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New CX5 - ghanagirl
I appreciate the kind, professional and thorough service I've received. Marc was extremely knowledgeable and continues to be a great help answering all my questions with all the patience in the world. Thank you so much!
Straight talk with knowledgeable staff! - MDM
We were happy to purchase our 2016 Mazda3 from Courtenay Mazda! After looking around the area we got the best offer from Courtenay Mazda with no hassles. Highly recommended!
From hesitant to happy! - Bruce C.
Having never dealt with Harris Mazda or making a Mazda purchase I was initially a bit hesitant. Tyler was my product advisor - great service! He was knowledgeable, friendly and very patient (he took time to address all my questions). Robert in financing was very patient as well and made sure I understood what I was dealing with in my various concerns. I left happy and confident I had made the right purchase. Looking forward to driving my new car.
Don't believe everything you read - Isla
Just bought a 2016 Mazda CX5 GS from this dealer. They were great to deal with and fair with the negotiations. From Sales to Finance to Service, they were spot on. Even stayed late to prep my new vehicle for early am pick up. For that, I brought them donuts.
First time car buyers- fantastic experience! - Ulquiorra De Silva
Our dealer, Christine Lee made our car hunting experience so much easier and satisfying because she made sure we had everything we needed and wanted in our first car. She understood our concerns and recommended all the details to rest assure my parents that they were getting the best for us. Knowing almost nothing about cars, her knowledge and willingness to educate us on the parts/functions/capabilities of each vehicle we considered helped our decision making process much more smoothly. We sincerely recommend Christine Lee to anyone looking into buying a car with Metrotown Mazda.
Test Driving Mazda CX-5 - Barn
Very impressed with salesman Dong , helped out with no pressure , very professional , knowledgeable with the Mazda products . I test drove the Mazda CX - 5 and was impressed with the cars performance
I wouldn't hesitate to recommend family & friends to shop at Mazda Port Moody and ask for Dong .
Basic Service - Mazda3Owner
Staff are always very friendly. Service area always clean. Service has always been completed within the stated time frame. Service always gone over with me so that I know what has been done. Basically the service department goes above and beyond my expectations. I feel very valued and respected very time I bring my car in for service. My questions are always answered clearly and to my understanding. I do not have to be a mechanic to understand the answer.
Great customer service! Great deal - Hjy12
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Thanks Alice again for her helpful and friendly service. Look for Alice if you need someone who is sincere and helpful during you visit there.
Great customer service! Great deal.
Mazda Forever - Brian1967
We now have 2 kids driving and very hard to find a dealership that doesn't oversell. We have dealt with this dealership for years and they are most ethical and service oriented car people I have evere met. I have a Mazda 2 I bought from them and I would not give it up for anything. The service department is incredible and honest when you deal them My son has Mazda 3, and we just purchased a Mazda 2nfor my daughter and a cx3 for my wife. We are now part of the Mazda family for ever. All the deals were done through Shane he is the best at what he does. would never buy another car anywhere else.
AWFUL - ellamay
I have gone to the previous wolfe mazda (same location) for about 10 yrs. and always had great service. I have bought 3 new mazdas... and after 2 awful and one 1 poor visit .... Todays visit was the worst....I waited 45 min while they found me the rental car which I had requested when I booked the service days before. The girl who helped me was nice enough but was sick and wiped her nose a ton of times and then handed me stuff without washing her hands.... all which I could of overlooked but twice now I was seriously under-estimated as to my total..... not impressed.... long time Mazda buyer/service attender has lost my business permanently!! I told the folks at the front desk I was not happy about the service and that I was going somewhere and was basically said oh that's ok.....
Smooth Transition from Old 2011 CX-9 to new 2016 CX-9 - crwdjha
This is to express our gratitude and job well done to our salesman Edward Blazejewski at Midway in regards to the leasing of our new 2016 Mazda CX-9 Signature edition. Jeremy the Sales manager, and Rob the Finance Manager were extremely easy to deal with in getting our old 2011 CX-9 returned at the end of the lease and using the equity to put towards the down payment on our new CX-9.
Edward made sure we were the first ones to test drive the very first 2016 CX-9 in the Midway lot as we had met with him initially to discuss our interest in the new version. He was very knowledgable about the changes in this year's Kodo design and had us out on the road behind the wheel of a GT version with the plastic protective sheeting barely off. His confidence in Mazda reaching a new level matching the coveted BMW, Merecedes brand was well founded as the new 2016 is a step up in every category from the previous CX-9.
Needless to say we are now happily driving around our white signature edition after an enjoyable process with Edward and the rest of the Midway team, including some awesome photos of our new vehicle with us in it courtesy of Edwards phone imaging talents.
We've been dealing with Midway since 2002 and can honestly say they make it easy, fun and zero pressure.
Worst customer service - CarAddict
I have never dealt with an unprofessional before in my life time of buying cars. But this recent visit to this place just put me in such a bad mood.
Nash is the worst person to deal with, I warn everyone to not go there if you will be dealing with him. The way he treats an asian is just atrocious. To come to Canada which I thought is a multicultural place then meeting Nash was a shock. I will never want to buy from this place because of him and I do not recommend this place to anyone.
Awesome Experience!!! - Sani
I found excellent behaviour and proper trustworthy there.
In addition, working with Arthur, my dealer, was a great experience. He was so patient and friendly. He was truly honest with me.
The manager was also a nice gentleman.
They do not put pride in there work - Tinksmom
Terrible work. Scratched my car and refused to admit it!!!
They don't wash your car and give amazing customer service while they are working in it as I used to get back at mazda in Ajax ontario.
Never ever will I ever go there again. I already talked 2 people out of buying from them.
Old school negotiating - Avoid any Steve Marshall dealership - Car Guru
Gave Coastline Mazda a try as the local dealership, but they were over $4000 what I could get down island. I told the salesman I didn't want to waste his or my time and asked for their best price and showed the prices of the same vehicle in Courtenay and Nanaimo. The salesman and manager proceeded to do exactly what I asked them not to do - delaying tactics, bad guy/good guy approach, "I need to check with my manager" charade, using the 4 square sheet, etc. After all this, they had the gall to offer me $200 off their original price. I have had similar experiences at other Steve Marshall dealerships in Campbell River - Nissan, Mazda, Ford, and Honda. It's unfortunate as I would have preferred to buy locally. I felt badly for the salesman and place direct responsibility on the dealer principal and manager for creating this exploitative and unethical work culture.
terrible dealer- all they want is your money - disappointed costumer
be careful when they ask a deposit. they wont explain that it can never be refunded. my husband and i went just to look for car, they are nice at first trying to win us over. they make us feel that we dont loose anything when we make a deposit but then when we decided the next morning to not push thru with the purchase, it wasnt even 24 hours then, they didnt return the deposit. we have been to other dealers and we never had issues with refunds of deposit. its a hard earn money and $1000 is not a small amount. they dont care about their costumers. all the want is that they get something.
Dealer does good work but upsells continually. I had two... - Tubalcain
Dealer does good work but upsells continually. I had two vehicles serviced by Pacific Mazda and found that each needed similar work in the same year even though one was 10 years older than the other vehicle. I reached the end of the line when the dealer recommended that I replace the clutch even though I had replaced it 80,000 Km earlier and had no slippage or other problems with it. I believe that you will spend a lot more maintaining your vehicle at Pacific Mazda than you need to spend because they continually come up with additional things to fix. I have owned Fords, Hondas, Volkswagens and Jeeps and have never experienced this type of upselling.
In British Columbia
Sales & Leasing Consultant
Asst. Sales Manager
Special Finance Manager & Credit Specialist