. He was so helpful not pushy and answered all. Y calls texts and werid questions. He was more excited about my new car that I was. He made my first Mazda experience so good that I went back 3 plus yeas later to Troy for another car
Fantastic Service - CX9
The process was very easy, Anthony took the time to explain everything to us. We were very impressed with the service. All our questions were answered and we also learned a lot. Anthony made this a seamless, easy and a fun process for us.
I would recommend Antony to all my friends and family. He was grate.
Great customer service! Great deal - Hjy12
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Thanks Alice again for her helpful and friendly service. Look for Alice if you need someone who is sincere and helpful during you visit there.
Great customer service! Great deal.
Warning - Stephanie123
Traded in our Mazda5 for a Mazda CX-5 only to have the car payment and insurance come through for our old Mazda. We called our previous dealership and found out that Open Road never sent them a cheque and the plates cannot be canceled without the owner (they were adamant about taking our place and they are still currently MIA.)
We were promised that our insurance was canceled and that the cheque was sent but it was an issue with the old dealership, then switched their story saying they would get the money THAT night.
However the money never got to the other dealership until the following Saturday and they just dropped the cheque off with IT department.
Good dealership - Paul
I live in Richmond bc, I called the Mazda dealership in Richmond bc at the auto mall. I told the sales person that I wanted to test drive a new automatic Miata mx5 (because I drive in lower mainland traffic everyday that's why I wanted the automatic). When I went to the dealership the same salesman told me that he had a stick shift for me to test drive and not the automatic that he said he had, because I was there I test drove the vehicle. I put a $500 deposit on the showroom mx5 which was an automatic even though I did not get to drive the showroom mx5. I was told by the salesman don't worry if you change your mind you will get your money back. Wrong I phoned the next day and indicated that I wanted my deposit back, I was told by the manager Darryl " We had to clean the car for you. So we are keeping your deposit."
I have called the Vehicle Sales authority and got them involved.
My friend suggested I call Jeremy at Chilliwack Mazda, I was told they do business differently than what I experienced at the Richmond Auto Mall, No bait and switch just to get you in the store. I never met Jeremy or had been to Chilliwack Mazda before. I told Jeremy what I wanted and he said he had the car in stock, Jeremy sent a salesman to pick me up from Richmond. Chilliwack Mazda is how a car dealership should be run. You don't get lied to just to get you in the door to make a sale.
I purchased the car I wanted 2017 MX5 RF.
If your looking to buy a car talk to Jeremy at Chilliwack Mazda.
Paul from Richmond BC
Tried to rip me off - Joanofarc
Had an issue with the suspension. They told me that one of the engine mounts had also gone. I got a second opinion. They lied. Mount was fine. Thoroughly dishonest. Avoid.
Great Manager! - samira
The manager of service department ,Kevin Parker, is awesome! he is very helpful and polite. I had a great experience at this Mazda dealership both at sales and service!
Worst customer service - CarAddict
I have never dealt with an unprofessional before in my life time of buying cars. But this recent visit to this place just put me in such a bad mood.
Nash is the worst person to deal with, I warn everyone to not go there if you will be dealing with him. The way he treats an asian is just atrocious. To come to Canada which I thought is a multicultural place then meeting Nash was a shock. I will never want to buy from this place because of him and I do not recommend this place to anyone.
They do not put pride in there work - Tinksmom
Terrible work. Scratched my car and refused to admit it!!!
They don't wash your car and give amazing customer service while they are working in it as I used to get back at mazda in Ajax ontario.
Never ever will I ever go there again. I already talked 2 people out of buying from them.
No one tried to sell me a car - BananaKid
I came in to test a used vehicle I saw online. The sales guy I dealt with was nice enough, but didn't do much to sell me a car, or even act like he had a pulse. The vehicle he showed me was absolutely filthy inside, caked with dried mud. The back seats had some kind of oil spilled on them. I was told the manager had been driving it home and basically using it as his own vehicle.
Over all I was not impressed, I wanted to be sold a car not treated like an inconvenience for walking through the door.
Old school negotiating - Avoid any Steve Marshall dealership - Car Guru
Gave Coastline Mazda a try as the local dealership, but they were over $4000 what I could get down island. I told the salesman I didn't want to waste his or my time and asked for their best price and showed the prices of the same vehicle in Courtenay and Nanaimo. The salesman and manager proceeded to do exactly what I asked them not to do - delaying tactics, bad guy/good guy approach, "I need to check with my manager" charade, using the 4 square sheet, etc. After all this, they had the gall to offer me $200 off their original price. I have had similar experiences at other Steve Marshall dealerships in Campbell River - Nissan, Mazda, Ford, and Honda. It's unfortunate as I would have preferred to buy locally. I felt badly for the salesman and place direct responsibility on the dealer principal and manager for creating this exploitative and unethical work culture.
terrible dealer- all they want is your money - disappointed costumer
be careful when they ask a deposit. they wont explain that it can never be refunded. my husband and i went just to look for car, they are nice at first trying to win us over. they make us feel that we dont loose anything when we make a deposit but then when we decided the next morning to not push thru with the purchase, it wasnt even 24 hours then, they didnt return the deposit. we have been to other dealers and we never had issues with refunds of deposit. its a hard earn money and $1000 is not a small amount. they dont care about their costumers. all the want is that they get something.
Dealer does good work but upsells continually. I had two... - Tubalcain
Dealer does good work but upsells continually. I had two vehicles serviced by Pacific Mazda and found that each needed similar work in the same year even though one was 10 years older than the other vehicle. I reached the end of the line when the dealer recommended that I replace the clutch even though I had replaced it 80,000 Km earlier and had no slippage or other problems with it. I believe that you will spend a lot more maintaining your vehicle at Pacific Mazda than you need to spend because they continually come up with additional things to fix. I have owned Fords, Hondas, Volkswagens and Jeeps and have never experienced this type of upselling.
In British Columbia
Sales & Leasing Consultant
Asst. Sales Manager
Special Finance Manager & Credit Specialist