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Best experience ever purchasing a car - Barry42
Tyler Lavin went out of his way to accommodate us in our adventure of buying a new car. I would certainly recommend him to anyone. Robert did an excellent job and Doug was awesome. These people at Harris Masada have found a way to make buying a car a fun experience.
Friendly, professional, courteous service - lmb
Arnie Reiss, the salesperson who sold me the vehicle provided excellent customer service. He presented various options, writing them down so it was easy to compare and most helpful when it came down to my decision. He was very knowledgeable about the products and was able to answer all my queries. He was very patient and helpful when demonstrating all the functions of the car. He explained everything thoroughly. I would certainly refer family/friends to Arnie Reiss.
Excellent in every way - Brad
I just bought my first car with the help of Barry. The prices here were very fair, the staff friendly and there was no high pressure sales tactics. They were very helpful in answering question, explaining any optional add-ons (and easily removing the ones I didn't want). Compared to the other dealerships I tried, this one was hands down a far better experience and better priced. I would easily recommend them to anyone looking for a vehicle. Thank you Barry!
Don't believe everything you read - Isla
Just bought a 2016 Mazda CX5 GS from this dealer. They were great to deal with and fair with the negotiations. From Sales to Finance to Service, they were spot on. Even stayed late to prep my new vehicle for early am pick up. For that, I brought them donuts.
The first time i got my car - Clowns
I was recommended to to Troy at Metrotown Mazda by a friend and he was everything she said and better. He was so helpful not pushy and answered all. Y calls texts and werid questions. He was more excited about my new car that I was. He made my first Mazda experience so good that I went back 3 plus yeas later to Troy for another car
Fantastic Service - CX9
The process was very easy, Anthony took the time to explain everything to us. We were very impressed with the service. All our questions were answered and we also learned a lot. Anthony made this a seamless, easy and a fun process for us.
I would recommend Antony to all my friends and family. He was grate.
Great customer service! Great deal - Hjy12
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Thanks Alice again for her helpful and friendly service. Look for Alice if you need someone who is sincere and helpful during you visit there.
Great customer service! Great deal.
Warning - Stephanie123
Traded in our Mazda5 for a Mazda CX-5 only to have the car payment and insurance come through for our old Mazda. We called our previous dealership and found out that Open Road never sent them a cheque and the plates cannot be canceled without the owner (they were adamant about taking our place and they are still currently MIA.)
We were promised that our insurance was canceled and that the cheque was sent but it was an issue with the old dealership, then switched their story saying they would get the money THAT night.
However the money never got to the other dealership until the following Saturday and they just dropped the cheque off with IT department.
Good dealership - Paul
I live in Richmond bc, I called the Mazda dealership in Richmond bc at the auto mall. I told the sales person that I wanted to test drive a new automatic Miata mx5 (because I drive in lower mainland traffic everyday that's why I wanted the automatic). When I went to the dealership the same salesman told me that he had a stick shift for me to test drive and not the automatic that he said he had, because I was there I test drove the vehicle. I put a $500 deposit on the showroom mx5 which was an automatic even though I did not get to drive the showroom mx5. I was told by the salesman don't worry if you change your mind you will get your money back. Wrong I phoned the next day and indicated that I wanted my deposit back, I was told by the manager Darryl " We had to clean the car for you. So we are keeping your deposit."
I have called the Vehicle Sales authority and got them involved.
My friend suggested I call Jeremy at Chilliwack Mazda, I was told they do business differently than what I experienced at the Richmond Auto Mall, No bait and switch just to get you in the store. I never met Jeremy or had been to Chilliwack Mazda before. I told Jeremy what I wanted and he said he had the car in stock, Jeremy sent a salesman to pick me up from Richmond. Chilliwack Mazda is how a car dealership should be run. You don't get lied to just to get you in the door to make a sale.
I purchased the car I wanted 2017 MX5 RF.
If your looking to buy a car talk to Jeremy at Chilliwack Mazda.
Paul from Richmond BC
Tried to rip me off - Joanofarc
Had an issue with the suspension. They told me that one of the engine mounts had also gone. I got a second opinion. They lied. Mount was fine. Thoroughly dishonest. Avoid.
Traded in my Mazda 2 for a new Mazda 3 - BettyZeng
Very excited to get my new Mazda 3. The sales guy is very dilligent and friendly, and the sales manager is very nice. Wonderful purchase experience.
Upselling is their norm - Dave888
You have to know your stuff, but many of the service advisor are resorting to sneaky tactics. Whether it's like TD where they are forced to upsell on unnecessary items or they are unethical, I don't know. However, work performed can be underwhelming and even incorrect. How often does a tech "forget" to tighten the oil drain plug or not tightening the oil cap? Seriously.
The sales department have some really interesting characters, pushy even. Once you no longer are a considering buying a new car, it's like you're treated like a nobody.
Service department staff dishonest - Dave888
Caption says it all. I asked the service advisor if it was possible to get a parts or labour discount because my repairs were more than $500. I was told no.
When I went to pick up my car a few hours later, I bumped into the parts guy. I asked him if it is normal policy not to give parts or service discounts. He said, "absolutely not". I told him that I asked earlier and I was told a bold no. He then rolled his eyes and said that's not true. I asked if he could do anything for me. He said unfortunately not, it's up to the service advisor. He suggested in the future to see him (Parts department) first and buy the parts at a discount and then have Mazda install it.
I was not impressed on some of the sales tactics they use on their customers when people are looking for buying cars,.
Additionally, it may be a coincidence, but moments driving off the lot, my CEL went on. The next day I took my car to another Mazda dealer. I don't recommend these guys.
They do not put pride in there work - Tinksmom
Terrible work. Scratched my car and refused to admit it!!!
They don't wash your car and give amazing customer service while they are working in it as I used to get back at mazda in Ajax ontario.
Never ever will I ever go there again. I already talked 2 people out of buying from them.
Old school negotiating - Avoid any Steve Marshall dealership - Car Guru
Gave Coastline Mazda a try as the local dealership, but they were over $4000 what I could get down island. I told the salesman I didn't want to waste his or my time and asked for their best price and showed the prices of the same vehicle in Courtenay and Nanaimo. The salesman and manager proceeded to do exactly what I asked them not to do - delaying tactics, bad guy/good guy approach, "I need to check with my manager" charade, using the 4 square sheet, etc. After all this, they had the gall to offer me $200 off their original price. I have had similar experiences at other Steve Marshall dealerships in Campbell River - Nissan, Mazda, Ford, and Honda. It's unfortunate as I would have preferred to buy locally. I felt badly for the salesman and place direct responsibility on the dealer principal and manager for creating this exploitative and unethical work culture.
terrible dealer- all they want is your money - disappointed costumer
be careful when they ask a deposit. they wont explain that it can never be refunded. my husband and i went just to look for car, they are nice at first trying to win us over. they make us feel that we dont loose anything when we make a deposit but then when we decided the next morning to not push thru with the purchase, it wasnt even 24 hours then, they didnt return the deposit. we have been to other dealers and we never had issues with refunds of deposit. its a hard earn money and $1000 is not a small amount. they dont care about their costumers. all the want is that they get something.
Dealer does good work but upsells continually. I had two... - Tubalcain
Dealer does good work but upsells continually. I had two vehicles serviced by Pacific Mazda and found that each needed similar work in the same year even though one was 10 years older than the other vehicle. I reached the end of the line when the dealer recommended that I replace the clutch even though I had replaced it 80,000 Km earlier and had no slippage or other problems with it. I believe that you will spend a lot more maintaining your vehicle at Pacific Mazda than you need to spend because they continually come up with additional things to fix. I have owned Fords, Hondas, Volkswagens and Jeeps and have never experienced this type of upselling.
In British Columbia
Sales & Leasing Consultant
Asst. Sales Manager