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Top notch! - Kendall
Buying our mazda 3 was such a wonderful experience, I cannot say enough good things - about Tyler or the car!! He was a fantastic sales employee, knowledgeable, very kind, and personable. He negotiated and compromised fairly, and I would definitely recommend Tyler and or Harris Mazda to anyone. My first experience with purchasing a car was an excellent one. Dealership had great energy and I'm Impressed. Financing was simple and quick, Robert was great!
Helps to Find What's Best for You - Viperguy
I came in during a sale on the 2016.5 but what I was looking for for no longer available in BC. Arnie helped me to look at my options and helped me find what suited my needs, even when it meant they had to go outside of the dealership to get it. There was no push to get something I didn't want.
2012 Mazda MX-5 - mags
Mike was very helpful and friendly. Encountered a problem which was addressed by the service Dep, we had to pay half the cost. Love my car!
Don't believe everything you read - Isla
Just bought a 2016 Mazda CX5 GS from this dealer. They were great to deal with and fair with the negotiations. From Sales to Finance to Service, they were spot on. Even stayed late to prep my new vehicle for early am pick up. For that, I brought them donuts.
First car - G108
Thanks to Mac Wu at Metrotown Mazda for helping me with my very first car. He's very helpful and caring. Over all great expirence with mac and Mazda!
what do you mean title, you asked for a survey to be complet - Mazda happy customer
Excellent service every time I go in. In 15 years have never once, had a complaint, Will continue to do biz with Mazda, Their service dept is full of a wonderful friendly staff.
Buying my new Mazda CX-5 - Sheima Al-khazraji
I can't thank Alice enough for all her hard work running back and forth to get me a good deal. She is so polite, very warm hearted, very welcoming and very professional, this girl is a gem and Mazda is so lucky to have such a hard working young lady to represent their dealership. I will definitely recommend this dealership to all my friends and loved ones for the excellent customer service that I got from Alice, she is truley the BEST.
Left You Waiting - Viperguy
I found Brian as being the person to try to upsell you rather than to try to find you want you want. It was nice that he showed you in the computer what the costs were, but it seemed like when he went to check on things and had to leave you, there were large gaps with poor communication.
Good dealership - Paul
I live in Richmond bc, I called the Mazda dealership in Richmond bc at the auto mall. I told the sales person that I wanted to test drive a new automatic Miata mx5 (because I drive in lower mainland traffic everyday that's why I wanted the automatic). When I went to the dealership the same salesman told me that he had a stick shift for me to test drive and not the automatic that he said he had, because I was there I test drove the vehicle. I put a $500 deposit on the showroom mx5 which was an automatic even though I did not get to drive the showroom mx5. I was told by the salesman don't worry if you change your mind you will get your money back. Wrong I phoned the next day and indicated that I wanted my deposit back, I was told by the manager Darryl " We had to clean the car for you. So we are keeping your deposit."
I have called the Vehicle Sales authority and got them involved.
My friend suggested I call Jeremy at Chilliwack Mazda, I was told they do business differently than what I experienced at the Richmond Auto Mall, No bait and switch just to get you in the store. I never met Jeremy or had been to Chilliwack Mazda before. I told Jeremy what I wanted and he said he had the car in stock, Jeremy sent a salesman to pick me up from Richmond. Chilliwack Mazda is how a car dealership should be run. You don't get lied to just to get you in the door to make a sale.
I purchased the car I wanted 2017 MX5 RF.
If your looking to buy a car talk to Jeremy at Chilliwack Mazda.
Paul from Richmond BC
The Best Service department! - dealerreview
I Have 2009 Mazda 3. It always gets serviced at this dealership. They are great to deal with! Always on time. Explain everything in detail and are always friendly and helpful. Have had various vehicles so have dealt with quite a few other dealership service departments. They are the most pleasant to deal with from my experiences.
Traded in my Mazda 2 for a new Mazda 3 - BettyZeng
Very excited to get my new Mazda 3. The sales guy is very dilligent and friendly, and the sales manager is very nice. Wonderful purchase experience.
Time Consumming and miscommuication - Llll
I needed to replace my car's fob. I made an appointment to do so yet after 2 hours in the service department, I received a key rather than a fob. I explained once again that I needed the fob instead, and that they had made a mistake was told to try the key. I couldn't wait longer for the fob to be made so I paid and left. I made a second appointment two weeks later and negotiated a price for the fob. Another 1.5 hours. After going home my wife's old fob no longer opened the car. A had to book a 3rd appointment to synchronize her fob too. That took another hour but at least was free of charge. Mazda was willing to remedy the situation but I do not live close to the dealership so every trip was time out of my workday. The main problem was with the initial appointment where the need for the second fob wasn't conveyed and the service centre not following instructions. In the end, the work was done to my satisfaction.
BEST EXPERIENCE EVER! - Lucy H
The gang at Morrey Mazda in the North Shore Automall are honest, thoughtful and reliable. Not only do they have amazing customer service, they go that extra mile, there’s no slick salesman crap, and they truly care about you having a good experience before, during and after your car purchase. Both Sales Managers Mike Gray and Brad Erautt have been a dream to deal with and got me an incredible price on the 2012 Mazda 3 I purchased this past May 2017. Even their financing person – Victoria McGrath – made the process so easy – it was seriously one of the best experiences I’ve ever had purchasing a car. Morrey Mazda’s service department, and their manager Kevin Parker, have been wonderful as well and have made every effort and more to make sure my needs are met and things are done right. I bought a certified pre-owned vehicle and let me tell you the detailing was unbelievable. All my friends think this car is brand new! My next door neighbor actually bought a new Mazda from them a few weeks before me and had the same stellar service. Everyone is always great at complaining but I wanted to write something that would help people feel assured that these people are solid, honest, and that they will do everything they can to take care of you during and AFTER the sale. I cannot recommend them highly enough. Best experience EVER!
They do not put pride in there work - Tinksmom
Terrible work. Scratched my car and refused to admit it!!!
They don't wash your car and give amazing customer service while they are working in it as I used to get back at mazda in Ajax ontario.
Never ever will I ever go there again. I already talked 2 people out of buying from them.
Not friendly, long wait, wrong parts. - Mach1
Have only been in here twice for oil filters for my Mazda 3 but both times the parts guy was unfriendly, and even though it was not busy I had to wait a long time. The first time they gave me the wrong oil filters. Not impressed.
Old school negotiating - Avoid any Steve Marshall dealership - Car Guru
Gave Coastline Mazda a try as the local dealership, but they were over $4000 what I could get down island. I told the salesman I didn't want to waste his or my time and asked for their best price and showed the prices of the same vehicle in Courtenay and Nanaimo. The salesman and manager proceeded to do exactly what I asked them not to do - delaying tactics, bad guy/good guy approach, "I need to check with my manager" charade, using the 4 square sheet, etc. After all this, they had the gall to offer me $200 off their original price. I have had similar experiences at other Steve Marshall dealerships in Campbell River - Nissan, Mazda, Ford, and Honda. It's unfortunate as I would have preferred to buy locally. I felt badly for the salesman and place direct responsibility on the dealer principal and manager for creating this exploitative and unethical work culture.
terrible dealer- all they want is your money - disappointed costumer
be careful when they ask a deposit. they wont explain that it can never be refunded. my husband and i went just to look for car, they are nice at first trying to win us over. they make us feel that we dont loose anything when we make a deposit but then when we decided the next morning to not push thru with the purchase, it wasnt even 24 hours then, they didnt return the deposit. we have been to other dealers and we never had issues with refunds of deposit. its a hard earn money and $1000 is not a small amount. they dont care about their costumers. all the want is that they get something.
Dealer does good work but upsells continually. I had two... - Tubalcain
Dealer does good work but upsells continually. I had two vehicles serviced by Pacific Mazda and found that each needed similar work in the same year even though one was 10 years older than the other vehicle. I reached the end of the line when the dealer recommended that I replace the clutch even though I had replaced it 80,000 Km earlier and had no slippage or other problems with it. I believe that you will spend a lot more maintaining your vehicle at Pacific Mazda than you need to spend because they continually come up with additional things to fix. I have owned Fords, Hondas, Volkswagens and Jeeps and have never experienced this type of upselling.
In British Columbia
Sales & Leasing Consultant
Asst. Sales Manager
Special Finance Manager & Credit Specialist